Currently, new technologies applied to communication are not only used to exchange information, but actively participate in the work and personal processes of each of us.
Within this framework, and using these tools, virtual assistance offers secretarial support “at a distance” for professionals, companies, organizations and entrepreneurs who require an assistant but who, due to their limited infrastructure, geographic location or small budget, do not they can have him / her physically in their offices.
New technologies in computing and telecommunications, called ICTs, have revolutionized the business world. The new paradigm that began to develop in the 1990s with teleworking today acquires new characteristics and transforms the working reality by offering new alternatives, such as Virtual Assistance.
Telework was initially implemented by performing office tasks that required minimal interaction with the client without the physical presence in the usual workplace, using computer and telecommunications means. Its success was due to the fact that it allowed reducing travel times, reducing stress, improving individual performance by implementing performance by objectives, achieving greater autonomy and mobility, eliminating schedule control, constantly developing and training employees, and combining work with personal life.
Virtual assistance arises specifically as an executive secretarial support service for professionals, companies, entrepreneurs and individuals who require an assistant but who, due to their limited infrastructure, geographic location or limited budget, choose an alternative modality to face-to-face contracting. traditional, reducing costs and optimizing resources.
The virtual assistant is a continuous, accessible and multifaceted support that, thanks to its constant training, performs a wide variety of tasks in a systematic and orderly manner. Some areas of competence that can be mentioned are: administrative, marketing, communication, research, planning and management, commercial and others tailored to customer demand.
This system has its source of support in the different technologies that range from fixed and portable computers, fax, landline and cell phone, email, chat, videoconferences, skype, etc., allowing constant communication between both parties regardless of the place of location. The contracting method is established according to specific needs, whether per hour, per hour blocks or per project, always providing personalized, fluid and permanent attention.
As you can see, we are in an era of vertiginous changes where the different actors are compelled to accompany them to remain competitive. Virtual assistance is proposed as a strategic ally of the client, "one more of his team" to whom to delegate those tasks that distract him from his main activity and allow him to focus on the development of his business.
