Design of the scientific informative and intellectual property activity in Cuba

The characterization of the Chemical Engineering and Research Center (CIIQ) as a project company and research center is carried out; as well as the characterization of the university graduate of the Degree in Library Science and Information Science; in addition to the role it plays as a participant and agent of change to contribute to the development of the Center in an environment of constant learning that requires new organizational forms and management styles, with the fundamental goal of satisfying the information needs of its users. / clients in the shortest possible time, at the exact moment and with the required quality.

The different services developed by the information professional in the current environment of the Center and other possible services / products to be developed are also reflected; as well as some of the positive and negative aspects with which it works.

The main objective is to make known to the users / clients served by the Scientific-Technical Information Group the work of the information professionals and specifically, that of the specialists that comprise it, to raise awareness in all about the importance, not only of the Scientific-Informative Activity but also of the Intellectual Property Management that is carried out by some of the professionals of this Group and who represent the Center before the Cuban Office of Industrial Property (OCPI).

Introduction

The information specialist profession is a profession oriented towards solving information-related problems, towards the dissemination of culture and knowledge.

He is a communicator whose values and priorities are focused on the universe of people he serves.

In this changing world that tends, due to its own evolution, to the optimization of processes and functions and the elimination of intermediaries in order to gain autonomy, the multiple functions and tasks that this irreplaceable professional performs must be clear and more visible, not as treasurer and custodian of documents, but also as promoter and component of the production chain of knowledge generation.

Currently, this professional should be known as an information disseminator and information resource consultant, in addition to other strengths and functions that historically he has exercised and developed within the framework of the different institutions in which he operates.

For this reason, for the development of the following work, the characterization of the Center for Chemical Engineering and Research (CIIQ) is carried out as a project company and research center; as well as the characterization of the university graduate of the Degree in Library Science and Information Science; in addition to the role it plays as a participant and agent of change to contribute to the development of the Center in an environment of constant learning that requires new organizational forms and management styles, with the fundamental goal of satisfying the information needs of its users. / clients in the shortest possible time, at the exact moment and with the required quality.

The different services that the information professional develops in the current environment of the Center and other possible services / products to be developed are also reflected; as well as some of the positive and negative aspects with which it works.

Development

Characterization of the Center for Chemical Engineering and Research (CIIQ)

The CIIQ is the result of the merger of CEPIQ (Center for Projects and Investments in Chemistry) and the part of CIQ (Center for Chemical Research) that was dedicated to chemistry not related to oil. It was officially created by Resolution No. 2 of January 1999, of the Minister of Basic Industry, with the distinctive feature of operating as a project company and research center and subsequently subordinate to the Chemical-Pharmaceutical Business Group (QUIMEFA), which which affected the reorientation of its services to the new needs of the clients of this Industry. (one)

The mission of this Center is to do Scientific Research, Provide Scientific-Technical and Engineering Services with a high sense of quality; being its vision to consolidate itself as a leading Center for the Chemical-Pharmaceutical Industry, in Scientific Research, Scientific-Technical and Engineering Services. (two)

The corporate purpose foreseen according to the Opinion of Resolution No. 2531 of 2005, of the Ministry of Economy and Planning, contemplates the following tasks:

Carry out fundamental and applied scientific research in the field of organic and inorganic chemistry, mainly in the activities of pesticides, paints, fertilizers, productions and chemical reagents; as well as the development of new pharmaceutical forms (MN).Carry out low-tonnage chemical productions, including special order paints, fertilizers, biofertilizers, pesticides and biopesticides, chemical reagents linked to this sector, as well as carry out their commercialization (MN and CUC Provide scientific and technical services in the field of chemistry, environmental protection, characterization of effluents and development of methods and technologies for the recovery and / or elimination of contaminating substances, and provide pest identification and fumigation services (MN).Provide QUIMEFA (MN and CUC) services for technological projects and engineers, process architectures for new investments, maintenance, remodeling, repair and / or demolition of existing facilities. Provide consulting services in the project activity (MN). economic evaluations and studies in the project activity, as well as offering consulting and auditing services in this area (MN). Teaching training and professional development courses in subjects related to the range of specialties that take place in the Center (MN). Provide validation services for critical areas and systems and equipment qualification to the pharmaceutical industry (MN). Provide services inherent to Industrial Property (MN). Provide graphic design services,corporate image and assembly of fairs and exhibitions to the entities of QUIMEFA (MN). (3)

