Quality from a phrenological perspective

Introduction

The object of study of this essay is to analyze the concept of "Quality" from a "Phrenological" perspective, also respecting my culture and roots and for a good understanding of it, each paragraph will be translated into the Tzeltal language, in which it will be possible to identify if the traits or physical characteristics of a person, can influence, to do things well from the first time, as Joseph M. Juran comments. For which we will only address the theories of the main exponents of the concepts of quality and identify based on the studies of the German neuroanatomist Franz Joseph Gall, if the character or personal traits of a subject are important for the implementation and monitoring of a model of quality within private organizations.

Background

The antecedents of quality have been treated since ancient times, when the chiefs of the kings and pharaohs demanded better materials and better raw materials for their own benefit. A clear antecedent of quality can be found in the famous Hammurabi code 2000 years before Christ. It spoke about the quality of the houses, and the possibility of executing the bricklayer if the house fell on its owner. At the time of the Phoenicians, quality antecedents appear in which it is pointed out that in the case of poorly manufactured tools, it was possible to cut off the manufacturer's hand. 1500 years before Christ, in the time of the Egyptian pharaohs, techniques were used to check the stone blocks using pieces of rope,This same technique has been verified that it was also used in the constructions of Central America during the time of the Mayans. Several centuries later, with the appearance of the guilds and the organization of manufacturers and merchants, different quality controls began to appear, a clear antecedent of the quality of today. Governments themselves set different standards so that the working individual knew exactly the manufacturing specifications, without the need to end up killed or maimed.Governments themselves set different standards so that the working individual knew exactly the manufacturing specifications, without the need to end up killed or maimed.Governments themselves set different standards so that the working individual knew exactly the manufacturing specifications, without the need to end up killed or maimed.

The antecedents of phrenology: The German physician Franz Joseph Gall (1758-1828) developed the Science of Phrenology, by means of which the character and predispositions of a person could be guessed thanks to the protuberances of his skull. The affective and intellectual faculties, in number of 27, were supposed to reside in a precise place of the cerebral cortex and its development could be observed by the bulges presented by the skull. Despite the falsity of these theories, Gall is currently considered one of the most important anatomists of the brain, a pioneer in brain research and the founder of psychology as a biological science.

Phrenology

It is the study of mind and character, by the shape of the Skull. Joseph Francis Gall is the founder of Phrenology in 1839.

The goal of phrenology was to explain character from the shape of the skull.

From my point of view, I consider that phrenology can have a quality relationship since globalization has occurred a lot today.

Quality from a phrenological perspective

Quality means compliance with the requirements. If you intend to do it right the first time, everyone should know what it is about. Quality comes from prevention. "Vaccination" is the method of preventing business disease. Prevention is accomplished through training, discipline, example, and leadership, among other things. Philip B. Crosby.

From my point of view, quality has always existed since it is a process that leads to a better environment for companies depending on the service they provide, quality must be applied everywhere, as defined by crosby is the prevention of disease, If you do not work with quality employees, you will not get the best result. Quality It is therefore important to know the best, mainly to put it into practice "zero defects".

It is important that private companies that provide their services or offer products must comply with the quality standard so that they are competitors in the market and achieve trust with the client today, there are many duckling companies that do not meet the standards. A company must have quality in its product, services and delivery.

Deming and Juran maintains that 85% of a company's problems are the fault and responsibility of the administration and not of its workers, because it is the managers who have not been able to organize the work so that the employees have a system of self-control.

It is very true what they say deming and swear, most organizations do not delegate functions or do not trust their worker the mistakes that are made day by day most are responsible for the administration, also people need training, discipline and so to be able to have the quality. Paying staff training is an investment, not an expense. "Do it right the first time and get zero defects." To serve me the second time when it already generates a cost for the service.

Quality

Slekilj

Easy to understand with the letters representing quality.

The “C” of Client to satisfy and exceed their requirements, considering their needs and expectations.

The “A” of Learning, because it is important to learn to change in order to be the promoter of the new philosophy that must take place in the company to improve quality.

The "L" for Leadership, considering it essential that to achieve the excellence of the company it is necessary to involve the leader in the process of continuous improvement.

