Emotional intelligence in the effectiveness of financial decisions

The research entitled: "EMOTIONAL INTELLIGENCE IN THE EFFECTIVENESS OF FINANCIAL DECISIONS OF THE ARMED FORCES INTENDENCY SERVICE", aims to identify emotional skills that can be used to facilitate effective financial decision making; which will contribute to the optimization of the Administration Service of the Armed Forces.

emotional-intelligence-on-the-effectiveness-of-financial-decisions

This research is important because it has determined the direct relationship between emotional intelligence and the effectiveness of financial decisions, which will ultimately lead to the optimization of the integral management of the Armed Forces Administration Service.

For the development of this work, the scientific process and procedures established by famous authors have been applied; as well as the methodology, techniques and instruments established in the rules of the Graduate School of our National University Federico Villarreal.

In order to solve the problem and the contrast of the objectives and hypotheses raised, the work has been developed in the following chapters:

In PART I: METHODOLOGICAL AND THEORETICAL APPROACH , Chapter I and Chapter II are presented. The Chapter I is referred to the approach methodological the same which forms the basis of the research work: Delimitation of Research Approach of the problem, objectives, assumptions, methodology and rationale and importance of research, the Chapter II contains the approach Theorist research : Background related to research and the conceptual framework of variables and indicators In PART II: RESULTS OF THE RESEARCH , Chapter III, IV, V and VI are presented.The Chapter III , is concerning the presentation, analysis and interpretation of the interview. The Chapter IV contains the presentation, analysis and interpretation of the survey. The Chapter V contains the testing and verification of hypotheses, as a way to get to determine the conclusions and recommendations of the research. The Chapter VI , containing the conclusions and recommendations of the research Finally the bibliography and annexes is presented in the research.

The author.

PART I:

METHODOLOGICAL AND THEORETICAL APPROACH TO THE INVESTIGATION

CHAPTER I:

METHODOLOGICAL APPROACH

A first and most important point in an investigation is to define the space, time, human capital and the identification of the main concepts that you will understand.

1.1. DELIMITATION OF THE INVESTIGATION

SPACE DELIMITATION

This investigation has included the Administration Service of the Armed Forces, specifically the Administration Service of the Peruvian Air Force.

TEMPORARY DELIMITATION

This research is a current investigation, since the issue of emotional intelligence and its institutional application is a new issue for our country.

SOCIAL DELIMITATION

This research covered male and female staff from

Officers, Technicians, Sub-Officers, Troop Personnel and

Civil Personnel working in the Intendancy Service of the Peruvian Air Force.

(3) CONCEPTUAL DELIMITATION

It is based on the variables, indicators and elements:

VARIABLES OF THE INVESTIGATION:

(1) INDEPENDENT VARIABLE:

EMOTIONAL INTELLIGENCE

INDICATORS:

X.1. EMOTIONAL APTITUDES

X.2. ORGANIZATIONAL CHANGE

(2) DEPENDENT VARIABLE:

EFFECTIVENESS OF FINANCIAL DECISIONS

INDICATORS:

Y.1. FINANCIAL DECISIONS

Y.2. EFFECTIVENESS OF DECISIONS

(3) INTERVINENT VARIABLE:

INTENDENCY SERVICE OF THE ARMED FORCES

INDICATORS:

1. SERVICE MANAGEMENT

2. OPTIMIZATION OF THE SERVICE

1.2. PROBLEM STATEMENT

In the institutions, due to different situations: economic, labor, social, religious and others, an institutional climate is being experienced that does not favor adequate decision-making by those responsible.

It has been determined that those responsible for institutional activities do not exploit the ability to feel, understand, control and modify emotional states of themselves or their dependents and in the same vein they dedicate themselves to stifling the emotions of their subordinates rather than directing and balance these emotions to get the most out of them in institutional decision-making.

Emotional aptitudes, referring to self-knowledge, self-regulation, motivation, empathy and social skills considered by Goleman (1995) are not being taken into account to contribute to the development of institutional processes and procedures; therefore, favorable financial and social results are not obtained.

Institutions have been showing a lack of management of emotional intelligence that emphasizes the emotional or rational in interpersonal relationships and in group work, which negatively affects decision-making, among the most important, financial, which serves to obtain the financing that is needed to have the investments and develop the institutional activities.

In the institutions it has been noted that each one does not positively influence the state of mind of the others, which does not allow emotions to be a hyper-efficient communication method and therefore does not skillfully take advantage of emotional contagion, it is not sought that each one is part of the emotional team of the other or others and as a consequence of this, the good of each and especially the good of the institutions is not favored at all.

Institutions are not adequately nourishing the emotional intelligence of their workers, who know through their emotional radar how others act and react and fine-tune their own response to promote interaction, not always in the best direction, due to the lack of the respective patronage of the responsible.

The lack of empathy (perceiving what others feel) does not allow emotional tuning and therefore does not open the way to contagion of moods, which hinders efficient and effective work development in the institutions of our millennium.

