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Quality in the public management of Buenos Aires Argentina

Anonim

The present work seeks to focus the foundations of a new way of Management of the Authority, based on the Quality, Productivity and Competitiveness of Government Management of the Autonomous City of Buenos Aires. This project is centralized in said city for a matter of proximity to it, this project is naturally replicated to other cities, municipalities, municipalities and powers.

It is about implementing a Quality Management system in decision centers so that they incorporate the philosophy of Perpetual Improvement and Certify their methods according to ISO 9001: 2000 within a few months, so that from there, Let's start to achieve the objectives of GB Management by using the ISO tool.

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The objective is to accompany the Governance Management until these objectives are achieved, while the leadership of implementing and certifying all the cascading areas is exercised.

Self-financed by the reduction of non- quality failures, the Secretary: "Staff Secretary for Quality, Productivity and the Environment", starts working so that within 4 years it can carry out the necessary sanitation for the materialization of substantial savings throughout the scope of the executive.

Secretaries are for life and may not be removed by any government.

Each member of our teams commits one year of management without fee, although with productivity awards, at the head of the Secretary, all other charges are rented, and all UTN services are billed.

The same will be done according to the resources obtained by this secretariat, which will have financing capacity since all its activities will be open to outside the autonomous city, and held for them in order to achieve self-financing as much as possible.

But 25% of the improvements measured according to the agreed formula, will be obligatorily reinvested in the activities of the secretariat.

For each saving of more than $ 500,000 in a year, the Head of Government will recognize $ 5,000 per year as a premium payable to each secretary, for each savings package greater than $ 500,000 per year without recognition of fractions, all awards being expressly excluded. for lower savings values.

For savings in excess of $ 1,000,000 annually, the team of directors will charge $ 5,000 each as a non-remunerative award collected on the same date that the secretary collects it.

This means that the City appropriates 75% of the savings, being obliged only, to respect 25% in order to generate an increasingly strong Secretary of Quality and productivity.

Incumbences:

The Secretary for Quality, Productivity and the Environment has responsibilities in all organic sectors of the city of Buenos Aires as well as in all autarkic sectors, such as the Puerto Madero Corporation, the Southern Corporation, Urban Highways and Banco Ciudad and any other formed or to form.

All must abide by the indications issued by this secretary within a period of no more than 7 calendar days, for which the power of the police is recognized over the identification of infractions of the recommendations issued by the secretariat, various violations of decrees, related laws of real application with Quality, productivity and the environment.

The present secretariat will have an open quota of auditors trained and trained by it, which will have the power of the police on compliance with Quality standards reported on repeated occasions by way of official bulletin.

The fines will be staggered:

  1. - drafting of a non-conformity, for the study of its cause, applying corrective actions. - in the event of non-compliance with the previous one, two non-conformities will be applied, one for the previous cause and the other for non-compliance with the implementation of the corrective action..– In the event of effective non-compliance, a sanction of 0.01% of the salaries will be applied to the body for the second.– In the event of non-compliance, a sanction will be applied to the secretary of the sector with a reduction of 1% of its reserved funds and with the fine of 0.1% of the salaries of the entire secretariat to be liquidated from the reserved funds of the secretary. - in the event of non-compliance, a general audit will be carried out in all the processes of the area and a permanent member of the Secretary of Quality, Productivity and Environment. Faced with new breaches, sufficient proposals will be raised to place the secretariat in a box. - By position to the restructuring of the different plants. With complete reengineering processes, permanent training after working hours, without overtime pay.

This Secretariat lacks the power to send over other secretariats, matters of its own responsibility, so the opinions are opinions signed by the Head of Government of the CABA

This secretariat also does not interfere in the areas of the national secretariat of the environment, nor with other areas of the government, it only takes what the head of government instructs it to take as intervention of its management related to Quality, productivity and environment.. But it is related to other instruments of control of the Autonomous City whenever it makes these sectors participate in the audit reports that are requested.

Regulatory Requirement:

The independence and power of the Quality Management office must be guaranteed, being staff of the Head of Government, guaranteeing the maintenance of the Management system.

With interference in all the processes of Administrative Management, with powers to present restrictions on evaluated and unapproved suppliers to the Head of Government, as well as inherent in making the voice of the Neighbor-client heard in the office of the head of government, listening to their complaints and claims, suggestions and contributions.

  • The UTN could provide the technical and human professional resources of the people in charge in the first four years of management, afterwards sufficient automations will have been carried out for the self-maintenance of Management. Working in said secretariat without charge of fees to achieve the objective proposed in this work.
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Quality in the public management of Buenos Aires Argentina