When the mission, vision and corporate purpose of the CIIQ as a project company are analyzed and valued, work goals can be seen where the industrial sector stands out, offering a global service to manage all phases of a work or installation, from the project initial until commissioning and subsequent maintenance. They must also respond to the present and future needs of their users / clients so that an effective increase in the useful life of the work is achieved, as well as the maximum optimization of the work and the investments made. (4)

On the other hand, as a research center, there are work goals where the research sector stands out, which through the information demanded and generated for the researcher, favors the achievement of results or intangible assets that may or may not become products. (4)

Characterization of the information professional

The information professional is characterized by being able to:

Identify and critically evaluate the sources and resources of information and demonstrate with a managerial approach the importance of its use in an effective and efficient way. Represent and organize the information successfully with the mentality of producers as generators of added value, demonstrating oral and written communication skills in their mother tongue and ability to use a foreign language for their work. Use adequately advanced techniques and technologies that allow them to identify, systematize and disseminate information, creatively applying knowledge of culture in general. Exercise the profession with a clear scientific and ethical perspective of the role of information in the organization where it is located and its transformations; in addition to playing an active role while maintaining professional conduct. (5)

The aforementioned is achieved through the development of the following functional skills that are considered essential:

Communication

Persuasion Negotiation Teaching Ability to sell Discussion Writing Use of foreign languages

Socialization

Interpersonal dynamics Group processes Advice Conflict resolution Maintenance Negotiated public events

Driving

Planning of objectives and goals Definition of missions and strategies Organization of work and units Direction and coordination Make decisions Solve problems Ability to motivate Supervision and evaluation Budget control Distribution of resources Recruitment of personnel Policy review

Instrumental

Ability to use specific media Ability to use specific work methodologies Ability to innovate in the use of media and technologies Ability to assess the efficiency of media and methodologies

Techniques

Collection and selection of information Acquisition of information Organization of information Storage / Retrieval of information Referential information Elimination of information Production of information sources Summary summaries Systematic search of literature Consolidation of information Selective dissemination of information Current value-added services Operation of information systems Database design and operations Operations network Design, development and commercialization of information products and services Technical reports Measurement of information Advice on needs in dynamic information and impact Benefit cost / effective analysis Conceptual analysis Language services

Intellectual

Modeling of states and processes Carry out independent research Knowledge and evaluation of research produced by others Control of research activity and results in the area Promote the dissemination of knowledge and advice among specialists ”(6)

These skills are specified through the following tasks:

Advise or guide users / clients in determining their information needs and in the use of available information resources (sources, services, products and systems). Plan, organize and control the provision of services and the development of products accordingly with the objectives of the CIIQ.Design information services and products in accordance with the objectives of the CIIQ

Preparation of the flow chart of the information flow according to the location of subordination and its relationship with the fulfillment of the mission of the Center. Influential conditions: strengths and weaknesses, threats and opportunities of the immediate and mediate environment that contribute to the new design, or conspire against he (Under what?) Problem situation based on the need for individual or collective information to be satisfied according to the information obtained from the needs study (Why?) Study of service users. Market. Segments / Categories. Priorities / Hierarchies also according to the information obtained from the Study (For whom?) Objective to be achieved. Exit the system. Expected benefits (for what?) General description of this output, new proposed offer. Quality indicators of it.System overview. Aspirations to fulfill according to the information producing system (Towards what?) Spaces of time. Duration of new design processes and actions related to their organization and execution tasks. Implementation plan and schedule (when?) Necessary human resources. Analysis of required professional skills. Proposals for training if applicable. Other aspects that are considered relevant related to human resource management (with whom?) Consider material resources, equipment, technology and inputs (what account to do?) Definition of available financial resources. Cost analysis of the rest of the resources and of the processes in general and their outputs (with how much?).Consider the facilities and buildings in which the production processes and use of the offer will be developed (where?). Realization of the information flow chart offering a detailed description of the fundamental processes required for the production, access and delivery of the offer, its Both internal and external inputs and outputs highlighting the systemic relationship established through them in these processes (How?) Ensure that feedback from the information system in general and from the processes in particular is fulfilled. Information services within the user community. Education of users who will access information services. Internal and external communication through new information and communication technologies.Preparation of information policies where appropriate. Preparation of procedures, regulations.

