Organizational development is a process of designing and maintaining relationships between people in their own group work to meet the goals that have been set. The objective of this work is the need and importance of the administration in the economic direction to improve organizational effectiveness and enhance human relations.
Introduction
Tourism is a social phenomenon that arises as a result of the degree of development that humanity has acquired over time. Due to its growth rates, it has been among the first sources of income worldwide for several years.
The Palmares Non-Hotel Business Group offers customers a diversity of products that include gastronomic and recreational services capable of satisfying the tourist's non-hotel needs. Cultural gastronomic complexes, restaurants, arts and entertainment centers and fast food facilities, encompasses a range of options where professionalism and efficiency are combined with the history, culture and nature of the island.
In each of them, the client can verify that offering a good service and doing it with pleasure is the premise that stimulates the group's integral work. Together with this proposal, the constant search for new recreational activities, sports and specialized services is added, in order to actively and pleasantly occupy the visitor's free time.
Within this group is the Palmares X Non-Hotel Branch, created on November 1, 2004; It has twenty-seven facilities in the Province and a covered workforce of 225 workers.
The mission of Palmares is to offer a diversity of gastronomic products and services, as well as recreational and accommodation services, capable of satisfying the needs of national and foreign clients, promoting and marketing cultural, historical and nature attractions with high quality, professionalism and efficiency..
Vision The Palmares X non-hotel branch is a leader in recreation, offering cultural, historical and nature products; as well as gastronomic and accommodation services of high prestige, capable of satisfying the most demanding needs of clients and collaborators.
The activities provided by the Palmares Extrahotelera branch are mainly framed in the following activities.
- Establish and operate restaurants, cafes, bars, nightclubs and nightclubs. Make the payment in Cuban pesos for the entrance and / or services in the facilities or activities that by their nature are authorized. Develop specialized lines of Creole and international food. Follow up on events of all kinds, as well as provide gastronomic services to foreign representations, national entities and fundamentally foreign natural persons in convertible pesos. Marketing and managing own accommodation services. Provide motorcycle rental services to tourists and foreign visitors in convertible pesos. Lease premises within its facilities for the development of gastronomic activities to them in convertible pesos.
Development
Administration is a process of designing and maintaining relationships between people in their own group work to meet the goals that have been set
Administration is an art, everyone who directs must do it differently, creating skills related to
- Technical capacity Human Relations Conceptual Design
Organizational development is a broad process that encompasses a series of administrative and constructive criteria planned to make more effective human behavior and relationships in an organization, analyzing and testing the behavior problems, attitudes, motives and values of the participants to make coordination activities more effective.
Organizational development has two objectives
- Improve organizational effectiveness Promote human relations
Organizational development brings benefits for the organization whenever.
- It produces changes throughout the organization There is greater motivation for all the personnel involved in the organization Creation of living conditions at work Provides better job satisfaction Visualizes a better solution to labor conflicts in the organization
2.1 Necessity and Importance of Administration in the Economic Directorate
For the good performance of the organization, administration is of great importance and it must be properly executed in each functional area of the organization, since it provides them with the precise tools to comply with current regulations and the goals that have been proposed. organization.
In the economic direction, specifically, the administration helps to plan the processes to be carried out during the year, based on the experiences of previous years and the investments proposed for the period. These processes require organizational structures that allow their successful realization. Furthermore, in this area, rigorous control of economic and financial information vital for decision-making is carried out.
Management needs to be conceived of as the essence of overall ability to harmonize individual efforts toward meeting group and organizational goals.
2.2 Characterization of the Functions
Planning
It refers to the definition of the objectives or goals of the organization, the establishment of a general strategy to achieve them and the development of a hierarchy of plans to integrate and coordinate activities. It involves not only the ends (what will be done or strategic planning) but also the means (how it will be done or operational planning). In the Economic Directorate the planning function plays its role in setting goals, setting goals and choosing resources to achieve those goals.
This is the process where accounting and internal control policies are developed, the SOFTWARE to be used is determined, the lines of action, training needs, master budgets are planned, and possible solutions are also planned according to the economic environments in which the organization.
There are elements that can undermine good planning such as: variations in company plans, instability in the costs of the products to be offered.
In the Economic Directorate each worker participates in the preparation of the objectives for the year, but sometimes their proposed objectives do not correspond to the Group's requirements.
