In general, the fundamental difference between information and communication lies in the response of the interlocutor (feedback), while information does not require feedback, communication to continue establishing itself, yes.
We went to the Dictionary to look for the definitions of both concepts:
- Communication: Action and effect of communicating or communicating. Transmission of information within the group, considered in its relations with the structure of this group. Set of techniques that allow the broadcast of written or audiovisual messages to a vast and heterogeneous audience.
Communication is perception, creates expectations and makes demands.
- Information: Action and effect of informing (giving someone news of something). Set of news or reports.
Information increases knowledge, communicates news.
In this way we can say that information complements communication since what is communicated is information in messages, with which communication goes one step further in relations between employees as it causes behaviors by creating expectations, among others..
Specifying the definitions more specifically, we can say that communication seeks to modify the interlocutors' behaviors, attitudes, representations or knowledge or move other people to do something they would not do spontaneously. Communicating is transferring information from one person to another regardless of whether or not it arouses confidence.
Another of the basic differences is found in the final objective of communication and information.
The objectives of the information are:
- Transmit all the information necessary for decision-making Influence the attitude of all company personnel so that their objectives and activities are in harmony with the objectives and operations of the company
On the other hand, communication processes are social tools that allow human interaction, namely, maintaining a minimum of interdependence between different elements: individuals, groups, workshops, offices, departments, services, etc., that the organization requires for its internal system
The information is transferred through communication mechanisms:
- The interlocutors The type of communication The communication channels The interaction between communication channels, individuals and groups The communication networks used
