Quality begins with the change of values, ethics, discipline, order, cleanliness and punctuality of oneself. Then become a change agent by transmitting through the example; do not demand change, you are the change.
Currently, modern industry seeks the quality of its offered products by improving the efficiency of its processes. Managers of small, medium and large companies are immersed in investing large sums of money in the implementation of management systems and consultancies in general that allow the reduction of time, costs and failures in the final products.
We constantly see the offer of complex indicator systems that allow us to measure in real time the state of the different internal and external processes and customer satisfaction to make effective decisions.
But these systems in many cases, instead of becoming control simplifiers and facilitators of real information for decision-making, become increasingly narrow cells for managers, taking much of their time to monitor and, above all,, in getting the members of the organizations to take corrective actions against any significant deviation. The managers perceive a gap in style and management tool, they feel the lack of oil that lubricates the gears between personnel and established policies, procedures and controls. This happens for a simple and at the same time complex reason, these management systems and indicators are increasing the work of the organization instead of replacing and simplifying part of it. This happens because the root cause is not being attacked directly,the human quality of the people who make up each organization. The first step before buying and implementing management systems and / or indicators is to work on the human quality of people. It is necessary to start from the aspect that organizations are social entities, that is, they are made up of people and it is the latter who will make the management systems, indicators, procedures, policies and other elements that are applied, really functions as a solution or as one more problem.They are made up of people and it is the latter who will make the management systems, indicators, procedures, policies and other elements that are applied, really work as a solution or as another problem.They are made up of people and it is the latter who will make the management systems, indicators, procedures, policies and other elements that are applied, really work as a solution or as another problem.
Human quality can be measured under criteria such as values, ethics, responsibility, punctuality, discipline, order and cleanliness, motivation, relationship skills and other fundamental aspects.. A person with a high human quality can have the same professional success as a corrupt person, with the difference that the former will feel real and motivating internal pride for what has been achieved in addition to a clear conscience, an aspect that cannot be valued monetarily.. A person with discipline, pro activity, ethics and other important elements already indicated above can get to excel much more as a real leader and worthy to imitate before the officials. Many people would give more than half of their achievements to be able to be with their conscience at peace and without the latter the success in life is not complete.
To work to improve the human quality of officials, the most effective strategy for a manager is to achieve positive, real and lasting change in the criteria mentioned above, but in itself. Each manager must change first to know exactly what he wants to change within the organizational culture so that it becomes a quality culture and above all to be an example. The top management of an organization must become a mirror of what it intends its workers to be.
Change first, it will be much easier to convey the desired behavior. It is constantly evident that managers demand punctuality, neatness, discipline, respect and others from their officials when they themselves are the first to be away from what is desired.
Business owners with an unhealthy persecution of their workers in search of fraud, theft and indiscipline, in such a way that they damage the honor of people instead of spending that time in search of growth and new business opportunities. This reflects that each person thinks that others could do what they would do. As a manager ask for what you can give as a person, otherwise you will not achieve the goals with the efficiency you expect. It is important to take into account that the company is what its Senior Management is.
To achieve the quality of your products and / or services, of your processes and of your organization in general in a sustainable and real way, start by changing yourself. Once this change is achieved and it is capable of transmitting it, the implementation of the management system and / or indicators will be successful since it already has the fundamentals ready, people.
To start this change, set yourself easy goals to meet. Here are some exercises you can do to make a difference to human quality:
- Being on time all week at the office does not mean 10 or 15 minutes after the check-in time, but rather being at the workplace ready to start the day at the established time. It is important that every director or manager of the company has the moral to be able to request punctuality and discipline from their officials, complying with the rules and schedules will first give much more force and validity to their request., document properly prior to your admission and do not touch other topics until the schedules are finished; and above all respect the time of others. Do not schedule more meetings than you can be on time and prepared so as not to miss or be late for any. Maintain neat appearance,It is not necessary to wear a suit and tie to maintain a good presentation at all times. Do not make hasty decisions without analyzing at least 2 alternatives or thoroughly analyzing the causes of the problem. Talk to your officials, be active listeners, do not recriminate before you know the reasons for each situation. Do not leave any activity half-finished, even if you realize that it is not the best alternative, follow up until it is closed or closed.. Do not allow uncertainty about the activities undertaken. Practice complying with all the established rules even if it means 1 more minute of work, forget that you are the boss and follow the established steps, you will learn what it means for everyone to carry out the activities correctly. Tidy up your desk before work and at the end of the day,the first days will take perhaps more than 20 minutes, but over time it will not last more than 5 minutes. Try to have what you will use during that day according to your schedule what you will need. Order and cleanliness is essential in achieving quality, which in turn includes a good image. Quality is not only made, it must also seem that you do it. Check out the 5S method, make it a lifestyle.
These changes not only affect the work part, when it becomes a way of life it also positively affects their family environment.
The important thing is that each manager must be clear that the quality must be demanded by each one before demanding it from the others, since it will be evaluated and perceived by the staff based on what they demonstrate as quality. In turn, so that any management system not only improves the external image of the company due to the certifications it may obtain, but also brings positive results, it begins by changing the human quality of those who will apply that management system, the latter will reflect than top management and officials are.
