Whenever we face adverse situations in our life, we react according to the degree of stress that they make us feel, as well as we make contacts with our emotions, whatever is on duty. Love, joy, anger, sadness and fear are our five basic emotions and through them we connect with the world and create or destroy human relationships.
One of the characteristics of the human being is that he has emotions. People can change their mood in the blink of an eye: from happiness to sadness. These changes affect not only the personal sphere but also the labor sphere. This being one of the reasons to know and reflect on the meaning of Emotional Intelligence.
The term Emotional Intelligence refers to the human capacity to feel, understand, control and modify emotional states in oneself and in others. Emotional Intelligence is not stifling emotions, but directing and balancing them.
Emotional intelligence is a way of interacting with the world that takes feelings into account and encompasses skills such as impulse control, self-awareness, and motivation.
Theory on Emotional Intelligence (IE) was published in the 1970s, by researchers Howard Gardner (Harvard), Peter Salovey (Yale) and John Mayer (New Hampshire) and the term was massified by Daniel Goleman in 1995 with his famous book 'Emotional Intelligence'
The knowledge and management of Emotional Intelligence is increasingly relevant for organizational and worker development. EI principles provide a new way of understanding people's behavior, managerial styles, attitudes, interpersonal and personal skills. This knowledge is important in human resource planning, job descriptions, development of recruitment and personnel selection interviews, managerial development, customer relations, and better customer service delivery.
The IE concept considers that the Intellectual Coefficient (IQ), a traditional way of measuring intelligence, is not broad enough to understand people's behavior; that there are broader areas, that the knowledge of EI explains and supplies essential elements of the behavior and character of human beings. EI helps to identify why some people are more successful than others. Success requires more than a high IQ. EI explains why people with high IQs fail in their vital businesses, while others with more modest IQs clamorously succeed.We have all met people who have been academically brilliant but socially and inter-personally are inept. It is also known that having a high IQ is not synonymous with automatic success.
EI considers that to be successful requires effective self-knowledge, self-awareness, self-control and management of one's emotions, of the emotions of others. EI establishes two fundamental aspects to master:
- Understanding oneself, one's own goals, intentions and motivations, responses and behavior Understanding of other people's behavior and feelings
According to Goleman, IE identifies five domains
- Knowledge of your own emotionsManagement of your own emotionsSelf motivationRecognize and understand people's emotionsManagement of personal relationships
To maintain a good personal, organizational image and a harmonious work environment, it is imperative that business management generates a set of strategies for reeducation and development of human potential that allows its workers to go, for example, from anger to enthusiasm, from frustration to satisfaction, since every day with security, we face emotions - own and others - which implies the need to develop the art of intelligent management of emotions.
"Emotional Management" is a different and current alternative to learn how to manage and / or manage our own emotions. The management of emotions in the workplace aims to contribute to the identification of own and other people's emotions, which will allow the worker to put himself in the place of others, a crucial aspect in order to develop adequate relationships, in addition to empowering him to converge with users in terms of their emotional needs, which in most cases are decisive for decision-making.