The vision that workers have of their bosses; it is that they order, command, decide, say what to do, impose criteria, distribute work, control and supervise tasks; but they never consult, much less interpret the emotions of their dependents and therefore all this does not contribute to a good institutional climate and therefore to the optimization of management.

Currently the heads of our institutions do not have the time and adequate guidance to go to books and sources of information on management matters to organize and develop their efforts in the most efficient way; which causes lack of effectiveness, quality, rationality, selectivity and strategic thinking to achieve the desired results and as a consequence of this, those who are in the internal environment and even the environment lose.

In the internal environment are all the resources, human, financial and material that are not used efficiently, effectively and economically.

In the environment, there are the providers of goods and services, the users of the services towards whom all institutional policies, strategies and tactics must be oriented.

GENERAL PROBLEM:

HOW TO USE EMOTIONAL INTELLIGENCE IN THE EFFECTIVENESS OF FINANCIAL DECISIONS; SO THAT THE INTENDENCY SERVICE OF THE ARMED FORCES OPTIMIZES ITS MANAGEMENT?

SPECIFIC PROBLEMS:

HOW CAN EMOTIONAL SKILLS FACILITATE FINANCIAL DECISION-MAKING, SO THAT THE MANAGEMENT OF THE ARMED FORCES INTENDENCY SERVICE IS EFFICIENTLY PLANNED, ORGANIZED, DIRECTED, COORDINATED AND CONTROLLED BY ORIGANIZED BY ORIGINALIZATION? WILL THE APPLICATION OF EMOTIONAL INTELLIGENCE FACILITATE THE EFFECTIVENESS OF FINANCIAL DECISIONS, CONTRIBUTING IN SUCH A WAY, TO THE OPTIMIZATION OF THE MANAGEMENT OF THE ARMED FORCES INTENDENCY SERVICE?

1.3. OBJECTIVES

MAIN OBJECTIVE:

IDENTIFY THE EMOTIONAL SKILLS THAT CAN BE USED TO FACILITATE THE EFFECTIVE MAKING OF FINANCIAL DECISIONS; WHAT WILL CONTRIBUTE TO THE OPTIMIZATION OF THE INTENDENCY SERVICE OF THE ARMED FORCES.

SPECIFIC OBJECTIVES:

ESTABLISH A SYNERGY BETWEEN PERSONAL AND SOCIAL SKILLS, THAT ALLOWS THE MAKING OF FINANCIAL DECISIONS SO THAT THE INTENDENCY SERVICE OF THE ARMED FORCES COMPLIES WITH THE ESTABLISHED STRATEGIC PLANNING.

DEVELOP EMOTIONAL INTELLIGENCE IN EVERYTHING; FACILITATING A CLIMATE OF CONFIDENCE AND OPENness, RAISING THE LEVEL OF CONSCIOUSNESS AND SELF-KNOWLEDGE; WHAT WILL CONTRIBUTE TO THE OPTIMIZATION OF THE INTENDENCY SERVICE OF THE ARMED FORCES.

1.4. HYPOTHESIS

MAIN HYPOTHESIS:

EMOTIONAL INTELLIGENCE WILL ALLOW TO DIRECT AND BALANCE

THE EMOTIONS OF THE STAFF IN THE EFFECTIVE TAKING OF THE

FINANCIAL DECISIONS; CONTRIBUTING TO THE OPTIMIZATION OF THE MANAGEMENT OF THE INTENDENCY SERVICE OF THE ARMED FORCES.

SECONDARY HYPOTHESES:

THE EMOTIONAL APTITUDES, FACILITATE THE MASTER OF YOURSELF AND THE MANAGEMENT OF RELATIONSHIPS; WHICH WILL ALLOW THE MOST APPROPRIATE FINANCIAL DECISIONS TO BE MADE IN SUCH A WAY THAT THE MANAGEMENT OF THE ARMED FORCES INTENDENCY SERVICE MEETS ITS GOALS, OBJECTIVES AND INSTITUTIONAL MISSION., THEY BEHAVE AND WORK AT WORK; WHICH WILL FACILITATE THE EFFECTIVENESS OF FINANCIAL DECISIONS, CONTRIBUTING IN THIS WAY TO THE OPTIMIZATION OF THE INTENDENCY SERVICE OF THE ARMED FORCES.

1.5. JUSTIFICATION AND IMPORTANCE

1.5.1. JUSTIFICATION

Emotions determine the level of performance of which we are capable, in a state of balance or emotional imbalance, as well as determine what type of relationship we maintain with our subordinates (leadership), with our superiors (adaptability) or with our peers (teamwork). Emotions determine how we respond, communicate, behave and function at work and / or at the company; Therefore, these emotions, which together constitute emotional intelligence, must be taken into account in our personal and social daily lives, but especially in companies to obtain the maximum benefit from bosses and subordinates in activities and operational decisions.

