With only 8 actions we can improve our social skills which allow us to be 100% in optimal mental and emotional state for our client. How many times when we have problems getting our sales quotas can we think or say about all those external factors that we believe have made the sale difficult, such as' the client did not know what she wanted ',' the client was only going for
Now, as we have already spoken in other articles with the theme of Sales Coaching, we have glimpsed and highlighted the importance of effective communication with the client to achieve the sale. Although to be an excellent salesperson one must be an exceptional communicator, my question is…
What effect does it have on our sales that one as a commercial has a bad work environment where there is no good communication?
The unknown dimension of the sale
The sale goes beyond being a single isolated action. It is rather an interactive process between the client and the salesperson. In such a process we have constant communication with our clients, and when I refer to clients I refer to both the external client and the internal client. Being the external client to the person who is interested in buying our products or services and the internal client is all that person who is in our work environment.
It is indisputable that the work performance carried out by any coworker, or supplier, bosses, subordinates, or whoever is directly or indirectly linked to our sale has an important weight in this process. To give an example if the finance department does not process the credit papers for a new client on time, we risk losing the sale. The truth is that this fact is obvious at first glance, but the background is even deeper.
Social skills
How we interact with those around us at work has an immediate effect on our emotions. A balanced behavior and relationship in the social dimension of the company is the ideal to count a degree of Social Competence.
To develop these social skills, we must focus on other people, instead of focusing on what we are experiencing or what we mean. If we are concerned, we will not be able to pay enough attention to the other person or our customer to know the proper way to respond. And sooner or later that will be evident.
Basic social skills
Global social competence includes those little rules of interaction that different authors call social skills.
Social skills are created based on the following factors that make up the so-called Emotional Intelligence: self-confidence, empathy and an optimistic attitude towards others.
When we falter in any of them, we apparently "don't fit in." Poor social skills make others uncomfortable and will limit our success. Fortunately we can improve our social skills and learn to function in a group. We are going to list some norms or keys that can be useful to us.
8 tips for social interaction
The following actions, as simple and obvious as they seem, are worth reflecting on how much we use them and in the event that you have to fine-tune something, this is a good time and apply them.
- Acknowledge the presence of others
Always say hello or nod to anyone you speak to. (In fact, try talking to them first!) Never pass by someone without smiling or acknowledging their presence; In the organization, in the company, there is no room for bad education, and it certainly will not get you anywhere. Start the conversation
Talk to any stranger who is sitting or standing near you at any time. Don't wait for others to speak to you first. Share some events about yourself and ask the other person about their life. Practice until you feel comfortable doing this. Keep the conversation going.
Try to find something that interests you about the other person and talk about it.
You don't have to like everything about that person (and you often won't like it) but you can find something to your liking. Observe that person and focus on all the details with curiosity, but eliminate value judgments. Observing him will give you clues about who they are and allow you to practice to improve your social skills. Tune
We refer to the act of reflecting on the other person's nonverbal cues, as well as their overall emotional state. It is based on empathy, the ability to internally imitate another person's feelings.
Allow your body and face to show interest and reflect the relevant emotion, depending on what you are discussing. Synchronized non-verbal behaviors, such as doing what someone else is doing or bowing and smiling, facilitates the exchange of emotions and allows you to better interpret the feelings of others.
Do not tune into the other person for your own benefit. This is called manipulation, and people always recognize those who are not authentic. To create effective relationships, it is imperative to demonstrate genuine interest and a desire to connect with them. Tuning also helps us to be accepted and included in a group. Synchronization
It is a form of recognition of the other person before diverting the conversation in another direction.
The best way to do this would be to summarize in one or two sentences what you think that person has said; This way they will know that you have paid attention to them and they will be more willing to change the subject and discuss your problem.
For example, if two of your teammates are talking about the football game on Sunday night and you want to discuss a project with one of them, make a couple of comments about the game or ask a question if you didn't see it. Later you can say, "Carlos, I need to talk to you (or you) about the project agenda." Carlos will probably be more willing to discuss the subject because you have recognized the importance of it.
If we use tuning and synchronization to connect with others, they will be more receptive to our opinions and feelings. It is the basis of persuasion and influence. Join the conversation the right way.
Waiting for the moment is key in social interactions. Never interrupt another person to join a conversation: People resent the impositions in a conversation and will often ignore what you say. First listen for a few minutes and use your verbal and non-verbal language to synchronize.
Normally, someone will see and recognize your presence. You can also wait for them to pause the conversation, but be sure to ask a question or offer a comment on what others are talking about before trying to move the conversation in the direction you want (this is timing). Reciprocity
Reciprocity, another valuable social skill, means investing the same amount of time and energy in a relationship as the other person. We all know people we don't like as much as we do, or people whose feelings are not the same as how we feel about them.
Relationships that do not maintain the same level of intensity cannot survive. If you have to regularly work or interact with someone, make sure that you contribute in equal measure. If you do not know the intensity with which that person lives that relationship, look for clues in their body language and behavior. Spread Your Mood
to Others If you want others to adopt your mood or the type of relationship you prefer, you must first empathize and synchronize with them.
Self-opening is also helpful, because if you reveal your own preferences and feelings, you will be helping others to see their own perspective, even if they don't totally agree with you.
In conclusion
Remember, we are people and we interact with people, with all that it means. Having a high degree of social skills helps us to improve our communication skills exponentially and all this together helps us achieve more sales. IF you are prepared to take the big leap and empower all skills and resources to become an exceptional commercial, Private Coaching is for you.
