Knowledge Management is a very modern concept. So much so that it may not be well defined enough to be mastered. But it is a key concept for the success of Companies, and their components.
Companies that decide to do Knowledge Management must first become familiar with a series of important concepts. To fully understand and organize with them, so that they become part of the basic knowledge of regular and constant application.
Mission: They are the activities developed by a group of people together. A "work team" led by a specialist chosen and created for a specific management, who can then return to their posts. Sequenced these activities in a certain way, studied, to better achieve a goal that we have set because we are interested in achieving. For important.
Management: Set of procedures and studies that must be carried out, through processes, to achieve sufficient knowledge. In order to better understand the current situation, the environments and the best future for the Company.
Knowledge: It means being able to discern what is perceived, but finding the differences that exist.
Understanding what they are and are not. Knowing that we have two areas: the specifically technical one, and the one related to ethical and emotional values. For this reason, only technical knowledge is not sufficient or valid if it is not accompanied by that of the principles of ethical and emotional values.
People must have both knowledge, because this way they will be able to make truly useful decisions, right and appropriate.
Scientific knowledge, the gnosis of the Greeks, is what allows us to manufacture, build, invent.
Sofia, wisdom, is the Knowledge of ethical and emotional values.
This allows us to know when, yes or no, they should be used and in what better way.
But in Knowledge Management, and for this reason, we should not stop at Knowledge. We have to communicate it to the entire Company, so that it is the true subject.
But to communicate we need representation, so that it can be captured by all people.
Which means a complicated subject, because we intend to communicate abstract concepts. As Innovation, Motivation, Constant Improvement, of an organization, and even its commitment to Corporate Social Responsibility.
Academic intelligence is not enough in these cases. For this reason, Emotional Intelligence has recently been mentioned as the necessary ingredient, essential we would say, for new executive and managerial jobs.
What worries now is the use that Knowledge makes people, the work team that has it.
For this reason, the formation and conjunction of work teams at whose disposal Knowledge is placed is of paramount importance to the company.
Knowledge, gnosis, technical topics can be externalized, and even forced by overwhelming economic factors. The "Extended Company" model, outsourced, is a sign of the times that we must accept precisely to survive.
But, the creation of Value ?. It is a capacity of the Company that cannot be delegated abroad. You must resolve it internally.
How to organize ourselves?
We must start from the basis of something obvious: Our team, our people, can only use Knowledge, if they really have it because we have provided it.
Therefore, we must ensure that they use it, exchange it, and even expand it efficiently and effectively, wherever it is most useful and when it is really needed.
This means a change in behavior, for which we will pull more on Emotional Intelligence than on academic Intelligence.
Our job will be knowing how to help this behavior change, selecting and clearly defining the preferred objectives.
The preferential objectives to which we refer will, most certainly, have to do with our competitiveness as an effective Company. With the essential competences to which our Business Knowledge refers, that allow and help more to achieve a clear future.
That is to say, the own differential characteristics that support our Competitiveness or Attractiveness, and for that reason they suppose a differentiating factor and at the same time a classifier.
Everything that has been acquired by good work throughout our history and therefore is its own.
To transmit this knowledge you need to previously reconsider to know:
- Where they really reside Who are the people who have them How we should preserve them How we can increase them
Knowledge Management requires a process, which must take into account three factors, always starting from the concepts of Emotional Intelligence
Communication: It must be comprehensive, we could even say that it is excessive, and carried out through talks, training or workshops. Carried out by the internal "connoisseurs" themselves, or experts from outside, if applicable. But always with clear and defined objectives.
Motivation: Encouraging participation, knowing that people need emotional and also creamy stimuli. Involving the family group and thus the globality of the personality of the individuals.
Delegating authority: Give greater importance to the functions to be carried out and the successes to be achieved, than to the functional organization chart. Especially in the case of the Missions.
At this point in the film it is clear that we are talking about a radical organizational change. Yes, we are thinking about the company of the 21st century.
Because it's very important:
- Train people by giving them valid knowledge Delegate authority for more freedom of work Expand the decision-making area Promote work in Missions, and in solid and agile teams Adapt changes as something natural and necessary Promote the culture of constant training and recycling Maintain policies of recognition and personal awards Manufacture an exciting and future business mystique
All of the above must constitute part of the Business Positioning, which must be established as clearly as possible. Both facing the interior and towards the Market.
Business Positioning is the definition from Management of what the Company wants to become, and of the Image it wants to achieve in the Market and among its Clients.
The way to achieve this is to act with a certain logic and coherence. Because lurching will always be in the hands of third parties. The Positioning should serve as a guide and help to make decisions of all kinds and at all levels.
It is precisely an essential element for Knowledge to be applied more appropriately, and decisions are all directed towards the established north.
Developing with logic and coherence, determined by a clear Positioning, facilitates future evolution that better guarantees the survival of the company.
For this reason, we consider Knowledge Management to be a strategic factor for the competitiveness of the Company.
Because within the necessary daily adaptability actions, and constant innovation, it allows us to maintain a Management, which, being known, is synergistically very benefited by the rest of the actions of all the staff.
