Direction and management for the 21st century

The challenges

1. Globalization Technology Information Services Customer Focus Organizational Structure Organizational Culture Social Responsibility and Ethics People

WORLD CHANGES

• Changes in the globalized world: technology, competitiveness, survival, proactive management. Changes in Peru: privatizations, reduction of companies, layoffs, contracts, resizing of benefits, job stability In companies: smart organizations, the first imperative human factor strategic and competitive advantage, new management (managerial leadership), culture, customer satisfaction, efficiency, positioning, growth, development, added values ​​at all levels. In people: new skills, adaptation to change, multi-skills, employable more than employee.

direction-and-leadership-new-challenge

THE CHANGES PRODUCED AT THE END OF THE 20TH CENTURY

The Changes produced: economic, technological and political of historical proportions:

• The fall of the Berlin Wall. The opening of borders. The formation of regional blocks: European Union, NAFTA, Mercosur. The computerization of society.

Socio-economic changes "With seismic effects"

• Globalization of markets and technology. Democratization of information and expectations. Universal connection of people. Exponential increase in competition. Change in wealth creation - from financial investment to intellectual investment and in human relations. Free labor force (A market for "knowledge contractors"). Permanently uncertain conditions.

TWENTIETH CENTURY

• Century of Relativity Century of Quantum Physics Century of the Media Century of Antibiotics Century of Anguish (war, genocide, poverty, misery, AIDS drug, violence, terrorism)

XXI CENTURY

• Century of Molecular Biology Century of Nanotechnology Century of Knowledge and Talent Century of Women Postgraduate Century

THE NEW CONDITIONS IN THE BUSINESS WORLD

1. Steady increase in the speed of change. Information technology accelerates strategic decision-making. Global competitiveness will be tougher. Small margins of error in quality. Stalking competition in search of finding and taking advantage of our mistakes. Increasingly demanding customers and discriminators, Reduction of profit margins. Need to have a global vision of the market. Project sales and predict the impact of the company. Sensitivity to the needs, expectations and wishes of the client.

Characteristics of the new century

• FastFlexibleCustomer-focusedFriendlyHumanistHighly competitive

The three forces of change

• Parriochialism Vs Globalization Hierarchy Vs Empowerment Mechanization Vs Technology Orchestration

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