Evaluate and implement services, products and information systems.

The methodological and organizational indications, the periods to carry them out, the quality indicators regulated in ISO 9000 and the regulated NCs dedicated to scientific-informative activity will be taken into account.

Participate in the development, formulation, review or update of procedures or procedure manuals for: provision of information services; development of information products; use and search for information and work to create databases and update them. Ensure compliance with the regulations, indications, methodologies and technical-legal procedures established for the work of information professionals. Know the most important information resources impact on the CIIQ's competence issues. Establish and apply the most convenient information search strategies to guarantee the provision of services. Apply information analysis methods and tools (qualitative and quantitative).Provide information services that guarantee access to user / client information, according to previous design. Create, use, organize and keep files, catalogs and other systems updated that facilitate and guarantee the search and access to different sources of information. Prepare different types of reports that are part of the work or are requested by superiors or users / clients. Prepare, direct and participate in work projects of different kinds. Participate in the dissemination of information products and services. Participate in the dissemination of library funds and perform user education work. Organize and participate in collections inventories. Assume tasks related to the conservation, protection and restoration of collections.Carry out training tasks for human resources linked to the information activity (both users / clients and information workers); Participating also in the different modalities of continuous and postgraduate education. Work in the creation of automated systems that promote the use of electronic information, the exchange of information and its sharing through the use of new information technologies and communications.Use the communication, telecommunication, computer and reprographic means depending on the job.Hear and maintain the organization of user records and statistics, acquisitions, control of information sources, loans and claims.Participate in the organization of information resources (sources,systems and services) in electronic format that are placed on the CIIQ Intranet and under principles that allow common benefits for all, taking into account the need to adequately integrate information flows, roads for immediate access and use. information audits and consultancies in the areas of competence of the Specialty. Collect, process, evaluate, analyze and store in databases various sources of information, both internal and external, conventional or not, based on the management of new technologies and in modern techniques and procedures that guarantee their availability to users / clients with the required immediacy, precision and veracity. Prepare bibliographic reviews, scientific-technical guidelines,Annotations and summaries of the content of the information sources. Advise and carry out the analytical-synthetic processing of the information. Prepare and apply the artificial languages of information search according to the established methodology. Index the information according to the established procedures. Conduct research. for the development of tools that allow the improvement of the techniques of database processing, creation and production. Prepare, advise and participate in the preparation and edition of publications in different formats. Execute the actions derived from the activities described above. (7, 8)Prepare and apply artificial information search languages according to the established methodology. Index the information according to the established procedures. Conduct research to develop tools that allow the improvement of database processing techniques, creation and production. Prepare, advise and participate in the preparation and editing of publications in different formats. Execute the actions derived from the activities described above. (7, 8)Prepare and apply artificial information search languages according to the established methodology. Index the information according to the established procedures. Carry out research for the development of tools that allow the improvement of database processing techniques, creation and production. Prepare, advise and participate in the preparation and editing of publications in different formats. Execute the actions derived from the activities described above. (7, 8)advise and participate in the preparation and editing of publications in different formats. Execute the actions derived from the activities described above. (7, 8)advise and participate in the preparation and editing of publications in different formats. Execute the actions derived from the activities described above. (7, 8)

Environment, description and performance of the information professional in the CIIQ

At the Center for Chemical Engineering and Research (CIIQ) there is a Scientific-Technical Information Group (ICT Group) that is subordinate to the Technical Sub-directorate (see annex) and is made up of three colleagues: a Principal Specialist, a Bachelor's degree in Scientific-Technical Information and Library Science, with more than 30 years working in Library Science and Management and serving as Representative of the Industrial Property of the Center before the Cuban Office of Industrial Property for 18 years; and two Specialists in Information Processing, Services and Analysis; one of them graduated with a Bachelor's Degree in Biology and Chemistry, with 21 years working in Library Activity and being for 5 years Representative of Industrial Property,and the other graduate specialist in Bachelor of Scientific-Technical Information and Library Science, with 6 years of experience in the field and currently acting as Representative of the Industrial Property of the Center before the Cuban Office of Industrial Property.

