Administrative analysis of a metal structure workshop

OBJECTIVE:

To offer quality products and services in our respective areas with direct manufacturer-client treatment, as well as to ensure that the plaintiffs recognize us for the variety of designs (since we work specifically on request), constantly accepting challenges to solve them efficiently.

ANTECEDENT:

We are a reliable company in the field of the manufacture of structures and domes, placement of aluminum panel, automation of doors and gates residential, commercial and industrial in the southeast region. It was created a little over 25 years ago as a business of manufacturing doors, windows and gates as well as everything related to artistic blacksmithing with a couple of employees and all the desire to be independent to get ahead since for the owner, studying was not Of your liking; Thanks to the satisfaction of the first clients in the work carried out, they began recommending our name to many other people, thus reaching engineers, architects,owners of construction companies and officials who began to request larger jobs and although all related to steel with a quite different twist than usual in the workshop, in addition to starting work outside Tuxtla Gutiérrez, where they always used to work. This was how our first structure in “CASA DEL

ALMA HOTEL BOUTIQUE ”in San Cristóbal de las Casas and the same engineer (owner of a company in Torreón, Coahuila) hired us to manufacture the main facade of the CHRYSLER AUTOMOTIVE AGENCY in Juchitán, Oaxaca… in the last 5 years we have dedicated ourselves to 80% to jobs that were not originally in our sector such as: the FIT dome, structures for various warehouses of 20X100m, covered with facades with aluminum panel in the PLAZA ARBORIA, the DIARIO DE CHIAPAS and the SHORT TERMINAL SAN CRISTÓBAL TRAVEL, plate-based rails placed in Villahermosa, Tabasco, domes for schools on NOVEMBER 20, emergency stairs at the SECRETARY OF HEALTH AND REGIONAL TEC, as well as the automation of all types of doors and gates being AUTHORIZED DEALERS OF THE MERIK BRAND;Currently we manufacture the structure of the AUDITORIUM in Albarrada, SC de las C., the above sounds wonderful if we consider that at the beginning it had a small welding plant, a couple of tables and a tiny roof to cover ourselves from the radiant sun, but it has been the result of an arduous learning process and above all a lot of perseverance at work, never saying NO WE CAN, not our specialty was the main key to success; as in all trades there have been ups and downs in different aspects: reluctant customers to pay, rebellious and irresponsible employees, accidents and even times when the entire industry is in an economic crisis but we have floated to this day with a broad vision to the future and strengthened with FAITH in GOD.The above sounds wonderful if we consider that at the beginning there was a small welding plant, a couple of tables and a tiny roof to cover ourselves with the radiant sun, but it has been the result of an arduous learning process and above all a lot of perseverance in work, never saying WE CANNOT, is not our specialty was the main key to success; as in all trades there have been ups and downs in different aspects: reluctant customers to pay, rebellious and irresponsible employees, accidents and even times when the entire industry is in an economic crisis but we have floated to this day with a broad vision to the future and strengthened with FAITH in GOD.The above sounds wonderful if we consider that at the beginning there was a small welding plant, a couple of tables and a tiny roof to cover ourselves with the radiant sun, but it has been the result of an arduous learning process and above all a lot of perseverance in work, never saying WE CANNOT, is not our specialty was the main key to success; As in all trades, there have been ups and downs in different aspects: reluctant customers to pay, rebellious and irresponsible employees, accidents and even times when the entire industry is in an economic crisis but we have floated to this day with a broad vision to the future and strengthened with FAITH in GOD.but it has been the result of an arduous learning process and above all a lot of perseverance at work, never saying NO WE CAN, it is not our specialty was the main key to success; As in all trades, there have been ups and downs in different aspects: reluctant customers to pay, rebellious and irresponsible employees, accidents and even times when the entire industry is in an economic crisis but we have floated to this day with a broad vision to the future and strengthened with FAITH in GOD.but it has been the result of an arduous learning process and above all a lot of perseverance at work, never saying NO WE CAN, it is not our specialty was the main key to success; As in all trades, there have been ups and downs in different aspects: reluctant customers to pay, rebellious and irresponsible employees, accidents and even times when the entire industry is in an economic crisis but we have floated to this day with a broad vision to the future and strengthened with FAITH in GOD.accidents and even times when the entire industry is in economic crisis but we have floated to this day with a broad vision for the future and strengthened with FAITH in GOD.accidents and even times when the entire industry is in economic crisis but we have floated to this day with a broad vision for the future and strengthened with FAITH in GOD.

PLANNING:

Nowadays, to be truly competitive in business, any company must set objectives that lead it to improve and be efficient with the resources it has and TECNOHIERROS SANTA CRUZ is no exception, since our best letter of introduction is our quality in the finishes. In short, we offer our customers the guarantee of total satisfaction in the finished product.

ECONOMIC OBJECTIVE:

Compete in the local, state and national market with a balance between quality, good prices and innovative design suggestions.Increase the level of manufacturing.Increase profits through the proper use of different existing tools.Be ahead of the competition.Get better providers.

SOCIAL GOALS:

Make an adequate selection of the workforce to maintain the quality guarantee. Maintain fashion flexibility reaching customer satisfaction. Acquire better technology that allows the company to compete. Give better information to customers about the advantages and disadvantages presented by the requested materials and those proposed by us when the situation warrants. Serve as support to broaden the vision in the decision-making of those who hire us, especially the construction companies. Design the cost system for production orders that allows us to know the real price of the product in the market. Reorganize the workshop taking full advantage of its dimensions.

