There is no management without team and team without management, the successful relationship of both build organizational greatness…
To manage is to work with the virtues of others to achieve the objectives of the organization. To the extent that management acquires a higher level from the hierarchical point of view, they work exercising more of the leadership function and less and less executing tasks.
On the contrary, to the extent that management has a lower level from the hierarchical point of view, more work is done executing tasks.
Leadership is the ability and authority a person has to bring out the best in others and have them enthusiastically follow him.
Many people believe that managing means the same as managing. While an administrator directs and controls, the current manager must lead, plan, delegate authority and responsibilities, help, support, guide and call for accountability. An administrator accepts and maintains the reality of status, while a manager investigates that reality to develop new goals, processes, and procedures.
An administrator is normally committed to his efforts towards establishing systems and creating and maintaining structures. The manager focuses his efforts on the development, motivation and promotion of human resources. An administrator depends on the controls that he himself has created, while the manager-leader motivates, inspires faith and credibility in himself and in his own collaborators.
An administrator maintains a short-term vision and plans accordingly, they plan their day to day, while a manager lives and has a long-term vision. If the administrator asks how and when, the manager asks what and why. The administrator keeps her eye on the financial results, while the manager sees the horizon of those financial statements.
An administrator copies ways of managing, processes or products, while the manager creates his own way of managing. The administrator prefers a comfortable situation with few changes. The manager generates and promotes the changes. The administrator accepts and follows orders, while the manager has her own personality and character. There is no doubt that an organization to transform itself into a world class company needs a leading manager to face the competition.
To face the future, companies need Leading Managers…
The result of managerial management is evaluated in terms of effectiveness, efficiency and productivity:
- Effectiveness is doing things the best way, executing through strategic planning. Efficiency is doing things correctly, by developing and executing tactics.
In order to carry out an adequate managerial management, the key elements of the administrative practice must be used, in this way the management indicates the direction of the organization and facilitates the fulfillment of the established goals. In addition, management creates an entire organized structure that allows it to achieve the goals that the company has set itself. For this, management performs several cyclical functions and the main ones are:
- Planning: It is the way to foresee the future, determining the goals that the company will assume, ensuring that they are effective, efficient and productive based on the resources that the company has. Organization: It is to establish the way in which authority flows, communication, information and the way responsibilities are delegated, their control and feedback. The result is an organization with defined functions. An established organization is constantly developed and maintained in continuous learning.Direction: Includes the leadership that occurs within an organization, personnel management, effective communication, organizational behavior, the system of recognitions and warnings, etc. Coordination:It is the way the company is run and the efficiency in the execution of tasks among the different members or groups of the organization to achieve the goals set. Control and feedback: It is the evaluation of the procedures, activities and behavior of the organization in relation to the fulfillment of the goals set. The data obtained is used to correct or verify the operation of the functions, processes and procedures.processes and procedures.processes and procedures.
The Management Process in search of Excellence
The senior management of the different companies must involve in their processes the activities of:
1. Strategic planning and goal setting.
2. Long-term planning and operational planning.
3. Organization of procedures and controls, delegation of responsibility, location of resources, organization of time.
4. Organizational development.
5. Execution and monitoring of planning (Rules of conduct, motivation, monitoring and solution of problems, compliance of operations in an effective and efficient way.
6. Evaluation, audits and feedback.
By implementing the management its own style of leadership and direction, the organizational culture of the company is created. An organizational culture is formed as a result of the interaction between management and members of the company. The aspects that most affect this management process are:
- The cultural values of the country, The establishment of a functional organization and organizational development, The development of the process of delegation of authority, responsibilities, self-evaluation and self-control, The establishment of an organization where there is faith, honesty and fair treatment, The division of labor and the creation of specialization in each position, The recognition of work well done and the discipline of those acts that break with the established rules, The creation of a system for the stability of personnel, The creation of an environment of motivation, initiative, cooperation, professional and personal improvement.
Theories "X" and "Y" elements of Motivation
A management framed the mutual benefit and total satisfaction must turn around the process of continuous improvement towards Total Quality, as indicated by the theory "Y".
Managing Quality
In world-class companies, the approach to Total Quality is a management priority for the continuous improvement of the results in each one.
Management by Objective and Motivation to Achieve
This systematic method allows management to organize and guide its actions to meet goals, obtaining the best results. The focus of management by objectives is the results and not the activities or the most important efforts. The cycle of actions to follow to have a management by objectives and achieve the best results is as follows:
- Definition of the objectives to be achieved, Assignment of responsibilities and delegation of authority, Development of norms and procedures for the fulfillment of tasks, Evaluation of results and feedback.