The "I" of Innovation, to innovate we have to research in order to develop new products and prepare a sustainable future.

The "D" for Design, which makes us think about how important it is to adequately translate customer requirements into the language of the company, that is, determine the requirements of the product and the process.

The “A” of Fit, to what? to use; whose? the client's;

The second “D” for Availability, which immediately makes us think about the reliability and maintainability of both inherent characteristics of the product.

Authors thus define quality

Feigenbaum: The ability to meet customer needs and expectations.

Taguchy: The minimum loss that a product or service causes to society since it is delivered.

They swear: Fitness for use.

Crosby: Compliance with clearly stated requirements (customer, design.)

Deming: Predictable degree of uniformity and reliability at low cost and adequate to the needs of the market.

Ishikawa: Design, produce and offer a good service that is useful, as economical as possible, and always satisfactory for the market.

Quality has many definitions, for me what we need is a good organizational culture because our management style is not so good since we see the staff as a slave, so that we achieve good quality in our services or products we must enthuse it The worker, as an organization in our administration, is to eliminate the barriers that prevent employees from developing an efficient task. The word of motivation is superfluous because sometimes it is not fulfilled to the worker, the quality is a purchase of all as much as the organization.

Organizational goals

The organization has a goal to achieve, but to achieve a certain goal, it must analyze what product it is going to launch on the market, it is necessary to identify the consumer, the consumer's need. And its product characteristics to create the customer's need.

Juran says he promotes the delegation of control to the lowest possible levels in the organization, giving the responsibility for self-control to the workers. It also promotes the training of workers in the search for information and its analysis, in order to allow them to make decisions based on the facts.

From my analysis, it is good that he delegates responsibility to his people because from there he gives them confidence so that they make decisions, excellent, it seems good to me, for us to achieve a goal we have to work as a team, they swear that what they do if the people have not yet She knows how to train him to achieve what he wants. To swear to invest in human capital is to achieve good productivity and quality.

Quality objectives

That they are clear, that they are measurable, that they are achievable, that they are motivating.

When a quality objective is not reached, you must ask yourself why, analyze all activities, look for the cause and act on it. And to be able to continue working on it without any barrier.

In order for the organization to achieve good quality in its company and with its employees, it must take into account which process must be analyzed and have zero defects in products or services. Good planning, quality control and quality improvement. These three processes are important to me in what we do to achieve good quality.

Quality planning: Create a process that is capable of meeting established goals, to do so obviously under operating conditions.) Quality control: Ensure that the process operates with optimal effectiveness (efficiency + effectiveness), because the deficiencies originate from the initial operation, processes can operate with a high level of waste spending.improvement of quality: It is the way that breaks with previous levels of performance and performance. (It starts badly ends badly).

conclusion

To conclude all this, it can be said that quality was referred to as everything that saved the company and in turn complied with the delivery of the product to the client, in many occasions managers consider that it is better to make a new product. but not correcting it, that would cause a waste of time, money and effort as they say they swear to do things right and the first, the second generates a cost. DEMING looks for what is the problem because and thus eliminate what was wrong at the root and this helped us to get to know the system better and better and apply it to a form of continuous improvement and contribute to customer satisfaction, and to be clear about our objectives. It is also important to know a little about phrenology and how to relate to quality since it is the study of the skull,Well, you have to do things well. I consider phrenology to be important.

Philip B. Crosby was born in Wheeling, West Virginia on June 18, 1926. A graduate of pediatrics (his father's profession), he resolved that that career was not to his liking. Philip Crosby's career began at an online manufacturing plant, where he decided that his goal would be to teach management in which preventing problems would be more profitable than being good at solving them.

W. Edwards Deming was born on October 14, 1900 in Sioux City, Iowa. His family soon moved to Powell, Wyoming. His father, a struggling attorney, lost a lawsuit in Powell, Wyoming, which moved the family to that city when Deming was 7 years old.

Joseph M. Juran was born on December 24, 1904 in the city of Braila, Romania, and settled in the United States in 1912. Graduated in engineering and law, he rose to the positions of quality manager at the Western Electric Company, was government official, and professor of engineering at New York University before starting a consulting career in 1950.