Business Management Model: Focused on the client, which allows the generation of value for the organization, its staff, the community and the shareholders, achieving consistency towards the future.
Points to keep in mind in every venture
- Customer business Values, vision and mission Management and organization chart Product and service offering Key Performance Indicators Customer interactions with the company Operational processes that serve customers Structure and technological support that complement the processes
What emerges from the analysis in organizations?
- Processes that support clients not focused on the same Management and administration systems not focused on the client, with redundant and inconsistent information Absence of clear definitions of roles and responsibilities Management indicators not aligned with the customer value proposition Management indicators not tied directly to the performance of people There is no documentation of processes or policies making customer responses depend on people only There is no horizontal vision of the processes, the organization acting through vertical silos (sales, operation, support, etc.) that do not they look at the best for the organization
Why do these opportunities arise?
- The enterprises grow and diversify The entrepreneur begins by covering different roles simultaneously It becomes difficult to delegate and begin to professionalize the organization It is difficult to share information with people and thereby generate their autonomy and teamwork The business and processes change over time and are not there properly documented, being 100% dependent on people
How to model?
INFORMATION TO COLLECT PRIOR TO MODELING
- Analysis of current Processes detailing their operation and detecting opportunities raised by those involved and our work team Analysis of current Management Systems detecting opportunities for improvement Survey of key management indicators and organization policies - Entities and Entrepreneurship Relations Model
MODELING
- Carrying out focus groups with clients Review of the Mission and Vision Proposal of the Business and Management Model Specification of changes or new management systems Assembling the Macro Processes of the new management system Assembling the detailed processes of the new model Implementation of the new processes and management systems
DETAIL OF THE DESCRIPTION OF THE PROCESSES
Main Document describing:
- Name Objective Phases Sub - Processes Roles Involved
Critical factors for successful implementation
- The organization must perceive the need for change as a whole Carry out an adequate analysis of the impact of the change Do not underestimate the consequences of the project on people, resources and the rest of the organization The team, and especially the project leader must have enough power (formal and informal) Involve the right people Be clear about the goal Take into account all important factors, avoid a biased view Work on causes rather than work on symptoms Prioritize resources and avoid projects that compete simultaneously Validate with external and / or internal clients their needs To overcome the fear of change To generate the necessary sense of urgency
Benefits
- Increase in customer focus by improving their satisfaction and loyalty Registration and systematic attention to business opportunities Focus on actions to achieve the objectives of the enterprise (qualitative and quantitative) with a horizontal focus within the organization Development of people Work in multidisciplinary teams
Conclusions
- Entrepreneurships evolve over time Growth requires leadership and professionalization of the organization Proper integration and customer focus make the difference Management systems must be customer-centric Clear and adequately communicated objectives develop people, the organization, the community and the sustainability of the organization towards the future (virtuous circle) It is not easy to delegate power to the people in the organization It is key to recruit, motivate and develop people properly There is always the opportunity to create new things and improve existing ones; both efforts must be made simultaneously Modeling impacts qualitative and quantitative results Do not forget to CELEBRATE ACHIEVEMENTS
