Emotional intelligence in organizational behavior

Through self-knowledge of personality and behavior, it can be identified which abilities and skills we can highlight in interpersonal relationships and beyond in organizational behavior. We can consciously cultivate those communication skills that require our best effort by incorporating them as part of our behavior. However, it requires discipline and behavior training. Assertiveness as a cornerstone, directing our verbal and non-verbal communication. It is possible to interact with structured thinking and achieve effective and clean communication. This will allow us to enjoy a healthy life within the company and in all the interpersonal relationships that we develop.

Definitions

Emotional Intelligence: Emotional intelligence is a set of skills, attitudes, abilities and competences that determine the behavior of an individual, their reactions, mental states, etc., and that can be defined, as the ability to recognize our own feelings and those of others, to motivate ourselves and to manage relationships properly.

Assertiveness: It is the ability to express your feelings, ideas and opinions, freely, clearly and simply, communicating them at the right time and to the right person. It is having the ability to function effectively in a normalized social and work environment. It is respecting yourself, respecting others. Be direct, honest and appropriate. Maintain emotional balance. Know how to say and know how to listen. Be very positive and use both non-verbal and verbal language correctly.

Background

Edward Thorndike (1920) defined emotional intelligence as “the ability to understand and direct men and women, and act wisely in human relationships.” Howard Gardner (1983) Theory of multiple intelligences, which states that people have 7 types of intelligence that relate us to the world. Goleman (1995) Writer of the Bestseller "Emotional intelligence" awakening interest in the study of it to thousands of people.

Scope: Emotional intelligence as a success factor in organizational behavior.

Emotional intelligence promoting healthy relationships in the company

Any situation can trigger positive, neutral or negative events, which will depend on managing the combination of the elements of communication, assertiveness, empathy and respect. It is not common to find people with true communication skills, this requires training the body and mind.

The leader through emotional intelligence can achieve high levels of understanding and performance in his team, combining different strategies. Under a framework of respect and providing clear information to people, it is possible to establish very clean channels of communication.

Organizational behavior takes advantage of this tool so that leaders can appear more skillful, spontaneous and effective. Emotional intelligence leads to changes in the form and structure of thought, it is an aptitude that allows us to go to the bottom of things, understanding situations and feelings to handle them and turn them into high-impact motivational factors.

The possibilities of personal development that emotional intelligence gives us allows us to raise awareness and understand the behavior and feelings of others, tolerating pressure, overcoming frustrations and accentuating our ability to work as a team through the adoption of empathy and sociability skills.

Managing the expectations of our environment with rationality and profit is possible, turning the characteristics of our work team into factors of success as well. All this through the use of emotional intelligence as a tool for understanding and communication, a key and assertive element for daily life and in the company.

Conclusions

Assertiveness is required, for self-knowledge of one's own behavior and that of third parties, it is a skill that can be formed with discipline and rigor that will allow to achieve a management of emotions and situations. Empathy as the foundation of communication is the shortest way to successfully reach it, generating inclusive teams. Respect as a fundamental basis in society and as an individual value must prevail whenever we manage our emotions so that we can only obtain positive results and personal growth of ourselves and others.