“One can buy the employee's time, one can buy his material presence in a certain place; You can even buy a certain number of muscle movements per hour. But his enthusiasm cannot be bought, his loyalty cannot be bought, the devotion of his heart cannot be bought. These things must be earned. " Fortune-: Clarence Francis (1)
Very few companies realize that their greatest advantage in the competitive business world is their staff, when they are adequately trained, highly motivated and committed to achieving the mission and vision.
In the first place I consider motivation, because through it the commitment of the workers will be achieved, it comes from the word motive, which is what drives us towards an action, cause or reason to achieve something. Motivation is formed by factors capable of ensuring that our attitude is directed and maintained towards the achievement of an objective, in our case the achievement of the institutional vision.
The vast majority of managers do not want to realize that the success of the company, and even its management, not only depends on its capacity, but also on the capabilities of all its workers; What's more, many of them forget that workers are also human beings like them, with needs, problems and also desires for personal, academic and work improvement; they forgot that "in the depths of the human personality there is the need to be appreciated" (2). A very important motivation is to try to satisfy the unsatisfied needs, first of all the physical ones, after them the psychological needs come with greater force: to be understood, appreciated, valued and in some people the need to transcend.
An adequate salary is not enough to motivate staff, there are also other factors, one very important to achieve identification and commitment with the company is to make them feel that they are responsible for the successes and triumphs achieved, not only responsible for failures; For workers, recognition for a good performance goes beyond the economic, they feel as personal success to be able to contribute to an achievement and have the satisfaction of having done it, The company cannot go against human nature that needs several of the Stimuli indicated to feel motivated thereby achieving your commitment to achieve a vision.
It is very important to let them know that the bosses understand them, that the owner or manager knows their name, their functions, their role in the company, even their personal life; that is, to make them notice that they are important within the organization to walk in parallel towards the established vision: it is important to promote the coincidence between the personal vision and that of the company.
Let's not forget that the emotional salary and the example is extremely important to motivate the group. In institutions where there may be many rules or regulations, but few good examples, motivation and commitment will be very difficult to achieve.
Commitment: 1. m. Obligation incurred (4)
When workers commit to achieving the vision: it is also motivating and necessary for the organization to give them a certain degree of freedom to make decisions in their areas; that is to say, empowerment, which will reinforce the participation and commitment of the worker and why not say their loyalty to it.
Meetings should be encouraged where the Mission is explained, which will lead to the achievement of the Vision once both are understood, it is important that the opinion of the employees is taken into account, when you want to impose something on the workers it is counterproductive and negative: It should be invited to the personnel committed to the process, to the dialogue, to propose ideas, expose them and participate in their development. We are talking about elements of belonging in the work environment, and if we do not do that we do not generate loyalty, we only achieve demotivation and rejection. Few are those who realize that facing disagreements, dilemmas and why not, conflicts, we can realize that collectively we are smarter and better than individually, accepting disagreement as a stimulus many times quality and innovation is achieved.We must also bear in mind that excess restrictions stifles innovation and creativity. If we have motivated, committed, trained staff and if, for example, the statement of the institution's vision has as part of it: “for the provision of innovative and quality financial services”, we can have a high degree of assurance that the staff will be thinking about how to innovate the products offered or give them higher quality; or the creation of other innovative and quality products.You can have a high degree of assurance that the staff will be thinking about how to innovate the products that are offered or give them higher quality; or the creation of other innovative and quality products.You can have a high degree of assurance that the staff will be thinking about how to innovate the products that are offered or give them higher quality; or the creation of other innovative and quality products.
Managers must realize that in a certain way they have a leadership role and as such they must try to satisfy as much as possible certain needs of their workers (physical needs, safety and / or stability, improvement, training, appreciation for their achievements, etc.) This is what is done in smart companies, those that take into account that what distinguishes them from their competitors and gives them a competitive advantage is the quality of their staff.
The case of companies that have been able to train executives and star workers, committed and loyal, is interesting; They have been able to give them an appropriate climate for the performance of their work and have managed to retain them even by paying 25 to 30% less than what competing companies paid workers and / or executives at that level. (3)
Managers must understand that the company is responsible for 50 percent of the success or failure of its workers, therefore they must offer opportunities, promote a learning environment, provide resources and technology tools to train highly qualified workers. Having achieved this, they will have considerably increased the value of the organization; Well, an added value that is highly appreciated today was added, which is a true strength: the value of having motivated, committed, trained and loyal workers. The body is a beautiful metaphor for the work team or the achievement of a mission and vision. All parties work together. Based on a common goal: Life (5)
Motivation generates commitment and the commitment on the part of collaborators and / or workers will generate the synergy that allows us to achieve the vision, generating as a consequence: innovation and creativity.
Notes:
- Fortune-: Clarence Francis. The Leadership Paradox-: James C. HunterHarvard Business Review. “The high risk of hiring stars” (Boris Groysberg, Ashísh Nanda and Mitin Noria. Dictionary of the Royal Academy of the Spanish language. The magic of leadership –Alfredo Sterling M.
