The abysmal changes that industrial and service operations are having are not surprising, events that have shown sharpness and depth, under the premise of technology as an instrument for optimizing processes, for example, in the last year the first store was opened Amazon Go located in Seattle, where there are no ATMs, no lines, just connect the mobile application, take the items and leave the store; Amazon is also using the Dash Buttons, which are buttons that are pressed when consumables such as soap or toilet paper are needed and arrive at home or office in a term no longer than 24 hours (at the moment these systems are used in the United States in test mode).
Virtual assistants such as the "Google Assistant" that receives voice commands and through the use of artificial intelligence can follow instructions and even predict tastes in music, food and when connected to televisions or other devices, exercise command functions towards them according to the user's accumulated preferences. Similarly, this technology is beginning to be used to displace telephone customer service representatives in financial institutions. Artificial intelligence called "Watson", developed by the Watson Oncology of Los Angeles, and which is in the process of improvement, is trained to support doctors in the detection and treatment of cancer with eighty percent assertiveness and a wide possibility of enhancing its effectiveness.
Bots (evolution of robots) that together with RPA (robotic automation process) can simulate all human interaction, from movement, vision, audio, etc. and have been in use in plants in England for ten years. In some stock exchanges, the use of algorithms (set of instructions to solve problems) to carry out transactions has already begun. And others a little more popular such as unmanned automobiles, drones to deliver mail and merchandise, etc. Everything is subject to be embraced by the new technological revolution motivated by cost reductions of up to 85% (in the United States an employee is worth $ 80,000 per year and a Bot is $ 15,000).
The foregoing will bring beneficial consequences for consumers and dire consequences for the labor force, according to Forbes Mexico 45% of jobs are disposable and it is possible that in the next ten years 140 million workers will be displaced.
What skills are required to survive this challenge at a professional level? The 2016 World Economic Forum indicates that the first thing that professionals and educational systems must do is encourage people's creativity (reasoning superior to the routine of machines), as a key element in making this revolution an opportunity for activities become a support for people with high levels of creativity. Second, the use of big data, the Internet of Things and digital analytics as tools for decision-making from now on (even artificial intelligence is not as complex in solving problems, assertiveness and creativity).
The biggest challenge is for developing countries: their human capital will have to acquire new capacities and this, if an educational reform is initiated today, can take at least fifteen years.
Luis Alfredo Domínguez
Business administrator
Master Integrated Management Systems
@luisalfredt
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