"In the future it will not be illiterate who has not learned to read or write, but who has not learned to learn, learned to unlearn and learned to continue learning."
André Malraux, a French writer, expressed: “Education is not inherited, it is conquered”.
netiquette-27-rules-for-correct-internet-communicationEuripides, Greek poet, said: “It is nature that gives the nobility of conduct; but education, nevertheless, teaches the rules ”.
The word netiquette was born in the environment of cybernautics and it is possible to perceive that it is a new discipline that comes from the label, which was originally born in the Middle Ages in Europe and was practiced by the noble class of that continent, but in our globalized era has become necessary to safeguard written communications.
The label comes from several centuries ago, when the European kingdoms carried out negotiations of a political and commercial nature to maintain their stability and contribute to economic development; however, they had to resort to diplomatic arrangements that required formal treaties between the various reigns.
- The label, as is known, is inspired by justice, since it teaches that the rights of people end where others begin. It is also inspired by ethics, because no immoral act can be elegant or in good tone. art because it exalts neatness and aesthetics.
In such a way, that from the above, it follows that netiquette is the etiquette that netizens must exercise among themselves; and that was born as a result of the new tool of modern technology called electronic mail or e-mail.
On the other hand, based on the following netiquette rules, which are submitted to the approval of lovers and faithful adherents of respect and consideration for the recipients of the messages, some grammatical rules applied in their writing are also included, with an emphasis on the correct use of spelling.
- Respect is demanded in all communication activities, especially on the Internet, where brevity prevails; However, the greeting and farewell must be formal despite the trust that may exist between senders and receivers. It is advisable to notify immediately that the information sent to you has been received and to thank. Messages must be used with the name or surname of the issuer, at the bottom; but do not use diminutives, remember that they are quick but formal communications between peers and the heads of your organization. Use two names or two surnames if there are repeated names in your office, to avoid mistakes or confusion; in financial matters, a mistake of this kind cannot be allowed. Internet and e-mail exist on a global level, it is necessary to take note that their cultures and expressions are very different and therefore,meanings too; so it is necessary to foresee the denotation and connotation of the words, to avoid possible differences of interpretation by the recipients and the recipients and the consequent misrepresentations.If you write with sustained capital letters it will seem that you are yelling at your addressee, this is how you interpret Also, using only capital letters makes the message difficult to understand; if there are no accents in the verbs, for example, it is not known if the action is in the present, past or future tense and if there is any doubt this delays decision making. Using double or triple question marks or exclamation marks will give the impression of being very emphatic or claiming in an impatient and disrespectful tone, remember to apply netiquette, neither should you write and alternate upper and lower case letters,your reading is tiring and it will seem that you have a lot of time to do it. Abbreviations are not used much in modern writing anymore, many people do not know or understand them, avoid using them. It should be laconic but not telegraphic, the message must provide the necessary, concrete and understandable information. When a term from another language must be mentioned, use italics or put it in quotation marks. Do not forget to indicate the subject in the mail, it is useful to give an idea of its content; However, it should be brief with a maximum of three words. Figures, backgrounds, colors do not harmonize with the seriousness of the information that is processed in organizations; If it is personal, of course, there is no objection. If you want to highlight short phrases use the bold or quotation marks, but do not underline it,Remember that this is not recommended as it can be confused with a link. An attitude of complaint should be formulated with the greatest tact and diplomacy possible. Always reread your mail before sending it, whether due to typing, spelling or semantics errors. It is necessary Mark the words, use capital letters in the words that carry it and put punctuation in the emails, that ensures a good interpretation of the written code.If you write with sustained capital letters, remember that they should be marked, it will be better for a good understanding of the message. As for verbs, always check past and future tenses so as not to delay a process. The message is not written all at once in a long paragraph; use paragraphs of two or three lines with a full stop and internal punctuation, this makes reading easier and you will receive a quicker response.Always indicate in the text that there is an attached file; Sometimes the addressee, or the addressee, does not realize and does not find out its content. Do not sign with your name or diminutive anything else, the formality of the documents demands your full name and that of the organization; Remember, the mail is fast but not informal. If it will take time to provide information, advise that you will do it soon and do not expect the recipient. If you send an email with a phrase "this urges me" or "I must have an answer urgent ”, there is no doubt that he has lost his sense of persuasion and courtesy. The organization's resources are not for constant exchange of messages, even if they are motivational; much less chain circulation. Cultivate the habit of being thankful for informative work messages,This allows you to be up-to-date and fuels the motivation of the sender. A warning tip: keep comments of confidential information of the organization to yourself, do not forget that cyberspace is the fastest means of dissemination, take care of that flank!
Sources:
- NETIQUETA, by Leticia Baldridge and Virginia Shea, Serrano Chavarría, Carlota. Diplomat's Manual. Zeta Servicios Gráfico SA El Salvador, 1998. Revision and correction by Mr. Alberto Gómez Font, General Coordinator of FundéuBBVA, May 2012. Product of the observation and readings of business and service emails, of exchange of messages with companies, institutions, friends / as on the internet and needs felt in the environment of their work, adapted by the facilitator / author.