The objectives that are established are consistent, specific, quantitative, measurable and achievable in execution. The tasks are executed efficiently, working in teams and are evaluated by methods and parameters that have been previously agreed, mutually, between management and the person in charge. The way to control is primarily under the self-control system and the objectives that are established are not only quantitative, but are concentrated on the aspect of continuous improvement. The indices to be achieved in the continuous improvement processes are determined through benchmarking. Subsequently, management executes superior control.
Management Control?
The control process is a priority action within the management action cycle to verify and evaluate compliance with the goals and the established parameters to make the necessary corrections.
The control process is made up of three stages, which are:
1. Establish the measurement parameters, identified in the planning
2. Measure the action processes for the fulfillment of objectives
3. Feedback and take corrective actions.
In the control process the concept of continuous improvement is also applied according to the indices established by the benchmarking. Increasingly, there is a shift to self-controls and management performs superior audits and controls.
Measurement parameters and standards of conduct for work and control processes are established jointly between management and workers. The current behavior is compared with the desired behavior through benchmarking. Management can compare results from previous years to verify current behavior. Benchmarking should also be used to compare with leading companies.
What is measured depends on the objectives and goals of the company. You can measure the increase in sales, the lack of labor, the percentage of staff turnover, the percentage of rejection, etc.
The organization develops methods and procedures that best suit its needs. The measurement is carried out before, during and after the process.
The philosophy of Total Quality indicates that the same involved make the measurements.
The results obtained from the measurement process make it easier for the company to evaluate and adjust its goals, processes and procedures. It is a powerful tool for taking corrective actions and helps to optimize company performance, both internally and externally.
For the control, audit and feedback process to be more effective, they must be carried out on a scheduled basis or, when necessary, change the conduct of the organization or when internal or external changes arise.
In world-class companies, the manager knows how to make decisions. He takes them after a thorough analysis, minimizing the risk.
The decision-making process is systematic and is made up of a series of stages of mental and professional processing to identify the best decision. Decision making is often done taking into account an unknown risk and under conditions of uncertainty. In order to reduce the risk and uncertainty, the company must have all the true and exact information possible in view and analyze everything related to the variables that come into play. These procedures try to reduce the size of the risk, once the decision has been made.
The way to face the problems will depend mainly on the personality and experience of the manager. The ways in which a manager can be identified when facing a conflict situation is:
- Dodge Manager: This is a manager who prefers to maintain the status quo. It is blind to the difficulties and threats that the organization has and resists changes. This strategy can be good when the company has no competition or to keep an organization calm. Solver manager: It is the most common type of manager. He waits for the problems to come up to solve them. You accept a risky environment and understand that your decisions involve a risk for the company. You know that the status quo cannot normally follow. In this case, the company does not focus on prevention work. Search Engineer: The manager searches for problems and wants to solve them before they become major difficulties. He seeks change intensively.
It also has the advantage that it facilitates a change in the desired direction. The focus is towards planning.
Reference Framework for Management Performance
Based on a clearly defined Vision and Mission, management has the obligation to formulate pertinent quality and work policies and tactics. The long-term operational work plans that are developed are tailored to the company's challenges and are developed after an impartial and systematic self-analysis, using tools such as quality systems auditing.
The fulfillment of the Vision and the Mission is only achieved in organizations where there is an atmosphere of faith and absolute trust between management, workers and strategic partners. The General Management must always foster that atmosphere of faith and trust, which is expressed by the feeling that each of the workers feels they own the company. The participation and total dedication of all well-motivated, trained workers with good communication channels and working as a team, facilitates the path to success.
To achieve success, management establishes achievement-based motivation and recognition systems, creates an internal functional organization, sets standards for organizational development, fosters an environment of training and teaching, communication, teamwork, and interest in constant improvement.
The General Management shows that it preaches and practices justice and honesty in all its actions, both with workers, as well as with consumers and suppliers. Personal example produces great motivation in workers.
Management develops adequate procedures for the treatment of information for decision making. Information flows in time from all important sources, both internal and external, to face the different currents and move forward with the company in the midst of a competitive and demanding world.
The analysis of the information is carried out in an orderly, systematic and impartial manner. Once the decision is made, it is transmitted and shared by everyone in the organization. The organization's environment and decision-making processes ensure that everyone supports and collaborates. The knowledge of the wishes and expectations of the consumer, as well as their fulfillment, is the direction by which the management guides the organization with all its efforts and resources; It must be remembered that those wishes and expectations are constantly changing.
The establishment of consumer loyalty and social capital is, perhaps, the most important achievement that the company must have to maintain its advantages in the market. Management fosters a motivating and trustworthy environment that leads to this end.
The path to Managerial Excellence is the combination of continuous improvement in all the processes of the organization…
