Summary
The department of Flats has as its most important mission, customer satisfaction, ensuring an impeccable image of the hotel and guaranteeing the cleanliness, service and state of maintenance of the accommodation areas and noble areas. To achieve such purposes, it is necessary to comply with good environmental practices. It is significant for entrepreneurs to generate income and reduce expenses. Good practices require a staff committed to the environment. The fundamental intention of this writing is to provide material on good environmental practices that can be used by workers in the tourism sector.
Summary
The department of Floors has as more important mission, the satisfaction of the client, assuring an impeccable image the hotel and guaranteeing the cleaning, service and noble state of maintenance of the lodging areas and zones. That's why, it's necessary to compliment good environmental practices. It's important for the businessmen to generate income and to reduce expenses. The good practices require of a personnel compromised with the environment. The fundamental intensity of this work consists in offering a material of the good environmental practices that It could be used by tourism workers.
Introduction
The true purpose of hotels or tourist accommodation as a service company is to dedicate themselves mainly to offering stays for rest and rest, taking into account various conditions, the entity's strategy, the demands of the environment and market prices. What best represents this purpose is hospitality and comfort, that is, the quality and attitude of welcoming visitors, while guaranteeing their well-being.
The department of Flats has as its most important mission, customer satisfaction, ensuring an impeccable image of the hotel and guaranteeing the cleanliness, service and state of maintenance of accommodation areas and noble areas. The client must be trusted again on each trip, offering them levels of comfort and well-being. For this department it is vitally important to achieve levels of excellence that meet and exceed customer expectations. This department works in the shade so that the client feels the sensation of placidity, order and security.
To achieve such purposes, it is necessary to comply with good environmental practices. It is significant for entrepreneurs to generate income and reduce expenses. Good practices require a staff committed to the environment. These good practices generate direct economic benefits, although they sometimes require an initial investment outlay.
The fundamental intention of this writing is to provide material on Good Environmental Practices that can be used by housekeepers and workers of the Department of flats.
Development
The phrase "quality in service" has a lot of meaning in modern hotels, which strive to provide guests with the greatest comfort in a pleasant and clean environment, because they know that the neatness they reflect will motivate them to return. In this sense, the good hotelier, aware of the importance and importance of cleaning his property, not only looks for products that help the Housekeeper in the difficult mission of keeping each of the areas that make up the hotel impeccable, but solve their needs in an integral way, that is why, in the market there are several distributors whose priority is to satisfy in a complete and efficient way the requirements of cleaning and cleaning products of large hotels.
The text of Hotel Management, 2007 refers on the topic that… the work of sanitation, conditioning and beautification of rooms and common and outdoor areas, have not escaped the concern of cleaning professionals who have dedicated an entire industry dedicated to facilitate the working conditions of the personnel in charge of these tasks, increase the performance of the working day and increase the quality results in the finished service…
Good practices in the flooring department
In cleaning tasks, use the necessary doses of water. It is about trying not to spend a scarce resource, such as water, in processes such as cleaning, in which large quantities are consumed. It is also recommended to use cold water whenever possible.
Notify maintenance in the event that the facilities do not function properly. The malfunctioning of certain devices can lead to negative environmental effects, increased water consumption, spills of polluting products, increased electricity consumption or others that can be avoided if the personnel promptly communicate to those responsible any incident that occurs for a quick repair.
Avoid those more aggressive products, and opt for soaps with a neutral pH, biodegradable or low phosphate content. Avoid sprays. Cleaning products contain components that can be very aggressive with the environment, therefore special care must be taken in their use, and those containing components with an impact on the highest medium should be avoided. We will avoid products that contain sulfates, phosphates or strong bleaches. There are biodegradable products on the market that respect the environment and manual diffusers that make it possible to stop using aerosols, which are difficult to recycle.
Use the appropriate doses of cleaning products. A greater quantity of product does not improve the result, instead, it increases the polluting load of the water.
Follow the programs of the washing machines, start them only at full load and with cold water, whenever possible. Loading a washing machine in half means consuming twice the energy required. We will use hot water only when necessary, as an energy saving measure. A temperature of 60 ° C is enough for the clothes to come out clean. As a complementary saving measure, we will try whenever possible to dry clothes outdoors.
Do not throw residues of polluting products down the drain. The waste must be managed correctly, delivering it to the governor or following the procedures established for its correct management.
Check that there is environmental information material for clients in the room. When the hotel has communication materials for clients staying at the hotel, the floor staff will be in charge of verifying that this documentation is actually in the assigned place and, if not, it will replace it or inform the person responsible.
Place bins in strategic places such as beaches and trails owned by the hotel. By facilitating the task for our guests, we will obtain better results.
Place garbage separation containers in rooms and kitchens. To carry out a separation policy, it is essential to have points where the garbage is deposited in a classified way.
Have a clean and safe place to deposit the garbage, properly classified. Almost as important as separating the garbage is keeping it in a safe place, which is a practical and hygienic measure.
The waste separated by the client must be thrown in the corresponding bag inside the car. As long as the corresponding equipment is available (cleaning trolleys with a separate bag compartment), the floor staff will follow the recycling procedure for the products that clients leave in the room.
Store toxic products in safe places, following the safety sheets for their correct use. In this way, we will avoid possible spills that could end up contaminating the environment or poisoning the hotel staff or clients.
The purchase of concentrated products. This practice allows the significant reduction of disposable containers and a lower consumption of water in its production. In addition, concentrated products naturally require much less space to be stored. The use of concentrated products in the hotel is increasing every day, as it is practical and helps the distribution of products. It also has the advantage of being cheap.
It is also significant to point out the role that educational propaganda plays. In this sense, the department management develops a group of education and training activities. Example of the aforementioned we have the fulfillment of corrective actions by the supervisors and the governor, the murals of the area, the newsletters, taking advantage of the good benefits of ICT, s.
The use of protection means: Gloves, naso buco and others allow to preserve the health of the workers.
Use tanks for a correct treatment of dirty lingerie.
By complying with these good practices, the following is achieved:
- The reduction of the effects that the activity produces to the atmosphere, to the waters and to the soil. Extension of the environmental awareness to suppliers and clients. Increase of the competitiveness. The reduction of the consumption of natural resources (water, energy and raw materials..Print a hallmark of environmental praxis that results in improving the image of the establishment.
Conclusions
After an intense search for information on the subject, samples of good environmental practices are offered. They allow the development of tools to execute a process or an operation, and also contribute to a company or organization achieving high social and environmental performance, which serves as a goal to achieve levels of excellence.
Bibliography
- Báez Casilla, Sixto. Housekeeper Department. Editorial CECSA, 1989. México.Bibliography of support: Martí Pilar and María Luisa de Andrés. Floor management practices. Madrid. 1997 P. 46, 50. Collective of Authors. Hotel Management. Balcony Editions. 2007. J. Belt (2005). Tourism industry magazine. NC 87, Accommodation establishment. Classification. General specifications, Spain, Deming, E. 2003. Quality, Productivity and Competitiveness. Spain. Editorial Díaz de Santos. SADepartment of hotel manager. Systems and processes López Collado, Asunción. The governess. Hotel manual. Madrid 1990.Olmo Garre, María José. Spain. 2001. Page 213.229.Puente Fernández, Eduardo. Martí and the cruise of the world. Editorial New Horizons. P. 103.
