Every day we demand much more when receiving a service from a public or private company. In other words, as the offer of services expands and we have a greater range of products to choose from in the markets, then we can be more demanding and sometimes we become implacable customers due to the lack of Quality of Service. That's fine, use our rights to choose the company that provides us with a better service and thus force them to improve their offer every day. Now, we have asked ourselves at some point , are we good customers? If the answer is negative or we do not know if we are really acting up to it as customers (which is a very important factor to see retrospectively within our own organization if we have offered Quality Service), then below we will find several elements that They will help us identify and correct this situation, both as customers and as service providers.
Tips to be Good Clients:
1. Smile, you deserve it.
When entering a business, a state institution or any service company, it is important to keep an expression on our face that lets the person who attends us know that we are in a very good mood and that we expect the same from him.
2. Have a positive attitude, you will attract positive people.
Always maintain a positive attitude and do not always look for the negative factors of each situation, on the contrary, always highlight the positive and you will obtain positive results.
3. Practice good manners and courtesy rules.
Always be courteous to get the same treatment, good manners are undoubtedly the cornerstone for good communication, DO NOT neglect them.
4. Trust your provider.
Trust your choice and always bet on the winner, always trust that your supplier works to provide you with the highest Quality possible. Of course, set your own limits.
5. Respect.
Within the limits that we must take into account to select one or another service provider is the lack of respect, it must not exist in any sense: company-client or client-company.
6. If you have any claims or complaints, please do so appropriately.
It is important not to lose your calm in the face of any irregular situation in the service received, we must make our displeasure felt in a very polite way, if possible by making it reach the right person and through the means available for this purpose, such as the Service department. to the Client, area supervisor, complaints and suggestions mailbox, 800 service, among others. This is the best way to resolve a conflict.
7. Be grateful.
Always thank the attention given and the service received, even if it was not 100% to your liking. Remember points 2, 3 and 6.
Always practice these steps and make them a habit, it will help you develop a comprehensive vision of the Quality of Service concept and will serve as a platform to improve relationships with your suppliers and customers.
