Quality control and qc story

The problem-solving method, called by the Japanese "QC STORY", is a fundamental part of exercising quality control by the managerial PCDA method.

quality control consists of stages for its application, "QC STORY" troubleshooting is applicable in the sense of:

Quality planning: Consists of establishing quality standards for people's satisfaction. Quality maintenance: Consists of preserving quality standards in order to establish a "Standard Quality", a "Standard Cost", a "Standard Care", a "Standard Morality" and a "Standard Security", This is where the "QC STORY" is used to eliminate chronic quality deviations. Quality improvements: Consists of establishing new quality standards in order to obtain a better product or service. In this case the «QC STORY» to redirect the process.

Problem solving as a management method

The vast majority of management decisions are based on common sense and the experience of those responsible for business management. The analysis that is made of the problem is precisely what makes the right decisions and finds a viable solution.

PCDA

It is the management model of problem solving for all the resources of the company

Any decision made at any level, in front of the management of the organization, must be oriented to the solution of problems and therefore preceded by a process analysis conducted in a sequential way, resorting to all the people who enter the process demanding a Complete analysis of the tasks that each one performs, following the method faithfully.

Process analysis

Organizations have frequent problems that affect the productivity and quality of products, thus damaging their position against the competition, if special attention is not paid to this, the company will tend to disappear in the short term. Managers must constantly feed the knowledge and experience they have with facts and data that make them make the right decisions to exercise correct direction, that is why "Process Analysis" emerges as a tool for solving problems.

Process analysis method and tools

Process analysis is a sequence of logical procedures based on facts and data that aims to locate the root cause of problems and is used in the interfunctional management of the company to find definitive solutions and achieve managerial goals.

Process analysis must be practiced by everyone in the company and is one of the most important activities of «Total Quality Control». In this analysis, all the scientific and technological resources available to the company must also intervene.

Management decisions should not be made without being based on an analysis of processes, based on facts and data, through the method of solving problems.

Application of the method

QC STORY Troubleshooting Model

PCDA	PHASE	OBJECTIVE
P	Identification of the problem	Clearly define the problem and recognize its importance.
P	Observation	Investigate the specific characteristics of the problem with a broad vision and from different points of view.
P	Analysis	Discover the root causes.
P	Action plan	Conceive a plan to block root causes.
D	Action	Block root causes.
C	check	Check if the block was effective.
TO	Standardization	Prevent the recurrence of the problem.
TO	conclusion	Recap the entire problem solving process for future work.

Final comment

The "QC STORY" troubleshooting method described above is the Japanese method of the JUSE (Union of Japanese Scientists and Enginers) and has had a good acceptance in the Latin American market and was given the name "windmill". For its application Professor Falconni recommends the following standards for its application:

Use the method in small and simple problems at the level of each section. Follow the method faithfully. During the presentation of the problem, highlight the stage of the method that is being analyzed. They must make the necessary observations at each stage of the process.