Today, for today, companies, institutions and agencies cannot afford to keep people with very high levels of knowledge and skills but who do not have the gift of knowing how to communicate with other individuals and also who lack leadership or ability to generate a harmonious environment, especially with your co-workers. The current demand is the opposite and this is achieved with the exploitation of emotional intelligence in the business field, in order to obtain efficiency in financial, administrative, labor, operational decisions, etc.

It is necessary to exploit to the maximum those capacities that allow us to have better relationships with people around us as well as with ourselves. By developing these skills, we will also be in a position to be true leaders, since the treatment that we will give to our subordinates will be totally cordial, demanding a lot but not disrespecting. All these elements are constituted in the emotional intelligence that is necessary to be applied in the institutional dependencies so that it contributes in the effectiveness of the decisions, among others, financial ones and with that ends up optimizing the management as a whole.

In companies, institutions and agencies, obtaining or managing good emotional intelligence is not an easy task, but if there is a firm intention to adapt it, this will result in extraordinary personal and organizational benefits. The task is then, to look in each one of us for that leader who is hidden and those abilities that we must exploit to the maximum to benefit, especially, the dependency where we render our services; which will facilitate the optimization of your management

1.3.2. IMPORTANCE

This work is important because it contributes to discovering the capacities that allow us to have excellent communication with other people and to properly manage our emotions, which are fundamental characteristics within emotional intelligence, especially if we consider that we live in a world of interrelationships, especially in business activity.

It is useless to have a lot of knowledge if we are not able to develop and manage our emotions as well as possible. When a company conducts a selection process to find new employees, it is no longer determined that the most important thing is how many titles the person has, but that their psychological profile allows them to get along with their colleagues at the workplace and if their communication skills, allows you to have optimal contact with the organization.

Also, this work is important because it allows us to identify that acting intelligently and handling emotions very well are factors highly valued by those companies, institutions and agencies that seek the best individuals, especially for managing financial decisions.

1.6. METHODOLOGY

TYPE OF INVESTIGATION:

This research is of the basic or pure type, since all aspects are theorized, although its scope will be practical to the extent that they are applied by the Intendancy Service of the Peruvian Air Force and the other institutions of the Armed Forces.

INVESTIGATION LEVEL

The research is of the descriptive-explanatory level, since the incidence of emotional intelligence in the financial decision-making of the Administration Service of the Armed Forces is analyzed.

INVESTIGATION METHODS:

The following methods have been used in this research:

Descriptive.- Inasmuch as the emotional aptitudes of the personnel and their impact on the effectiveness of the financial decisions of the Armed Forces Administration Service are described or analyzed.

Inductive.- It has been used to infer the information obtained on the incidence of emotional intelligence in the financial decisions of the Administration Service of the Peruvian Air Force (sample), in the rest of the Armed Forces (population).

DESIGN OF THE INVESTIGATION

In this research work, in the first place the specific objectives have been contrasted, which has made it possible to consolidate the general objective of the research.

The specific objectives contrasted have been the basis for issuing the partial conclusions of the investigation.

The partial conclusions have been the basis for issuing the general conclusion of the work.

Finally, an interrelation has been established between the general objective and the general conclusion in order to contrast the general hypothesis of the research.

RESEARCH POPULATION:

The research population has included the male and female personnel of Officers, Technicians, Sub-officers, Troop Personnel and Civilian Personnel of the Administration Services of the Institutions belonging to the Armed Forces.

SAMPLE OF THE INVESTIGATION:

The sample was made up of the Intendancy Service of the Peruvian Air Force, according to the following:

COMPOSITION OF THE INVESTIGATION SAMPLE

DEPENDENCES OF QUARTERMASTER CORPS	Personal of Bosses (Interview)	Military and civilian personnel (Survey)	TOTAL
DIRECTION	two	0	two
PLANNING BODIES	one	5	6
CONTROL ORGANS	one	5	6
SUPPORT ORGANS	3	twenty	2. 3
EXECUTION BODIES	3	30	33
TOTAL	10	60	70

DATA COLLECTION TECHNIQUES:

The techniques that have been used in the investigation are the following:

Interviews.- This technique was applied to the personnel of Officers who occupy the direction and headquarters of the Intendance Service of the Peruvian Air Force, in order to obtain information on all aspects related to the investigation

This technique allowed the two-way-oral communication of the personnel responsible for the decisions of this military unit.

It surveys.- was applied to male and female staff officers, technicians, noncommissioned officers, enlisted personnel and civilian personnel working in the bodies of Planning, Control, Support and Implementation Service Administration of the Units and Dependencies Peruvian Air Force, in order to obtain information on aspects related to the investigation.

This technique allowed to know the opinions, attitudes, aptitudes, beliefs, expectations, facts and motivations of the personnel.

Documentary analysis.- This technique was applied to analyze institutional norms (Ordinances, Manual of Organization and Functions, directives and others), bibliographic information (books, texts, theses, professional experience works, monographs, etc); as well as other aspects related to the investigation.

DATA COLLECTION INSTRUMENTS:

The instruments that have been used in the research are related to the aforementioned techniques, as follows:

TECHNIQUES AND INSTRUMENTS USED IN THE INVESTIGATION