The threat of Bolivian companies in the face of unfair competition from contraband and, in turn, from the opening of markets, makes managers have to seek continuous improvement in their processes. ”
It is unnecessary to comment on the fundamental need of any organization to continually improve its internal processes to be increasingly competitive in a fierce industry where the one that does not change disappears. Day by day the competition grows, new companies are willing and have the ability to provide more value to the customer at an equal price and in many cases less than that proposed by our companies, to this we also add the not very good national customs controls that They allow the entry of merchandise without the payment of taxes due, an aspect that generates that many products are available for purchase at very attractive prices for the consumer and that there is unfair competition.
To maintain our companies we must seek organizational efficiency, but that is not in dispute for any manager or official, the problem to discuss is: how to achieve organizational efficiency? Where do we start? What is the first step to follow ? Establishing what to do next is not easy at all, nor something that can be taken lightly with subjective decisions. Several national organizations have started processes for the implementation of quality management systems, the establishment of quality circles, the use of 6 sigma, application of the 5S methodology, among others, but unfortunately they have not had the expected and publicized success. previous implementation as they are pieces of a puzzle placed in the wrong place. All process,Change improvement must be part of a general alignment of the organizational system that focuses on the key success factors of the company and industry so that it can bear the expected results.
To make your organization efficient, first focus your efforts on analyzing what really makes it work as a company. Only from this understanding (really few national companies, as hard as it may seem, they don't really know), a strategy can be designed that takes into account the entire organization as a whole and perfects the process of product realization that allows satisfying and exceeding the customer expectations profitably. It is not much use to have a competitive production process worldwide, if our process of commercialization, marketing, distribution, research and development, among others, are not at the same level, we will still be an inefficient organization and therefore not competitive,that is why emphasis is placed on improvement and improvement strategies taking an organization as a whole, not parts.
In organizations that seek to be efficient (as mentioned, to be competitive) all areas and functions must work together focusing on the elements that make the greatest contribution to success.
Another aspect to take into account in the search for organizational efficiency is the culture and commitment of the members of the company. Organizations are as strong, solid and agile as their members. From the level of motivation of each one of them, internal relationships and work environment will be linked. The appropriate communication channels, the characteristics of education and training given to them, are factors that will have a direct impact on organizational efficiency.
Creating the efficient organization
The first thing you should do is determine where you are now, no strategy can be verified for effectiveness if it doesn't have an initial state (before applying) and a final state (after applying) to compare the changes. Then determine where you want to go to have a defined course.
Knowing and being clear about the current performance (optimization of resources) of the processes is vital to prepare improvement plans for the future, keep in mind that you must make decisions based on real information and not on subjectivities.
Any organization seeking to optimize its processes must work with a customer-based approach where the uses and expectations that the customer gives and has are analyzed, and not based on what we believe the customer will do or expect from the customer. product.
Analyze, the continuous problems of an organization do not occur because the officials are willing to make mistakes, rather it occurs due to poor internal communication, lack of coordination, and poorly designed and planned processes. Determine the critical factors of your communication channels and processes, analyze why they are critical and how you can improve the process so that they increase the probability of satisfaction to the next internal or external customer.
Establish a culture of discipline, but not with rigid rules, do not have, as many companies, rigid rules of flexible compliance, rather establish flexible rules and rules of rigid compliance, you will get better results. Make sure it is established in each of the areas and processes of your organization.
Design training programs that are based on the results of the analysis of customer expectations and needs about the product or service you offer. I evaluated the use of this training, in a practical and theoretical way. Remember that training not applied is an investment thrown into the water. Let your officials know the results of these trainings so that they are aware of their level of achievement.
Work to develop a culture of commitment to continuous improvement, but most of all start with yourself. It is very different to say that you are committed, than to work demonstrating that commitment in daily activities.
From the achievement of the previous points, you can start the implementation of management tools such as: quality systems, 6 sigma and others, always in coordination and articulation with your strategic plan, with greater probability of success.
Bibliography
ISO 9000.2000 Standard ISO 9001.2000
Standard ISO 9004.2000
Standard
Donna CS Summers., Quality Management, First Edition, Year 2006