This Group's mission is to plan, organize, manage, compile, process, generate, conserve, disseminate, control and evaluate information related to the chemical and pharmaceutical chemical industry in a commercial and intellectual property environment, to satisfy the information needs of internal users / clients (human resources of the CIIQ) and its external clients (Information Centers of the Project Front, QUIMEFA and GEIQ); in addition, contribute to the creation of new services, products, processes and procedures to facilitate decision-making,using the new information and telecommunications technologies that allow users / clients to receive differentiated attention in meeting their information needs and contribute to the generation of knowledge within the different work groups.

As documentary resources of the area, there is a collection of 273 non-serial publications (books) on paper that basically address the subject of the Chemical branch, 120 reference works, 77 CDs, 1503 Cuban and foreign standards on paper, 25 titles of serial publications (magazines), a virtual library that collects Cuban technical-normalizing documents (norms), 27 inventions, 7 brands, a commercial name, updated press (Granma, Juventud Rebelde, Trabajadores, Tribuna de La Habana), 128 projects, 37 folders of projects, 16 equipment folders and annexes in A4 format, 17 equipment folders in A3 format, 41 legislative documents related to the topics: environment, scientific community, pharmaceutical industry, among others; also with documents in pdf, html format,Word and Power Point related to the topics: Chemistry, Intellectual Property, Engineering, Construction, Information Sciences, Business Intelligence, Medicines and Management, which are stored in the work machines of the Group's specialists who have an Internet connection and email with national and international output; In addition, websites identified and selected in correspondence with the need to consult different sources of information for the projects (research or not) carried out by the CIIQ.which are stored in the work machines of the Group's specialists who have an Internet connection and email with national and international output; In addition, websites identified and selected in correspondence with the need to consult different sources of information for the projects (research or not) carried out by the CIIQ.which are stored in the work machines of the Group's specialists who have an Internet connection and email with national and international output; In addition, websites identified and selected in correspondence with the need to consult different sources of information for the projects (research or not) carried out by the CIIQ.

The mentioned collection is stored in 4 wooden and iron shelves, 3 metal and 2 wooden files, 38 plastic magazine racks, 20 cardboard and 8 wooden; in addition to the three computers of the Group specialists: an x86 Family 6 Model 6 Stepping 5 with 129, 524 KB of RAM, an x86 Family 6 Model 8 Stepping 1 with 196, 084 KB RAM and a Celeron (R) CPU 240 gHz with 259, 888 KB of RAM.

There is also an EPSON FX-880 + ESC / P printer and a CANON copier in the area.

The documentary resources carry out an analytical-synthetic processing of the information that implies the description of each and every one of the sources of information, which will lead us later to the design and creation of the databases in which the different fields of information by adding hyperlinks to documents that are in digital format.

All this description is carried out by means of the classification, cataloging, indexing, the preparation of summaries, the placement of labels on the documents that require it, and the making of lists.

With this technological, documentary and professional base, traditional and specialized information services in the Scientific-Informative Activity and Intellectual Property are offered to managers, specialists, researchers and technicians in general of the Center, to other Information Centers within the National Commission of Scientific and Technical Information from the Project Front and other companies belonging to the QUIMEFA Chemical-Pharmaceutical Business Group.

These services provided are:

Reference Service: It is based on the question-answer regime (user-information specialist). Document Loan Service: It is carried out internally, externally and interlibrary; the latter, after coordination with information centers in which links or collaboration agreements have been established. Bibliographic Search Service: Consists in the preparation and delivery of an ordered set of bibliographic descriptions of documents that may or may not include a summary. From a need for information, a search is made in all possible and available sources of information or in a single type of information source (which can be found both within and outside the Organization and which can include: documents downloaded from the Internet, Cuban and foreign regulations, magazines, CDs,Databases) and a report with the bibliographic description of the selected documents is delivered. Intellectual Property Service: The implementation of this service is considered in compliance with Decree No. 281/2007 on Business Improvement, which as a process seeks to increase efficiency and the competitiveness of the production and service companies given the importance of these intangible assets for the Center; since it constitutes a means for the search for technological information that helps to provide solutions to technical problems, providing a strategy of protection and commercialization of the results of innovation and commercialization of products and services.The implementation of this service is considered in compliance with Decree No. 281/2007 on Business Improvement, which as a process seeks to increase the efficiency and competitiveness of production and service companies given the importance of these intangible assets for the Center; since it constitutes a means for the search for technological information that helps to provide solutions to technical problems, providing a strategy of protection and commercialization of the results of innovation and commercialization of products and services.The implementation of this service is considered in compliance with Decree No. 281/2007 on Business Improvement, which as a process seeks to increase the efficiency and competitiveness of production and service companies given the importance of these intangible assets for the Center; since it constitutes a means for the search for technological information that helps to provide solutions to technical problems, providing a strategy of protection and commercialization of the results of innovation and commercialization of products and services.since it constitutes a means for the search for technological information that helps to provide solutions to technical problems, providing a strategy of protection and commercialization of the results of innovation and commercialization of products and services.since it constitutes a means for the search for technological information that helps to provide solutions to technical problems, providing a strategy of protection and commercialization of the results of innovation and commercialization of products and services.

