Emotional intelligence is an attitude in which individuals reflect their emotions and mental abilities with which they achieve success in life, in each of them is the ability to develop the appropriate motivations and reactions for all types of phenomena that is presented to them both in personal life and in work, this also implies knowing how to put oneself in the place of other people and have self-awareness to achieve a better coexistence in the different areas of their life.
In the workplace, emotions are essential to make all kinds of decisions since it depends on them to understand the intensity of the problem and likewise not to alter the possible solutions that exist in it, since sometimes emotions can alter small points.
In emotional intelligence, motivation is one of the fundamental factors since it is an attitude that helps to stimulate always speaking with sincerity, integrity and putting both internal and external ethics ahead, and in it satisfaction is reflected in complying with goals set.
Apathy is another important factor since job stability depends on it, knowing how to treat people within the work environment, how to stimulate them, how to ask for things, above all respecting the point of view of each one of them. This factor also applies to customers as we must respect and understand their points of view to give them better satisfaction. Here we can also include social skills since they go hand in hand with empathy to be able to introduce enthusiasm in customers towards our product or service.
conclusion
The emotions that play daily in our daily life are the factors that influence organizations, so each individual must always be prepared to face all kinds of challenges that arise, it is essential to remember that it is one of their obligations, not forgetting the goals and dreams of each one of them.
In other words, the company must always take into account that each of the employees have goals, objectives and needs that must always be met so that they have satisfaction with what each of them do; achieving satisfaction in them motivates them to have better performance.
Emotional intelligence is said to be the ability to recognize one's own and others' feelings, therefore possessing skills such as being able to motivate and persist in the face of disappointments, control impulse, delay gratification, regulate mood and avoid that disorders diminish the ability to think, show empathy and harbor hope can become great tools that give an advantage in the business world
Bibliography
- Emotional intelligence, your human skills. Campos Herrero. Emotional intelligence within companies. Caruso, David R, Salovey, and Peter.
