Lack of systematic action. A disease that affects the quality of your service
Sometimes we think that we need to be experts in one or another discipline, but it is not a high knowledge that will lead to success, but rather to choose intelligently and implement systematic actions to improve the quality of your service.
Since my early days as a professional I have admired Japanese philosophy, applied to quality management, and also as an approach to life in all its aspects.
Its tools are simple, easy to understand, but they get to the bottom of the matter, and most importantly, they are based on a discipline of repeating those management cycles over and over again.
Systematic action is what allows us to move forward
Sometimes we think that we need to be experts in one discipline or another, but it is not a high knowledge that will lead us to success, but rather the constancy of always keeping ourselves going, and as leaders encourage our teams not to stop.
A few days ago I received comments in two of my articles, in which I proposed very simple and easy-to-apply actions to improve the service.
One of those comments said "nothing new, but it's always good to remember it." Yes, we know, but why do we rarely see it implemented?
The other, "good advice, which few consider." And really therein lies the key. We don't have to reinvent the wheel every day. We surely know what we need to do to increase the quality of our services, but we have lacked action and perseverance in putting it into practice.
In this information-hungry world, so abundant and sometimes overwhelming, the one who advances and achieves success is the one who takes a good idea, implements it immediately and does not abandon it the next day.
Is the lack of systematic action affecting the quality of your service?
Perhaps your service is being affected by the hysteria produced by constantly changing course, expecting immediate results that you cannot see, because you do not persevere with your actions.
- How many times have you read a good idea, and said you were going to apply it, but it was not a good intention? How many times did you start implementing a new and healthy habit, but gave it up very soon? Does your team see a leader who Is it an example of perseverance and looking at the long term, or one that continually changes their decisions, confusing them?
How to make your systematic actions a work of art
The Japanese have maintained their management and improvement cycles for decades. They have practically changed their theories, and since they started their revolution, they have advanced incessantly, becoming a true example to observe and imitate.
That is why, in my training program “Compete Big, Lead in Service” I start with the proposal to put together a canon calendar.
Have you ever heard a canon? It is that music that begins with an instrument or a voice, and incorporates others, while the first one is repeated over and over again. The music ends with incredible beauty! But if you analyze it, they are simple musical pieces, skillfully created, that all they do is repeat themselves over and over again.
Today I encourage you to take the next good idea, implement it and stick to it until you see its results. It begins to sound like a canon, incorporating new actions on the perseverance of the previous ones.