It is currently closely related to the activity of trademarks, inventions, patents and copyright. It includes services such as interference search, registration request, annotation, renewal, purity search, specialized search for inventions, filling out forms for each service to be requested at the Cuban Office of Industrial Property.

Information Location Service: It is carried out through email, telephone, Internet, institutions and people, guiding the user where the subject matter expert is, the document of interest previously requested or the site where he can access the information. Information Research and Analysis Service: A summary report of the main points of the research is provided that allows the user / client to make decisions in the work they do. Surveillance Service: It is based fundamentally on the update that is It makes the technical-normalizing documents with which it works in the different subdivisions of the Center. Document Reproduction Service: Documents obtained from other information centers are reproduced by means of an inter-library loan,those existing in our funds and others from other areas; The paper copies are delivered. Technical Assistance and Consulting Service: Advice is provided on the Intellectual Property Activity, in correspondence with the demand of the user or center that requests it. Internet Service: Searches are carried out in support of the lines of Center work (also performed by users when technological equipment is available). Selective Information Dissemination Service: Specialized information is delivered with a high degree of selectivity (via email), attending to the Professional composition of each user after mapping knowledge. General Information Dissemination Service:Information on a specific topic is delivered to a group of users / clients with a view to satisfying their needs globally.

Information Service for Market Studies: It is carried out by preparing information on national and international prices and on imports and exports, according to the behavior of supply and demand for each product.

Some of the mentioned services generate products such as:

New Acquisitions Bulletin (which includes a detailed description of the articles of each new publication received) Information Bulletin General Bibliographies Specialized Bibliographies Reports on searches carried out National and international price lists

In light of the foregoing, taking into account the current situation of the ICT Group within the organizational environment to which it is subject and in order to further develop the activity of the information professional at the CIIQ, the results of the SWOT Matrix application:

Weaknesses:

Lack of coordination for the development of some of the activities that prevents an adequate flow of information with other areas or work groups. Insufficient computer technology. Insufficient reproduction technology. Insufficiency of inputs. No budget assigned for the acquisition of literature updated in different formats Lack of materials and supplies to restore existing documents Insufficient space Lack of personnel Malfunctioning of existing databases Non-updating of existing databases Lack of databases Typical of digital information Insufficient processing of (digital) information for subsequent retrieval.

Threats:

There is no clarity on the part of the managers as to the main role that the information professional must perform and that marks the differences with other professionals. Poor subordination relationship within the CIIQ organizational structure. Lack of coordination at higher levels to obtain detailed information on the central scientific-technological and management activities of the Center. Geographical distance or dispersion with respect to other institutions. Lack of means of transport. Absence of programs oriented towards organizational techniques and technical processes with emphasis on new technologies and in skills that facilitate communication with the user / client. Ignorance of the role and profile of the information professional by professionals and technicians of the Center.There is no protected space where to place the existing digital information that can be consulted by the user / client.

Strengths:

Staff with work and improvement disposition. Qualified personnel to design and execute information services. Staff who work and know how to work as a team. Personnel facing challenges in the informative activity. Obtaining sources of information through email and the Internet Favorable opinions from users regarding the work being done. Acquisition by purchase of some updated literature from the EBSCO firm. Search and promotion of alliances and collaborations with other information units.

