Training within a company must be both individual and group, this to ensure that the company's objectives are met in the best way
It is not only necessary to train an individual to carry out the tasks corresponding to his position. It is also important to train them in some subjects that have to do with the global human resources management in a company. Next, we will show what aspects such training is focused on.
As a first measure, we find training in values, where we hope to teach employees what is most valuable to a company and strive because this is consistent with the purposes of individuals. An example of the above may be teamwork, trust, respect for the individual, quality, etc.
It is important for a company to determine which people will be responsible for disseminating these values to employees and turning words into actions for the overall well-being of the company. Conferences or explanatory talks could be given showing what the organization is looking for and how this could be achieved.
Next, we find diversity training, where we try to explain the diverse characteristics that the workforce presents in the market or in an organization. For example, sensitizing employees to new and changing situations that women or minority groups are facing. All this in order to create a better work environment and more harmonious labor relations.
Training focused on:
* The values
* The actions
* The diversity
* Customer service
* Team work
Third, we find training for customer service, since more companies in the world find it necessary to compete with the quality of their services. The idea is to train all company employees to treat customers in a courteous and hospitable manner.
As well as the previous point, in this the conferences and talks to the workers are also necessary, showing them the need to satisfy the client, the ways to do it, the advantages it produces, examples, and the own skills that employees must have to offer excellent service.
To ensure that the idea of progress and success of a company, is the same as that of the employees, is to generate a complete commitment of the latter towards the organization
After everything that is sought globally has been shown, it is of utmost importance that each employee is trained for his specific position, that is, how he will behave when a client needs advice and only he can help and provide all the collaboration required to solve the problem.
The results with this training will not take long and will most certainly reduce customer complaints and increase the volume of consumers in the company, which will also increase profits and significantly reduce losses when providing a quality-based service and that gives confidence to future clients.
As a fourth point, we find training for teamwork, which will increase the efficiency of a company. Here, the company organizes the work around the groups that have been created, giving them the power and capacity to carry out the proposed activities. This will make the employee feel more committed to a company, perceiving that he is actively participating in its development.
This means that a company must tend because individuals are good members of a team, where collaboration and mutual aid are the most important points. Examples of good and bad groups can be shown to shape workers' attitudes and teach them the characteristics that dominate an excellent team.
Many companies have in these groups, allies for solving problems. For this reason, it is very important that these teams exist in each area of the company so that they detect possible failures that may be causing discomfort and capsizing inside or outside the organization.
To conclude, we can conclude that training within a company must be continuous, since new challenges and opportunities are being created every day that should not be overlooked and that will make a company better and exploit all its skills, embodied in each member of the organization.
