Introduction
Due to the time of crisis in which our economic environment is currently subject, it makes people acquire liabilities with great ease, this same cause that they fall into a default of their payments on the loans contracted.
At present, the various collection methods have overshadowed the "Collection Process" that previously had, since in some organizations they have adopted unfavorable techniques to accelerate collections and closely control payments, this process makes some collection agents collection carry out the management with abuse, offenses and threats.
Starting from an axiological concept, it is the evaluative weight that people assign to determine which payment is more important or which one can expect, this whole scheme is generated by the good or bad treatment received.
Justification
It is important to address the issue of the collection process, starting from an axiological approach to try to make collection managers aware of the bad attitude they have to collect, since this causes inconvenience to clients, who in some cases want to try to negotiate a good payment restructuring and they want to make their payment in a good way.
This bad collection only leads to more delays and late legal processes, instead of trying to negotiate with the client and still reach a good financial settlement.
Payments
It is defined as the delivery of money or species that is owed after the provision of a service.
Collection
In general terms, collection refers to the perception or collection of something, generally money, for the purchase or payment of the use of a service.
The collection practice can be carried out by a person on behalf of the company that provides the service in question, or failing which a product has been checked or be carried out by a collection office.
(The Collection Manager Víctor Molina Aznar)
Processes
The notion of process finds its roots in the Latin term of origin Processus. This concept describes the action of advancing or going forward, over time and the set of successive stages, noticed in a natural or necessary phenomenon to carry out an artificial operation. (Royal Spanish Academy)
Collection processes
The first collection offices in Mexico arose in 1985, but proliferated after the banking crisis in the 90s, says the lawyer Ricardo Amezcua, dedicated to the defense of credit card debtors from 1998, they begin with calls telephone calls and what is known as extrajudicial collection.
Monday, March 23, 2009 Thelma Gomez EL Universal
Collection procedures must be anticipated and deliberately planned so that they follow a series of steps or stages in a regular and orderly manner, because the purpose of a good collection procedure is to maximize collection and minimize accounts payable. That is why it is important to mention the steps to follow for a good collection. We will mention only a few of them.
Reminder
This first step is preventive in nature since it is carried out with earlier dates on which the debtor must make the payment since its purpose is to prevent cases of late payment.
Telephone management
(30 to 60 days late)
Before making a call we must take into account the following steps:
Who are you going to call?
Clearly predetermine the reason for our call
Know the origin of the product that gave rise to the credit
Collection letters
The objective of collection letters is to get the payment of arrears, their language should be short and simple, without complicated phrases, in the letters they should never use insulting phrases, they should be firm, direct and respectful.
The letters reflect the efficiency and dignity of the institution in terms of appearances. The style and form should be tailored to the character of the billing problem, as well as the customer.
Visits from the collection manager
The functions of the collection manager are to visit clients in arrears, keep a schedule of commitments, confirm appointments and ultimately try to negotiate a promise to pay with the client.
Take decisive action
In the case of failure of the previous steps, a decisive or drastic measure must be taken (expired in the last ten days after the last notification or visit) at this time the most advisable thing is to carry out a final analysis of the client's situation or send their file to an external collection office.
Axiology
The term Axiology designates that branch of philosophy that deals with and focuses on the study of the nature of values and evaluative judgments.
Axiology, then, studies both those negative and positive values, analyzing its first principles, which are those that allowed to determine the worth or not of something or someone, and then formulate the foundations of judgments both in the case of being positive and negative.
«Axiology is the formal system for identifying and measuring values. It is the value structure of a person that gives her her personality, her perceptions and decisions »
Source: Roberts Hartman Institute University of Tennessee
The axiology and collection processes
Collection is a legitimate right that financial institutions have to recover the loans and credits granted to their clients.
However, it is necessary to take care of the attacked and to some extent shameful form of collection, in which Modern Collection is currently doing it. Giving it a negative approach only provokes anger, annoyance of clients that are sometimes evidenced at home, with relatives or even at work in an unfavorable way.
Carrying them out in a "positive" way and trying to help debtors find a solution to their financial problems and meet their debt, makes the debtor acquire interest in settling the debt amicably.
Therefore, it is suggested that an agreement be reached between the debtor and the company that claims a debt, but for this the collection offices must be respectful and not violate the privacy of people.
Conclusions
Without a doubt, Debt Collection is a difficult job that consumes time and effort, however we must take into account that if we opt for a violent collection, this will only generate little or no cooperation from the client to hit us on their debt.
At present, modern collection is taking the wrong direction by opting for unethical processes that only lead to the bad reputation of the company by mistreating or harassing the client, it is urgent to change this form of collection in such a way that both parties benefit.
We must have empathy with the debtor and be able to advise them on how "if" they can pay us, between them, acquire a "Win Win" negotiation.
Bibliography
- Collection strategy in times of crisis (CP Víctor Molina Aznar). Collection Manager (CP Víctor Molina Aznar). Roberts Hartman Institute University of Tennessee.
