Process: development is structured involving continuous, progressive changes. That is, a series of steps, phases, moments, advances, transformations that over time reach a specific state or completion of an activity for a service or market.
Service: is the organization of people, teams, processes and support systems to carry out activities; or the adequacy of activities required to create an effect desired by a user
Quality: they are the optimal and consistent guidelines for action, capable of satisfying the user
health-management-changes-with-the-supply-chainThe supply chain
Meet demand at minimum cost and maximum inventory turnover
We have theoretically seen the best way to manage the supply chain, however we tend to see it based on the changes we are experiencing.
An economy is the way in which people or the system use their resources to satisfy needs or wants. This is driven by changes in technology, such as connectivity, instantaneousness, and intangibles.
Source: blur, stan davis, warner book company, 1999
Instantaneity
Every aspect of the organization changes in real time.
Connectivity
Everything tends to be electronically connected: products, people, companies, nations, etc.
Intangibles
Each exchange has economic, tangible and intangible value. The intangible is growing faster.
They call it the "blur", the blur
Source: blur, stan davis, warner book company, 1999
Basic elements of the universe:
Time, space and mass
Instant communication in the electronic age reduces time, depending on speed. Connectivity has killed the distance, reducing space. Intangible value such as service and information is growing in a
Explosive form, nullifying the importance of tangible mass.
Connectivity, instantaneousness and the intangible, derived from time, space and mass, are making the rules of the game blurry, forcing us to redefine our businesses and our lives.
Mass production, standardized tasks, paper roulette is no longer in force.
Buyers sell and sellers buy, the house is the office. There is no clear line between structure and process, being owner or user, knowing and learning, the real and the virtual. The employer tends to mix with the employee. Capital is both passive and active. If you have it, use it! The elements of the intangible
Services
The service / product component
In any purchase, the roles tend to be confused, who sells and who buys, the payment is not only in currencies, but also in information, emotions and other intangibles.
An example: the space in the supermarket. The producer or distributor buys a space for the sale of the product, which the owner of the supermarket bought to sell. It turns out that space is more valuable than the product itself. Currency exchange is less and less important in the transaction.
Another example: amazon.com. Endless titles, fast dispatch, lower cost, in exchange for information. Alert about favorite titles, authors, preferred book categories and magazines. This is a dream for any marketing department.
According to economists, the seller sets the price and the buyer accepts the price.
Supply chain goals
- Lower total cost of demand Improve inventory value and cost at all times Reduce transportation and distribution cost - greater fluidity Lower cost and time related to breakeven point Greater and better resources Increase in financial resources Increase in flexibility, visibility and ability to respond Improvements in value for the user and serviceIncrease the institution's competitivenessImprove shareholder value - “stakeholders”
the goal is;
Plan, manage and get the right thing
For the right people in the place and quantity / quality required with efficiency and effectiveness to meet / exceed user expectations supporting the identified objectives, goals and strategies
Planning - forecasts
Provider Selection / Rationalization
supply chain supply chain
Actualnew
Customer supplier customer supplier