Organization
The Economic Directorate has organized the flow of information and the way to carry out the work, as well as having the necessary structure to carry out the plans since communication flows in all directions. Divide the workload by assigning it to staff according to their talent or interests in tasks that can be carried out logically and organized by individuals or groups. In addition, an assignment of responsibilities and formal authority is made to each position, establishing a mechanism to monitor the effectiveness of the activity. Below is the organizational structure of the area.
This function of the administration involves the concepts of motivation, leadership and communication, despite the fact that each one has a different connotation, all indicate that this function has a direct influence on the human resources of the organization. It is as a result of the efforts of each member of the organization that manages to meet its goals.
Leadership is the ability to influence people to contribute to the goals of the organization and the Group. Relationships and time are fundamental to the management function, in fact the management gets to the bottom of the relations of the managers with each one of the people who work with them, they manage trying to convince others to join them to achieve the future that arises from the steps of organization and planning; managers by setting the right environment help their employees to do their best.
Motivation
Motivation is made up of all the factors capable of provoking, maintaining and directing behavior towards a goal.
Today it is an important element in personnel management, which requires knowing it, and more than that, mastering it, only in this way will the company be able to form a solid and reliable organizational culture.
In the example of hunger, obviously we have a motivation, since this causes the behavior that consists of going looking for food and, in addition, maintains it; that is, the more hungry we are, the more directly we will go to the right satisfier. If we are hungry we go to food; that is, motivation directs us to satisfy the need.
Motivation is also considered as the impulse that leads a person to choose and carry out an action among those alternatives that appear in a certain situation. Indeed, motivation is related to impulse, because it provides effectiveness to the collective effort aimed at achieving the company's objectives, for example, and pushes the individual to the continuous search for better situations in order to achieve professionally and personally, integrating it thus in the community where their action takes on meaning.
The most intense impulse is survival in its purest form when fighting for life, followed by the motivations that derive from the satisfaction of primary and secondary needs (hunger, thirst, shelter, sex, security, protection, etc.).
Communication:
It represents the common thread for administrative functions and the effectiveness of the manager in his position depends on his effectiveness.
The director of the Economic Directorate is considered to have prestige before his work group, which imbues him with respect and commitment to achieve the goals of the area, has good relationships and is concerned about the individual and collective problems of the members of the work team, she has authority and trusts their talent to solve problems when she is absent so she can be considered a Leader.
The area workers are motivated fundamentally through the salary incentive they receive which depends on their work, that if they obtain a poor qualification in an audit, they lose the stimulation, in addition to the conditions they have to work, the currency stimulation and the possibility of feeling part of the organization.
Communication is not effective as there are deficiencies in the information flow to the base.
Control is the last phase of the administrative process. Its immediate purpose is to measure performance qualitatively and quantitatively in relation to performance patterns and as a result of this comparison, determine whether corrective action needs to be taken or remedy that will lead to execution in line with established standards.
The Branch has internal auditors who plan audits of the areas and units of the company, taking into account the proposals of the Director General regarding the most vulnerable points.
There is an inspector and several control groups that report to the Branch Management Council.
Resolution No. 297/2003 has been implemented since 2006 as part of Internal Control and Resolution No. 13/2006 of the MAC where each area has its Prevention Plan, however we must point out that action on this is insufficient aspect since there are workers who do not know what is reflected in said plan as they have not been taken into account for its preparation and the measures taken are functional and not preventive.
Through personal evaluations and monthly performance evaluations, control is also exercised.
2.3 Proposals for a solution to the difficulties detected in the economic management.
- In the Economic Directorate, each worker participates in the preparation of the objectives for the year, but sometimes their proposed objectives do not correspond to the requirements of the Group. Negotiate with the Group the objectives proposed by each worker so that the objectives of The branch correspond to the requirements of the Group. Communication is not effective as there are deficiencies in the flow of information to the base. Increase visits to the base in order to train accountants for the correct preparation of information and the speed in the flow of information. Each area has its Prevention Plan,However, we must point out that there is insufficient action on this aspect since there are workers who do not know what is reflected in said plan, as they have not been taken into account for its preparation and the measures taken are functional and not preventive. trained for the correct preparation of the Prevention Plan. Conduct training actions for workers on this topic.
Bibliography
• Administration elements of the authors Harold Koontz and Heinz Weihrich.
