Many entrepreneurs seek to improve their competitiveness in national and international markets.
Among the possible alternatives, the idea of thinking that governments will resolve our competitive disadvantages in the current market is limited when starting a profitable and motivating process of self-development that achieves continuous improvement in the quality of customer service in any organization even in the company of life itself.
Visualizing the process of service improvement, as a space where each individual has their share of responsibility, enriches the goals and therefore the results of the management strategies outlined by the management of the nations of the world and of any institution at the time of exceeding customer expectations.
Any person who belongs to an organization, either their own or a collaborator of it, must be involved and participate in the process of improving customer service.
This process, in turn, includes the personal development of each and every one of those who make up senior management, middle management, and even front-line employees, in addition to the organization's lowest custodians and security guards or operational positions. Each one playing a different role. For example, the management, strategies, evaluation and monitoring of service improvement should be the responsibility of senior management and middle management, while the execution of service activities should be the responsibility of the operational positions of any institution, culminating this process. in the qualification of the service by the client, who will have the decisive word on the performance of this scenario as the main protagonist.
The probability of achieving this vision will depend on each entrepreneur whose personal and work mission is basically aimed at training their collaborators in the main management strategies, planning, verification and performance of service quality. Furthermore, beginning with the same to understand that customer service is everyone's responsibility and not trying to capture in others (their employees) what is not true in it. When it comes to quality, let us lead by example, talk less and act more !!!!
Finally, businessman I invite you to write within your personal mission to understand that "customer service is everyone's responsibility" and I predict winds of changes in profitability not only economic in your company but also in the work environment of it. Successes !!!.