Opportunities:

Internet connection National and international mail account Exchange of information and information sources with other information entities belonging to the National Commission of the Projects Front (Center for Technology Transfer of Works for Transport, INEL, DCH, Contingent "Blas Roca ”, PROYEST-Minería, EPROYIV, CEPRONA, IPROYAZ, EIPP, DPPF Habana, EIPH Habana, ENIA, TRANSPROYT, EMPROY-2, ENPA Ciudad Habana, EMPIFAR, EPROB, DEARQ, ICINAZ) Exchange of information and information sources with other institutions that provide more up-to-date information and are related to the activities carried out at the CIIQ (Faculty of Economics of the University of Havana, Information Center of the National Research Institute for Standardization, "José Martí" National Library,National Library of Science and Technology, Information Center of the Ministry of Construction, Consulting House DISAIC, Chamber of Commerce, General Customs of the Republic of Cuba, Information Center of the Ministry of Foreign Trade, Cuban Office of Industrial Property, Center of Information from the Cuban Institute for Research on Sugar Cane Derivatives, Information Center of the Center for Research and Development of Medicines) Updating databases of different specialties (articles, technical-normalizing documents and others) Existence of a Group of Computing at the CIIQ. Existence of a Graphic Design Group at the CIIQ. Support in the training of activities related to the Scientific-Informative Activity and Intellectual Property.Information Center of the Ministry of Construction, DISAIC Consulting House, Chamber of Commerce, General Customs of the Republic of Cuba, Information Center of the Ministry of Foreign Trade, Cuban Office of Industrial Property, Information Center of the Cuban Research Institute of Derivatives of Sugar Cane, Information Center of the Center for Research and Development of Medicines) Updating databases of different specialties (articles, technical-normalizing documents and others) Existence of a Computer Group in the CIIQ. a Graphic Design Group at the CIIQ. Support in the training of activities related to the Scientific-Informative Activity and Intellectual Property.Information Center of the Ministry of Construction, DISAIC Consulting House, Chamber of Commerce, General Customs of the Republic of Cuba, Information Center of the Ministry of Foreign Trade, Cuban Office of Industrial Property, Information Center of the Cuban Research Institute of Derivatives of Sugar Cane, Information Center of the Center for Research and Development of Medicines) Updating databases of different specialties (articles, technical-normalizing documents and others) Existence of a Computer Group in the CIIQ. a Graphic Design Group at the CIIQ. Support in the training of activities related to the Scientific-Informative Activity and Intellectual Property.Information Center of the Ministry of Foreign Trade, Cuban Office of Industrial Property, Information Center of the Cuban Institute for Research on Sugar Cane Derivatives, Information Center of the Center for Research and Development of Medicines) Updating databases of different specialties (articles, technical-normalizing documents and others) Existence of a Computer Group at the CIIQ. Existence of a Graphic Design Group at the CIIQ. Support in the training of activities related to the Scientific-Informative Activity and Property Intellectual.Information Center of the Ministry of Foreign Trade, Cuban Office of Industrial Property, Information Center of the Cuban Institute for Research on Sugar Cane Derivatives, Information Center of the Center for Research and Development of Medicines) Updating databases of different specialties (articles, technical-normalizing documents and others) Existence of a Computer Group at the CIIQ. Existence of a Graphic Design Group at the CIIQ. Support in the training of activities related to the Scientific-Informative Activity and Property Intellectual.Information Center of the Drug Research and Development Center) Updating databases of different specialties (articles, technical-normalizing documents and others) Existence of an Informatics Group at the CIIQ. Existence of a Graphic Design Group at the CIIQ.Support in the training of activities related to the Scientific-Informative Activity and Intellectual Property.Information Center of the Drug Research and Development Center) Updating databases of different specialties (articles, technical-normalizing documents and others) Existence of an Informatics Group at the CIIQ. Existence of a Graphic Design Group at the CIIQ.Support in the training of activities related to the Scientific-Informative Activity and Intellectual Property.

