You are playing the role of Manager of a project in your organization, do you consider that it is a management simply focused on the technique and methodology to carry it out? This will ensure the proposed achievement for it? Have you identified the importance of the integral concept of the service for your client?
When we talk about providing services, we often think that we are simply being hired by people who perform technical management, with particular knowledge that fulfills certain tasks to ensure a specific deliverable; but that is simply not enough!
Customers increasingly demand that their needs be deeply known by the companies they hire, in order to ensure their goals and are willing to pay for it; For this reason it is vital to consider some key aspects:
What is my client looking for with my service?
Who do I interact with?
What benefits does my client expect from the service?
What vital aspects of your strategic management does your project support?
In today's reality, clients require project management to focus on defining proactive actions with deep analysis of the impact that their development has on the Company's management. It is very important to consider that an excellent service is to think like the client, in order to propose actions and alternatives that allow generating the desired achievements and goals.
In response to these questions, project management must be fully aligned with the business strategy, offering the client concrete alternatives, monitoring and timely information on the management of each of those involved in project decisions, management and actions..
It is essential to be effective with the cost objectives of the projects, if today you make your client win in the future you will continue to win together with him. Likewise, the strategic management of projects must be based on a service that makes it easier for the company to obtain competitive advantages with value propositions that benefit it.
"The investments and efforts that are made will only be profitable (economically and socially), no matter the amount of money invested, if customers perceive and are aware of the quality of the service." Terrel J. Harris - Chicago Consulting.
A service-focused management determines the service provider as a vital strategic ally for the business, due to the relevance that this can have in management. Do not think about simply charging and invoicing working hours, take your management beyond your technical role; Make your client feel that you are working for your business focused on their clients, anticipate problems, communicate them immediately and build action plans together with your client. It is required to build customer loyalty through superior quality standards, so that your client feels that you are a vital part of their management; clearly determine the risks that the company has in its projects and the impact that they may have on your client's business,Don't think exclusively about the risks to your job as a Project Manager.
All the people involved must identify that their management is open, dynamic and flexible, based on the needs of the business, not on what frames their project plan, adequately determine the actions that are appropriate to make adjustments to their project route and Agree it directly with your client, always focused on their benefit.
Fundamentally, the high quality of the service is determined by a factor that is rarely highlighted, the projects are carried out by people and in the way they get emotionally involved based on their service management as a Manager, the results will be the same, we require each More and more to live and internalize the human aspects as a preponderant element in the success of the projects.
"The more we come in contact with HIGH technology, the more we need a HIGH level of Human touch." John Naisbitt.
Definitively the key is to know your client very well and that you will get the business with your work, always take your management beyond your technical knowledge, focus on the quality that your client needs, on elements that generate competitive benefits for your client, a high productivity of your management and ensure that your client's strategies are supported by your Service.
What you harvest today as a Project Manager, will grow and strengthen your own business tomorrow; When your client identifies and internalizes that her work has a lot of value for her, she will surely want to travel more paths together with you !!.
