In this essay, an in-depth analysis will be carried out about the importance of the Mission of a service company for the achievement of its objectives, since for years several companies have been seen to fail, and as there are many who seek the solution to this problem, more, however, we must also take into account that if we compare a popular saying referring to the company (The cleanest city is not the one that is swept the most, if not the one that is less dirty) we can To say that: the successful company is not the one that succeeds the most, but the one that also fails the least, and then we must take care of certain aspects that are so important, within which we highlight the mission.
This previously analyzing the critical point of some writers among them ("Ricardo Romero", "Peter Drucker" and "Carlos Mora Vanegas") who are related on the subject, as well as the experience lived by the present authors of this essay, who study the career of Engineering in business management in the city of Tuxtla Gutiérrez Chiapas, with the purpose that this may highlight the importance of defining the mission well for the fulfillment of the objectives in a service company, to later analyze and determine them the possible factors that will help to understand the subject, taking as reference 1 small service company in the city of Tuxtla Gutiérrez, Chiapas: "Materiales San Martín".
Introduction
In daily life, the human being full of joy and full of things to live, has always felt the need to achieve their daily goals, as well as their goals and their biggest dreams, however everything has a beginning, but some for a and another reason they do not reach them, one of the questions would be why they do not reach their dreams, goals etc.? Is there something that has affected them to achieve it? What was it that was done wrong so that they did not reach them? Questions that would help to find a solution, in the life of companies it is also like that, it is as if the business were a person who is controlled by the brain and organs which in this case would be those who work there, analyzing the previous questions for proper operation, we will address the service companies,And so we can say that these questions can also help them to reflect and therefore strengthen, in addition to them, the main thing would be to be clear about what a mission is and of course what the company's mission is, the importance it exercises and How it can affect the expected objectives in the business, without a doubt, an issue that every businessman or entrepreneur must take into account throughout his career, and that we will study in this essay.and that in this essay we will study.and that in this essay we will study.
DEVELOPING.
To begin with, we want you to reflect: what would a person be without a reason for being ?, what we hope and not, you are sitting on your sofa, without friends, without goals to fulfill, without dreams, would it be a life without a destination go true ?, now we must know what is a company ?, according to "Ricardo Romero", author of the book Marketing, defines the company as "the body formed by people, material goods, aspirations and common achievements to give satisfaction to its customers", then suppose that life is a company, what would you think of it? Isn't it right for a company to be in the market for no reason, in that world in which we, the clients, are? This in a company is called mission, and therefore the company must ask itself:About us? Who are we really working for? What do we sell? Who do we sell to?
Organizations need an original purpose that is their starting point, then the mission begins to develop, which would be like the heart and soul for the growth of the company, undoubtedly key, vital points, which in the future will help to develop it as such and achieve its objectives, whether it is profitable or not, but in many cases those who run it are carried away by their intuition that in a considered time it may fail, but the question is, how would the failure of the mission of the company? This would inevitably affect the objectives, both short-term and future, and for this we must know how such an objective is,So we say that they are the goals of the entire organization in general and these should be raised to follow a course and not get lost in the course of the life of the company, you may say, how do I reach my objectives? The company must take that path as well, and the objectives that are created in it must be carried out on a certain date in such a way that the achievements are as expected, and thus be able to evaluate, if the time was correct and optimal to achieve them, and clear to see how much the mission has influenced, in such a way that if it is not correct, make changes.and thus be able to evaluate if the time was correct and optimal to achieve them, and of course see how much the mission has influenced, in such a way that if it is not correct, make changes.and thus be able to evaluate if the time was correct and optimal to achieve them, and of course see how much the mission has influenced, in such a way that if it is not correct, make changes.
Well, so now after studying and analyzing these concepts, let's go to what matters to us, you will say, friends, but these things that you tell us, will they be useful for all companies? We have our opinion, of course, but now we have to talk about service companies, and this is where we must also be clear that it is a service, will it be something very important? How do they relate to the company? What will the mission of these service companies be like? Questions and questions that haunt our heads, and to understand, we want you to remember, when was the last time you went to a restaurant? Without a doubt you entered and saw that the atmosphere was pleasant, a background music that encouraged you to stay for hours, a menu that ummm! not even your grandmother's food surpassed it, so you decide to stay and make that place your second home,But what would have happened, if the waiter enters, and you see him badly dressed in the first place, in the second time, he does not even say good morning to you, he takes time to serve you, and he is in a bad mood? Wouldn't you turn around And would you go? This is where we see that service is simply the way of working for you, and this is where our interest also encourages us to analyze these types of companies, and say, isn't it important that everyone has a good Clearly the mission or the reason for being of the company, and where does it want to go? We tell you this, because for everything in life it is like that, the attitude with which you go to work, the desire with which you live, and If you are an entrepreneur or businessman, analyze if you and your team do not make those mistakes, and help you reach the achievement that would be nothing more than the very satisfactory success of one thing, which thing? Your goals,both as a person and as a company, which would be based on the mission.
Now that we have seen the importance of the mission in a service company to achieve its objectives, we will analyze how one should be, first we see that the main problems to define the mission is to be conformist, there are many companies that settle for quality of their service or product and routine transform it into a vicious cycle, and they do not try to improve every day more, this making it a problem because if we are not clear about the mission, the objectives of a company could fail, taking it to the cliff, then we say that this must be clear in order to have a good organization, "Peter Drucker" tells us that only a clear definition of the mission and purpose of the company
They allow us to have clear and realistic objectives, and it is true, to begin with we must know our clients, we must be at the forefront in satisfying the client's needs and not ours, since they would be our reason for being.
Failure is a threat to any company and when it happens, normally you lose your way, and it is already very difficult to stay afloat, but as everyone says that you learn from mistakes, in this way it is necessary to keep in mind that if this were to happen To happen, the mission will be modified and as a result we will obtain a vision that will better open our panorama, in order to achieve the desired objectives in the future.
The mission must be adaptable to the changes that will happen in this way, such as competition in the market, people's tastes, fashion, etc.
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