1. Introduction
The protocol is mainly order and respect for the hierarchy. Businessmen maintain more and more frequent contacts: political or technical conferences between representatives of different institutions, business conventions, international conferences of multiple associations, symposia, etc. All these meetings must be governed by a code, which regulates and facilitates the interrelation, this code is the protocol.
2. Behavior in the workplace
Courtesy is essential in the workplace; There are certain differences between social behavior and behavior to be used in the workplace, which does not mean that treatment of subordinates is less courteous, but that it is different. Courtesy is placed on the tone of voice, on the attitudes towards those around us, rather than on the classic formulas; It is not necessary to ask permission to enter or leave a place or meeting.
Given the number of women who work, the social treatment given to them has changed, to be treated with practically the same courtesy with which a man treats his male colleagues.
Within companies we find a basic difference with social media: a great respect for hierarchies. The relationships between superiors and subordinates, between executives and clients or suppliers. The ranges will be clearly differentiated, it being essential that each person knows their position and enforces it.
3. Coexistence
The degree of formality in behavior and dress depends on the activity that the company is engaged in, or in which people move. The eventual contact with the public and customers will also influence the general attitude of an official, and above all the internal policy of the company will. Generally, it is the directors of these who set the style of the clothing and, as a given company is a different world, the ideal will be that when joining a new job we carefully observe the general attitude, and adapt to it.
It will also be very important that, in addition to following traditional social conventions, we be natural and controlled, that we know how to improvise to resolve unforeseen situations; in a word, that we have a good dose of common sense.
Another important point in the workplace will be good humor, knowing how to smile and use a pleasant tone of voice. It will be much easier to achieve a better performance of our collaborators if we treat them gently, if we consider each personality and act accordingly.
4. Clothing
It will be very important that when having the defining interview in a company we carefully observe the degree of formality in dress, especially analyzing those who have the same status as the position we will occupy.
When in doubt, men will wear both, preferably dark, or a jacket and tie, in sober colors.
Executive women or businesswomen will be very careful that their clothing is of the best possible quality, discreet, low-cut and not at all provocative; not forgetting the care of the hairstyle and the hands so that they are in perfect order.
5. Treatment
It is the correct way that members of the institutions must have, both among their peers and in front of third parties. The precedence will be headed by the founders of the institution and will be governed according to the organization chart of each entity in particular.
Among people with the same hierarchy, friction often occurs, so individuals with strong personalities should be more controlled and careful, since even without intention, they could overwhelm their peers.
When you want to have a meeting, the right thing to do is for the one with the initiative to go, or call, to your peer's desk. We should not call you at our office unless someone whose contribution is of interest to the common issue is visiting us. If this meeting is formal, a man will have to stand up when his colleague enters, will greet him and introduce the visitors, indicating a seat before sitting down again. A woman will act in the same way, but will remain seated. In this way, the visitor will notice that the person who has just entered has, at least, the same hierarchy as who chairs the meeting.
When we arrive at a person's desk, without having previously requested an audience, if we find them busy on the phone or with some type of documentation, we must wait for what they are doing to finish before starting with the topic that led us to visit them. In return it is not correct to receive a person and make them wait in front of us while we talk on the phone, we will shorten the conversation and ask that no calls be passed to us in order to focus on our visitor.
In general, subordinates must accept and follow what the superiors indicate and decide. If there is a discrepancy or an idea that could improve the execution of the task, the opinion will be exposed courteously and in private. The same treatment will be given in the event that a dependent is overloaded with tasks.
Given the existence of subordinates, they should always be treated with correctness, kindness and respect, being aware of their departure times, avoiding organizing meetings or meetings at those times.
The decision to switch from using a person's last name to using their first name will depend on who has the highest rank. In the first business contact with another person it will be incorrect to use the first name. The correct thing is to give the same treatment reciprocally, the exceptions are given by: a) when there is a great difference in age; b) when the clerk asks to be called by her first name and c) when the relationship between boss and subordinate is informal; however, in front of third parties it will return to the classic formal treatment, which makes the corporate image.
6. Telephone courtesy
Institutionally, the telephone operator, when answering a call, must always present the company that she represents and then must also present herself.
A very common mistake in secretaries is, when explaining that her boss cannot, cannot attend to the person who calls him on the phone because he is in a meeting, requesting that the call be repeated.
The correct thing is to take the telephone number of the caller, name and eventual message, replying that when the meeting is over, the call will be returned; so as not to inconvenience the person who wishes to obtain communication.
7. Working Breakfast
Executives tend to start many business meetings with breakfast. In this way, a better climate is achieved among the attendees, whether they are representatives of different areas, branches and / or guests.
It is essential that the food to be served is neither very elaborate nor does it have to be prepared at the table, since otherwise an adverse climate will be created. The food that we will have will be rolls and / or puddings, croissants, half moons and to drink coffee, milk and mineral water.
In the place the cup with its plate and spoon will be arranged in the upper right corner followed by the glass of water; To the left of it, the napkin will be arranged. The buns will be distributed along the center of the table, which will allow each person to serve themselves and keep up with the meeting.
Next we will see a breakfast site diagram:
8. Department of Public Relations
A very important function within the company is the responsibility of the public relations department, this is the one that prepares the public to absorb what the company produces.
This department is the one that manages human relations within the company and public relations outside it; In the first aspect, it trains staff, attends board meetings and other executive meetings. In the public sphere, it organizes, diagrams and supervises the corporate image of the institution through advertising and marketing, organizing events, researching the market and public opinion; diagram and produces the company's stationery, both from the different areas and the special one for the presidency.
In order to carry out such an activity with such a wide spectrum, the most important thing is a great organization, to have everything under control and thus fulfill the objectives set in the proposed plan.
9. Conclusions
I consider that the observation by a company of the business ceremonial contributes to developing a serious and dynamic corporate image.
Fulfilling the rules of the ceremonial implies taking care of detail in human relationships, this meticulous care is radiated towards all areas of the company, prioritizing the task, as well as the products or services that the company markets.
Importantly, compliance with these protocol standards is easy to see in front-line institutions, especially those where the excellence of their products is emphasized.
It is also important to focus that the observance of these standards provides security in the fluid of the interpersonal communication of the company, since it proposes an easy way to follow for those who observe them, guaranteeing to the employees the correct presentation of their concerns, which tells us that although the concern is essentially incorrect, it will be well posed.
At the individual level, I consider that the observance of protocol rules allows us to address the rest of the company with respect and correctness, generating a current of reciprocity towards our person that undoubtedly helps us achieve the objectives that we set ourselves.
10. Bibliography
• "Ethical and Civic Education". Alicia B. Casullo, Lucas Rubunich and Others. Editorial Santillana SA 1st edition 1997 Bs. As. Imprenta Sub América Bs. As.-
• "Social Sciences". Rodolfo Bartocello and Marcela Musa. Editorial Santillana SA 1st edition 1997 Bs. As. Printed in Kalifon Impresiones SA Bs. As.
• «BARSA Encyclopedia»
• «Ceremonial». Blanco Villalta JG Ediciones Argentinas, 1985.
• "Protocol and Ceremonial". Maria Berisso. Espasa Editorial. 1999.
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