It is important to know that emotions guide us to make decisions and actions in our daily lives even though we are not aware of it at the moment. Emotions are present in our family, work and personal environment. These guide us to face any complicated situation and complex tasks to leave it only in the hands of the intellect.
It is important to recognize our emotions at the moment they occur, because they are the reflection of our attitude to any situation that may arise. For example, if the emotions are off, they will create boredom, but if they are very extreme, this will become a pathology.
For Daniel Goleman “Emotional Intelligence is a way of interacting with the world that takes feelings into account, and encompasses skills such as impulse control, self-awareness, motivation, enthusiasm, perseverance, empathy and mental agility. They configure character traits, which are essential for a good and creative adaptation. "
This means that it is the ability of the individual to recognize the emotion and manage it properly and not get carried away by the impulses of the moment. The meaning of the word emotion comes from the Latin verb "Move" in addition to the prefix "e" that implies to move away, which suggests that all emotion has a tendency to act.
Daniel Goleman mentions that with each emotion the Organism tends to have an answer:
- Anger: Blood flows, heart rate rises and adrenaline rises Fear: Blood goes to skeletal muscles making it easier for us to flee Happiness: There is increased activity in a nerve center that inhibits negative feelings. Love: Feelings of tenderness and sexual satisfaction give rise to a parasympathetic awakening. Sadness: Produces a drop in energy and enthusiasm for life activities.
Society is advancing rapidly and needs are increasing that is why companies or organizations have to improve day by day since the demands for employees are more and more and if there is not a good control and management of emotions the Immune system is weakened and you are more likely to acquire a physical or emotional illness.
The work environment factor must be taken into account, since certain collaborating personnel in a customer service area who lack the necessary skills to carry out their work will cause a deficiency at work and can be the cause of a labor dispute.
The need for a leader who is able to control their emotions is paramount, since having an element of this category in command will cause employees to perform well in their work area.
A good leader who has good Emotional Intelligence will be able to recognize their emotions and manage them properly, and with this, achieve good empathy with the collaborators under their charge so that they feel satisfied and carry out their tasks properly and avoid any conflict that can arise, since if there is not a good leader it will cause problems and there can be a lot of absenteeism or staff turnover within the company or organization.
When the employee feels supported or that the company or organization is really interested, they will feel committed to their work and we can avoid any situation that may affect the performance of their work.
A good leader will know how to create good strategies to alleviate the emotions that are altered in a collaborator, he will show empathy with the feelings of the person and with this he will attract his attention and in this way talk about more positive topics and will serve as a distraction and be beneficial for him. collaborator.
Based on all the aforementioned, we can conclude that the degree of Emotional Intelligence acquired by a collaborator is essential to have a good performance within the company or organization in which we are working.
A good leader must have a good management of this to play the role that corresponds to him in a correct way. Always when we feel an emotion our body will have a tendency to act but it is up to us to manage it correctly to avoid situations that affect us in the working area, it is not about repressing the emotion, it is about recognizing it at the moment that it is happening and turning it into something that instead of affecting us serves us for what we are doing at that moment.
