In the short term, quality captures customers, and in the long term, it conserves them, generating a loyalty bond with the brand. Organizations that have a quality management system are more likely to gain customer loyalty, so a technological tool designed to improve this system is of vital importance to companies.
Having software that facilitates the implementation of a quality management system according to the requirements of the international standard ISO 9001: 2008, or that is a tool for its development and improvement, is undoubtedly an excellent response to the growing demand for markets, and a demonstration of a thorough understanding of the role quality plays in total customer satisfaction.
Both those companies that wish to implement the requirements established by the international standard ISO 9001: 2008, as well as those that have already done so and are now looking for a tool that will facilitate their activities for the development and improvement of their QMS, should find clear benefits in the use of a computer solution.
Among these benefits, we can mention:
To the company
- Promote and verify the continuous improvement of the SGCGuarantee the adequate use and safeguard of sensitive information for the company, such as the "know how" developed through the best work practices, allowing the permanence of knowledge in the company. Significantly reducing paper costs, printing, physical resources and staff time. Promote the participation of staff in the processes related to the quality management system.
For the quality management area
- Spend more time on QMS improvement activities Gain quantitative and qualitative knowledge of QMS use and performance.
For general users
- Access the QMS information in an easy and safe way to integrate it into the daily tasks. Participate in the improvement of the QMS in a simple way.
The general orientation of the aforementioned benefits consists of achieving increases in productivity, decreasing costs, improving the quality of operations and, above all, increasing the degree of customer satisfaction.
A technological tool provides solutions to these challenges, through the agile control and distribution of information and simple and efficient quality management, within an environment of collaboration and continuous improvement.
Our consulting firm has prepared a report specially designed to collaborate with companies in the selection of the software that best suits their needs, and makes it freely available on its website www.calidad-gestion.com.ar.
Indefiniteness in the daily processes of an organization should be a thing of the past, since organizations currently have the appropriate technology to automate the controls required at all stages of the management, planning, implementation, monitoring, measurement and improvement processes and fully comply with the existing international norms, independently of the size and sector of action of the company.