With the identification of the aspects reflected from the application of the SWOT Matrix and the improvement in the tables of weaknesses and threats posed, the possibility of offering other services and products such as:

Services

Reading Room Service: Space designed for consultation and study of documents in the room and analysis and discussion of projects that lead to team meetings, for which it must be sufficiently prepared and equipped. Virtual Library Service: Include the websites selected by the utility to the mission of the Company and the projects that it develops and other virtual services donated by the National ICT Commission of the Project Front are included. Upstream Flow Service: Where brochures are prepared containing Detailed information on Master's thesis, Doctorate, FORUM works and others that are generated at the Center as part of the intellectual activity of its members. Technical Assistance and Consulting Service:Include the provision of consultancies in the Scientific-Informative Activity, both inside and outside the Center. Support Service to the Commission of the Forum of Science and Technology: Given through the analysis of the research work presented and carried out at the CIIQ aimed at appear at the FORUM and alert about those that may be intangible assets, can be commercialized and are important for the economic development of the Center and the Country. Technological Surveillance Service: It is based on the consultation and analysis of the different sources of information from the organization; direct contacts with technicians, scientists and entrepreneurs from other organizations; professional and scientific publications; specialized exhibitions, fairs and congresses; patent documents and online databases;all linked to the chemical-pharmaceutical sector.

products

Electronic bulletins on topics related to specialties; Thematic reports; Bibliographic Databases: Provides the client with the search (author, title, subject, or combinations thereof) for existing documents; Full-text Databases: In addition to providing the Client the search (author, title, subject or combinations of these) of the documents that exist, allow direct access to them. CD with specialized thematic information (can be offered when you have the financial resources available). Have a site Web where the mission, vision, objectives, functions, services and documentary collection is presented.

The activity of information professionals at the CIIQ is closely linked to the information services / products that are generated and provided, which, to the extent that they can be analyzed and interrelated to the services / products offered at the Center They will allow the possibility of measuring the costs / benefits obtained from these as a strength of the scientific-informative activity based on the objectives achieved and the service / product provided. Always bearing in mind:

User satisfaction Needs covered Time saved Value of information Relevance of information.

Conclusions

The information professional at the CIIQ is not only a hoarder, disseminator and custodian of documents, but also an information manager, promoter and component of the production chain of knowledge generation.

The CIIQ's corporate purpose does not include the Scientific-Information Activity as an intangible asset with added value in support of the rest of the services offered by the Center, an aspect that does not allow offering a price portfolio of services / products to users. / external clients.

Having a Web page will contribute to the dissemination of the services / products offered.

Having bibliographic and full-text databases accessible to all users / clients will favor the management of information, knowledge and innovation.

The application of new information and communication technologies are fundamental pillars for the best use of information resources.

The number of members that make up the Scientific-Technical Information Group is insufficient to objectively tackle the new challenges of being in an entity that acts as a Research Center and Project Company, which is part of the structure of the Chemical Business Group- QUIMEFA Pharmacist.

recommendations

That the possibility that the Scientific-Informative Activity be contemplated in the corporate purpose of the Center and have a relationship of direct subordination to the Director General, be analyzed and valued by the CIIQ Management, therefore it would be necessary to draw up strategic guidelines that lead to the application of subordination and appropriate location of the ICT Group.

That databases be designed and created that are conceived from all the existing sources of information that are acquired through other institutions, e-mail, the Internet, and those generated at the CIIQ.

That the mechanisms be created so that these databases are available to all the technicians and professionals of the Center (qualified Intranet).

That the possibility of increasing the number of members that make up the Scientific-Technical Information Group be valued, fundamentally with at least one translator and two more university graduates in Library and Information Science.

Bibliography Cited

1-Rodríguez Acosta, Carmen. R&D Project Management to obtain a new ecological fertilizer / Carmen Rodríguez Acosta; Tutor Dr. Nidia Sánchez Puigbert, 2005. - 125p.

Thesis in option to the academic title of Master in Management of Science and Innovation

2-CIIQ. Quality Manual, 2005

3-Ministry of Economy and Planning. Opinion of Resolution No. 2531/2005

4-Martínez García, Laymi and Ida C. Benítez Marrero. The Scientific Informative Activity and its relationship with the Intellectual Property activity: Research Centers and Project Companies.

In: CD of the 4th. Congress of Scientific and Technical Information on Construction CICONS 2007 (ISBN 978-959-247-050-7)

In: http://www.monografias.com/trabajos52/ciencia-informativa/ciencia-informativa.shtml

In:

6-Caballero Valdés, Odalys and Perón González, Sandra. The modern librarian and information professional. Ethics, roles and profiles. - Information Sciences. - 29 (1): 3-13; sea. 1998

In:

7-CITMA.

8-Rojas, José Luis.. -.

Annexed