MISSION:

"TECNOHIERROS SANTA CRUZ" It is a Company committed to satisfying the needs of its customers, offering products with the best quality at comparable prices, constantly improving the authenticity of the product within an environment that promotes continuous improvement, teamwork and development. comprehensive within the VISION society:

Offer the best finishes, positioning itself in the minds of customers as the best in quality and care. Consolidate our prestige in the local market and make our way towards new competitive markets.

VALUES:

At TECNOHIERROS SANTA CRUZ day by day we strive to improve the level of our service and that will be achieved only by anchoring values of:

RESPONSIBILITY: Do things with greater importance taking into account that customers and colleagues should note that the products are of the best possible quality. RESPECT: Consideration that people have for the values they present or for the trajectory of years that the HONESTY: Carry out their work in a transparent way, in order to provide good quality products to the consumer as this generates more confidence in them. Ø PERSEVERANCE: Having the constant fight to be better every day and thus not only grow as people but also as a company and achieve short and long-term goals.

STRATEGIES:

Employ qualified personnel to manufacture the requested products. Ø Train employees to give a good service to the consumer with respect and kindness, leaving the customer with the desire to return. Provide the best prices and quality in the product. Label the units to make ourselves known at any time and place. Ø Place a spectacular in our home to facilitate new customers our location RULES: Treat with respect and kindness to customers. Members of the organization must respect the internal regulations of the company. Comply with the schedule established by the company from 8:00 a.m. to 5:00 p.m., respecting the hours of entry and exit. The friendly and respectful treatment between bosses, subordinates and colleagues must prevail mutually. It is prohibited to continuously use the cell phone,For emergencies you can take or make a call, but not be messaging at all times. You will have the right to take an hour of recess divided into 2 periods of 30 min, the first will be at 10:00 am to consume your food and the following to 2:00 pm Approx, to take a horchata.If for any justifiable reason a worker is missing any day, he will have to notify the cause of his absence to his boss.

ORGANIZATION

As every company must be organized in order to carry out day-to-day activities more easily, it is of utmost importance that “TECNOHIERROS SANTA CRUZ” be truly organized and thus avoid disorder. Although we must take into account that when it comes to manufacturing products on demand, NOTHING is routine, on some occasions for example we have only worked with 3 employees while other times we require up to 20 depending on the magnitude of the service requested as well as the urgency with which the client requires it, but basically the activities are distributed in three sections: operating personnel, which is variable in quantity and specialty (Jose Ángel, Marcial, Cruz Ángel, Jimmy, Leonardo, Jose Armando, Alexis, Esteban, Jorge and Dimas, currently),administrative manager (Araceli Morales) and owner (Jose Cruz Vazquez Morales).

Within the operational staff we have: driver, master welders who are experts in either structures or blacksmithing with their respective assistants, specialists in painting, automation and if any other technician is required, we include him in our work team.

DIRECTION

The manager has authority, influences and motivates his employees, rewarding the best performer during each year, since the payment is weekly, for this he considers points such as: attendance, punctuality, effectiveness and efficiency with the aim of earning the personal trust of your employees and company improvements.

DECISION PROCESS

Prices and services of the different places we visit are compared to determine the most convenient for the company. It is analyzed what type of product they requested from us and who the client is. It is determined who or which of the employees is the ideal to carry out the manufacture or product placement.

CONTROL

All the activities have been carried out according to the planned dates and if possible with time in advance thanks to the planning at the beginning of the same. They have been organized according to how the contracts are presented. The promotion of the company has not It was really necessary, since despite the degree of competition around us, we have a wide portfolio of satisfied customers with a seniority of up to 25 years, who at the time have been patient when waiting for a shift.

PROPOSAL TO IMPROVE THE ADMINISTRATIVE PROCESS:

Search among the employees who or those who have the ability to acquire greater responsibilities within the company to delineate more responsibilities from the manager and thus more securely cover the market; Since on occasions they have had to reject contracts due to the labor saturation of the moment due to not having the support of someone who is able to effectively lead the work team without the presence of the manager. Greater organization is needed by the manager in pay days, since they generally go to their contractors for the collection of the services offered and immediately afterwards pay the staff streak, but unnecessary unforeseen events have arisen such as: making the staff wait too long and even giving them an incomplete payment for the irresponsibility of our clients,but it must be considered that the employer of the operating personnel is the MANAGER, not the client himself, for this reason it is the OBLIGATION of the owner to have the salary in time and form to avoid discontent in the subordinates that could generate misunderstandings and even their resignation. since a large part of them live daily. Eventually, they make meetings of a coexistence nature to improve and strengthen the relationship in the entire work team, since they are small details that make the difference in the bosses; It also motivates them to continue striving to improve the quality of their performance. It could be considered, for example, giving them a detail on their birthday, remembering that in addition to being a resource for the company that they could easily be replaced, they are also human beings.Emphasize to the staff the importance of having a job, since the global situation is increasingly difficult for everyone and therefore they must take advantage of the fact that they have an income, in addition to considering that by improving the quality of work, satisfaction bigger is personal.

CONCLUSION :

“TECNOHIERROS SANTA CRUZ” is a clear example that WHEN YOU WANT, YOU CAN, because we are a company that started from scratch, (without the support of government programs) but with an eye toward the future; the owner never imagined that after so many years of manufacturing doors and windows he would end up supporting the contractors of FORO CHIAPAS; But the current recognition is the fruit of a thorny path that has been traveled with a true love for what is done and with the passion that any trade demands in order to be successful.

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