When establishing adequate communication, the following aspects should be considered:
- The syntax: that is related to the structuring and modalities of information transmission (for example, the choice between using posters, a meeting or the newspaper).
In written communication it is convenient to increase the possibilities of being read, multiplying and varying the supports of the message.
- The semantics, which is the meaning of the verbal and non-verbal messages of the interlocutors. The pragmatics, which are the concrete conditions of the exchange, starting with the behaviors and intentions of the people involved in communication.
It must also be taken into account that issuers present a series of differences derived from:
- Their characteristics as individuals: either by age, sex, personality, sociocultural belonging… The characteristics of the context itself, whether due to sudden changes in situations, material problems, physical environment, tiredness of an interlocutor, unequal hierarchical relationship or even different objectives or goals to pursue.
It is important to follow a series of guidelines for communication exchanges to be effective:
- That both sender and receiver strive to understand each other, as well as try to avoid pre-made solutions, it is important even to react positively to contradictions and use wisely the suggestions and opportunities that appear. want or need is important. It will be necessary to contrast the information that we have with reality, that is to say, to make sure that indeed their desires or needs are what we really know they are. The balance between verbal and non-verbal or body language is often difficult to reach, but once we have reached the feeling of security that we will produce over the interlocutor, it will be much greater.
In this regard, we recommend the use of the Sequential Method based on listening as a fundamental element when managing conflicts. We will have to be open to others and willing to listen to them, before expressing our agreement, our disagreement or our personal opinion. We have to respond to the need of our interlocutor to understand (what is it really about?) And be recognized (do you perceive me as I am? Do you appreciate me for what I am?).
As a complement, it is interesting to collect the contributions made in a well-known Internet forum by one of its members when establishing strategies to improve internal communication on a specific case that was being raised.
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