Paradoxes of "KNOWLEDGE"
- Using "Knowledge" does not mean consuming it. Transferring "Knowledge" does not mean losing it. "Knowledge" is abundant, but the ability to use it is scarce. Several Organizations are reluctant to produce "Knowledge."
Manage and Capitalize "Knowledge"
The creation and dissemination of "Knowledge" is increasingly a decisive factor in the competitiveness of organizations because "Knowledge" can be:
- A good
- Intellectual Property Rights
- Pharmaceutical industry
- Value added
- High Tech Industry
- It can be tradable and interchangeable
- Key employee mobility.
- Intellectual Property Rights
Manage and Capitalize "Knowledge"
The ability to manage "Knowledge" is increasingly crucial
- Cycle "Knowledge - Information" "KNOWLEDGE"
- Exists in Intelligent Systems
- R&D Centers
- Can be Digitized
- All Scope Excessive use
- Exists in Intelligent Systems
Challenge: Manage the transformation of "Knowledge" into information and vice versa, in the context of creation and its application.
WHY?
Every organization somehow manages "Knowledge"
The ability to identify, generate, acquire, disseminate and capture the benefits that “Knowledge” provides provides a strategic and competitive advantage.
The intangible value of "Knowledge" in most organizations exceeds the tangible value of their assets
Overview:
- Economy of “Knowledge” Administration of “Knowledge” The Value of “Knowledge” Intellectual Capital Smart Markets “Knowledge” Networks Innovation Systems
Knowledge Economy
- Interest in "Knowledge"
- Increasing recognition by economic agents that "Knowledge" is a crucial factor in production and organizational processes
- Globalization
- Markets, Products and Services
- Production based on Know-How
- Internet and Telecommunications
Characteristics
- Information and "Knowledge" can be shared There is no "Local" concept There are no trade barriers "Knowledge" produces added value Large Demand Produces "Human Capital"
Political implications
- New economic approaches Regulations and Taxes New forms of collaboration
Implications for Companies
- Knowledge as the basis of production Development of new corporate policies Development of new technological infrastructure
Challenges
- New ways of evaluation New ways of investing New ways of accounting for profits
Administration of "Knowledge"
What is the Administration of "Knowledge"?
It is the explicit and systematic administration of the essential processes of an organization associated with creating, planning, disseminating, using and capitalizing on "Knowledge".
Why the current interest in the Administration of "Knowledge?
- New administrative processes
- Total Quality Management Business Process Reengineering
- Avoid costly losses and mistakes Can be shared Encourage innovation Maximize profits Capitalize intangible assets
- Know-How, Patents, IP and Human Capital
Success factors
- Recognition of the value of “Knowledge” CEO, Middle Management and Superiors Identification of purposes and clear projects Creation of a culture of Innovation Technological infrastructure Creation of systematization processes
Challenges
- Cultural change
- Long-term commitments Goes beyond departmental disputes Benefits are not always financial
The Value of "Knowledge"
- "Knowledge" = "Intellectual Capital"
- Know-How, Patents, Trademarks, (Industrial Property) Intellectual Property Human Capital Collective Capacities
- Investment in R&D and the Development of Information Systems Training and training of High Level Human Resources Quality of service
- Knowledge is worth only if it can be transmuted into goods and services. It has the capacity to generate wealth (Intellectual as Material).
Intellectual capital
- Why evaluate Intellectual Capital?
- That which can be measured and evaluated; can be managedProvides information for better "Strategic Planning"
- Human Capital = Individual
- "Knowledge", Experience, Know-How
- Processes, Information Systems, Database
- Quality and Satisfaction
Intellectual capital
- Success Factors Awareness of the role of “Knowledge” Understanding = “Intellectual Capital” Common Language Appropriate Indicators Coherent Model Creation of an Adequate System
"You need good mental models, before you can develop good management models"
Smart Markets
What is a Smart Market?
It is the systematic integration and transformation of information - about critical processes - in intelligent and strategic decision-making both in planning (production, investment, joint ventures) and administration.
- New Business Opportunities
- Targeted and Differentiated Market New ways to obtain Benefits
- Minimize Investment Increase Earnings Reduce Costs
- Strategic Analysis and Scenario DevelopmentMarket AnalysisMarketing and Sales
- Targeted and Differentiated Market New ways to obtain Benefits
Elements
- Information Intelligent Transformation Cycle
- Information ↔ Knowledge
- Intelligent technological systems
- Collection Storage and Recovery Processing and Analysis
- Packages (product and service) Training (Translation or Decoding) Consultancies
Knowledge Networks
It is a dynamic process where "Knowledge" is shared to generate new "Knowledge"
It is a process that effectively combines "Intelligent Systems" with "Human Capital" (30-70)
It is a process that adds value from "Individual Knowledge"
Why the Networks?
- Create "IDEAS"
- Think and imagine
- Troubleshoots
- Support decisions
- Manage Projects
Elements of a Network
- InformalityChallenges and ChallengesCooperate Vs. Competing
- Recognition by Capacity not by Authority Reciprocity (open communication forum)
- Individuals who share the same vision and the same goal
- Promote codes of ethics Promote protocols
Benefits
- Create Innovation Systems Promote a new work culture Promote Collaboration Bridges Generate Value Develop Technological Infrastructure Appropriate use of evaluation mechanisms and methods
Innovation Systems
- Innovation System = Learning System Innovating is the combination and integration of:
- Intelligent SystemsIntellectual CapitalInvestment in R&D Strategic PlanningAdministration of "Knowledge"
Innovation levels
- Phase 1: Transfer of "Knowledge" and "Technology"
- Laboratories → Production Universities → Industry
- Researchers → User / Client
- Development of new ideas
- Flows of "Knowledge"
- Ideas → Marketing (Ideas, Products or Services)
Benefits
- Development of new products and services Minimization of investment in R&D Optimization of market needs Better positioning in the market Anticipation of the needs of the “Client / User”