The protocol is present in many of the situations that the people who make up the ecosystem of companies experience daily, from a routine action such as a simple crossing of emails between co-workers, to something extraordinary such as the invitation to the President of the Republic to a corporate event, although the two cases are different since in the first the image of the organization is not at stake and in the second definitely yes, the importance of the first is given by the relationships between members of an organization, which in the end Accounts are what sustain it and allow it to maintain itself and grow.
Here are a couple of bibliographical references on the protocol, the first on its general definition and the second on its importance in the business environment:
Protocol definition
The protocol is the description of the rules of behavior to be followed, but the rules it describes may contain clearly differentiated guidelines, applicable to people, institutions and / or countries as the case may be.
The Protocol could be defined as the regulation that is legislated established by uses and customs where it is determined, the precedence and honors that people and symbols should have, the solemnity and development of the ceremonial of important acts where people are related for a purpose determined. The protocol is implemented as a consequence of a social need, that is; it establishes how important acts that occur in society should be developed. Just as legal norms are necessary to regulate the channels that lead to a civilized coexistence between individuals, the protocol rule determines how the acts that emanate from institutions and individuals should be developed.
Rules on protocol
- Norms of moral character, represented by those that are required by the fulfillment of moral duty and inspired by charity, solidarity with others (for example, the obligation to use good manners). Norms of a social nature (of protocol, in a very strict sense) of etiquette, simple conventional rules, variable over time and in each country, of a non-binding nature and whose non-compliance does not represent for the offender more than a social sanction (for example, the Obligation to wear a morning coat during the day and a tuxedo at night). Rules with true legal character, which are dictated by the State and the international community, and which already constitute true positive law and simple customary law (for example, the official provision that regulates the precedence of authorities).
Protocol in the company
In principle, the protocol in the private sector does not have, as is logical, the importance that it has in the public sector, since this is the official protocol, the protocol par excellence. But, even with this affirmation, a distinction must be made between the protocol of the acts organized by the institutions that, although included in the private sector, participate in some way in official public life (corporations, public companies), and the acts organized by the other entities natural persons.
What is the protocol for in the company?
Without protocol, relationships within a company would be chaotic. No one would respect hierarchies and ignorance of the rules would lead to continuous anger and disrespect. The hierarchical order has its reason for being and is justified by the administrative structure of the organization.
Currently, the private sector develops a large number of events of special social relevance that are governed by rules of protocol and etiquette.
The protocol is an important tool to achieve the prestige that the company seeks from any of its perspectives. Every firm should know that having a good product is no longer enough and that the guidelines dictated by the business protocol are becoming more and more important, because they contribute to the consolidation of the corporate image and positioning in the market.
The protocol is necessary because it helps to take care of the details in human and corporate relationships. If this extends to all areas of the company, each of the tasks is ranked.
The protocol serves to achieve a good and harmonious coexistence in the workplace. It helps to understand the need to adapt, integrate and know what the rules are to follow and to observe the correct treatment with both superiors and subordinates.
Recommendations for an adequate protocol in the company
Some recommendations for you to function with ease:
The first thing to know is that within the same company it is not necessary to ask for permission to enter or leave a place or meeting.
What steps should you take if you are having a meeting in your office with guests and you want to join a colleague? First, call him on the phone so he can come to his office. Then stand up when he enters. Finally, greet him and introduce him to visitors, indicating a seat before sitting down.
Respect for the person close to you is key. The correct greeting is "good morning" and not just "good." And if someone is on the phone and you need to communicate something to them, you should not stand by them, but wait for them to cut to get closer.
A man who in social settings gets up from his seat every time a woman enters the place where he is, should not do so in the workplace. when a colleague walks into your office.
It is not okay to meet someone and make them wait while you talk on the phone. Shorten the conversation and request that calls not be passed to you in order to focus on your visitor.
In general, subordinates must accept and follow directions from superiors. If you do not agree with any mandate received, state your opinion in private and with courtesy.
Dealing with subordinates must be respectful. Their departure times will be taken into account, avoiding organizing meetings just at the time they should leave.
In a first meeting between people from different companies, they should be about you and not by your first name. If it is a special situation and the treatment of "vos" arises due to age, it can be used as long as permission has been previously requested to do so. It is also possible to tweet when the older person requests it or when the relationship between the boss and his employee is informal.
Take care of the small details that make coexistence better. Think that the great details take care of themselves.
Having good manners is a way to grow both professionally and personally.
A company that respects the ceremonial contributes to developing a professional and dynamic corporate image.
Finally, an interesting interview in which it is appreciated why the protocol is a powerful communication tool that must be used in the business world.
Sources
- Martínez Guillén, María del Carmen. Basic manual of business and social protocol. Ediciones Díaz de Santos, 2007.Cortelezzi, Edith. Good Manners, Good Business, Random House Mondadori, 2012.
