1-During the night and on weekends, plan, plan.
We must start the morning and know what I am going to do today, tomorrow, the day after and next week. In my spare time, at night or on weekends, I have to plan my homework and schedule visits, meetings, etc. Etc., Everything in which I am going to invest my time.
The tasks that arise on a day-to-day basis are also interspersed with what has already been planned and I will strictly comply with the established order.
Plan, plan, and keep planning is the foundation of success.
2-Never say no, or consider a customer lost.
Currently, losing a customer is so serious that we could classify it as a crime (commercially speaking). No customer is dead or lost, commercially speaking, as long as I can talk to him or until he is literally DEAD.
When a sale is not achieved, or when it becomes difficult, it is necessary to negotiate with the client and we must not adopt a negative position. Find a way for the two parties to reach an agreement. Winning a sale is great and comforting, but a dead sale that comes back to life is HOST.
3-Make the customer feel good about you, not just about your product or company.
The customer is first a customer of the seller, and then and by virtue of the expectations regarding the arguments presented by the seller, by the company, being a customer of the company.
He trusts us, let's not let him down. You will know our company based on what we transmit to you. Talk to him with joy, advise him according to his convenience. Today he trusts you. For this product or service, tomorrow you will also trust us. Always put yourself in the customer's shoes.
4- Satisfy the needs of the client, although for this you must fight your own bureaucracy.
If you don't fight. For your client, who will do it. It's very easy to say no. You must do it and if not you could. solve the problem for him, put him in contact with whoever can do it, make the way easier for him.
5- Give the customer services for which you will not receive any payment.
If it is our job. Forget the phrase “this is not my job” or “I am not paid for it”. Everything that relates to your client IS YOUR JOB.
Fight against the bureaucracy of your company. If you don't fight for your client
Who will do it?
Also, if you can't fix the problem, your customer will like that you tried.
6- Know the competitor's product better than herself.
Knowing the services that our competition provides will allow us to better argue our services. Never speak ill of her or criticize her, she is not professional, but take advantage of the weaknesses of her services to highlight our virtues. Our client will see the difference for himself. Besides being very valuable information for our superiors.
7- Arrive early for appointments.
Keeping a customer waiting is not a good idea. What do I tell them. The client interprets this delay as not being important to us. Do not show up for the appointment without a call. And what do I do if I can't help it? You must first give yourself a sharp slap on the wrist for not planning your interviews properly.
But there is also another reason: arriving five minutes before the meeting will allow you to concentrate on it, contrast data and think about the needs that this client may have regarding our service.
8- Dress and groom so that you appear to have a superior product look.
We often hear it said that The Habit Does Not Make The Monk.
And it is true, but we must understand that the monk does not put on a habit to be a monk but to convey an image of humility, austerity, trust, etc. We want to convey seriousness, confidence, professionalism to our task and for this we must dress appropriately.
9- When it's time to go home, make one more call.
Being successful, whatever the task, requires dedication and effort. In other words, we must kill ourselves while working. " The big ones "are generally the first to arrive and the last to leave."
So give yourself this simple rule.
Before going home, make one more call. It is a way of doing something more every day to improve ourselves without forgetting that this call can become the call of the day.
10- if in the morning you. He stays in the shower too long because he doesn't feel like going to work ………..
Find another job.
Long periods in the shower are an unmistakable sign that inertia has taken hold of you, and that she is the enemy of excellence.
A body at rest tends to remain at rest.
Routine is a bad advisor in any task, but in the sale it acquires catastrophic dimensions, that is, we must be creative, self-sufficient, positive, etc. Etc.
We must have the batteries charged every day in a way that allows us to perform our function effectively but also transmit that positive energy to our customers.
There is no reason why I have to work on something that I don't like. NONE.
But don't feel guilty, you may have a leader who doesn't do what it takes to make your job enjoyable, successful, and rewarding.
"YOU CAN".
