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Introduction to processes and procedures in the company

Table of contents:

Anonim

Processes

A process is a set of activities that allow to achieve a specific objective.

The processes must be relieved in an organization in order to achieve the 3Es (Efficiency, effectiveness and economy) in an entity.

The process is linked to the mission, product and services offered by the company. It is a set of activities grouped in sequential stages.

There are some process survey techniques, but all of them address the following aspects:

The work and the process

  • What should be done? With what equipment will the work be done? How will the work be done? Where will the work be done?
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Work and relationship with other people's work

Who will do and to whom will the work go?

Who will control the work?

Dimension of the work

  • When will the work be done? What will be the conditions under which the work will be done? What will be required of the worker (Skills, knowledge or experience)? How long will it take to do a unit of work? What will be the pay for the work? What will be the unit cost of doing the job?

Some organizations may have macroprocesses given its size, as the macroprocesses are in turn branched into processes, these in sub-processes, activities and tasks. Other companies, on the other hand, because they are medium-sized, will have processes, sub-processes, activities and tasks.

1.2 Elements involved in a process

ELEMENTS INVOLVED IN A PROCESS

Relentless process improvement allows for ever-changing customer expectations to be met.

Edward Deming believes that the focus of the executives of an organization should be 96% directed towards the improvement of work processes and systems.

The processes must be constantly improved. Each process must have the following characteristics.

1.3 Characteristics of the processes

Have a precise beginning and end. Many times it begins to the point that another process ends and ends where another begins.

Have an owner who is the lowest ranking person in the organization who can make decisions that directly affect said process

It consists of several discrete steps (50 to 200 in large companies) that occur each time the process is executed.

Each step consumes time, money, raw materials or labor.

Example:

MACROPROCESSES 1: IMPORT

FINAL SERVICE: RECEIVE IMPORTED CARGO BY SEA

RECEIVE REQUIREMENTS MERCHANDISE DELIVERED TO THE CLIENT

MACROPROCESSES 2: EXPORT

FINAL SERVICE: DISPATCH EXPORTED CARGO VIA MARITIME

RECEIVE MERCHANDISE REQUIREMENTS - DISPATCHED

Every process requires elements that compose it and these are: the human personnel involved, time, money, equipment, materials, production, planning, technical aspects, among others, as well as the functions in which they intervene throughout the entire process. process (See Table 1)

1.4 Numeric key by functions

This table has been prepared that groups organizational issues that help to define processes by identifying elements, resources, departments and actors

Table 1

Original text


10-People

20 hours

30- Money

11-Direct

12-Indirect

13-Proportion

14-Lists

15-Combinations

16-Changes (beginnings, etc.)

17-Sex

18-Health, well-being

19-Training

21-Normal

22-Overtime

23-Proportion

24-Fouls (absences)

25-Vacation

26-Available

27-Direct

28-Indirect

29-Combinations

31-Payroll

32-Budget

33-Forecasts

34-Programming

35-Average rates

36-Premiums

37-Financial statements

38-Cost reduction

39-Taxes, insurance, travel

40- Team

50- Materials

60- Production

Typical functions

Cost accounting

Manufacturing control

Inventory management

Property accounting

Common Seats

Depreciation and amortization of deferred costs, including property

Property withdrawal

Inventory transfer (from raw material to work in progress to finished product)

Manufacturing expenses absorbed

Variations, even waste.

Changes in the carrying amount of inventories, properties and other deferred costs

Vital forms and documents

Labor Cards

Material requests

Production or workshop orders

Movement tickets

Waste or waste tickets

Manufacturing Expense Types and Application Worksheets.

Authorization of inventory adjustments

Requests for capitalizable disbursements.

Usual Data Bases

Property master file (dynamic)

Product master file (reference)

  • Cost information Material relationships Routing sheets

Account amortization analysis (dynamic)

Normal Links

Inputs of material and labor of the acquisition and payment cycle.

Product shipments to the entry cycle

Activity summaries (journal entries) to the financial reporting cycle.

4.4 INCOME

Typical Functions

Granting of credit

Order entry

Delivery or shipment

Billing.

Accounting for commissions

Collateral accounting

Accounts receivable

Cash income

Collection (eg, arrears collection management)

Invoice adjustments

Sales costing

Common Seats

Sales

Costs of sale

Cash Income

Returns and on sales

Discounts for prompt payment

Provisions for doubtful accounts

Cancellations (write-offs) and recoveries of canceled accounts

Commission expenses

Sales tax liability

Accumulation of warranty expenses

Vital forms and documents

Customer orders

Sales or shipping orders

Bills of lading

Sales invoices

Remittance notices to clients

Forms for customer adjustments

Usual databases

Reference

Customer and credit master files

Product catalogs and price lists or files

Dynamics

Pending orders archive

Detail of accounts receivable

Analysis archive and sales history

Normal Links

Cash income to the treasury cycle

Shipments of products of the conversion cycle.

Activity summaries (journal entry) to the financial reporting cycle.

4.5 FINANCIAL

Typical Functions

Passes to the general major

Obtaining data for supplementary exposures

Preparation of journal entries (if not done in other cycles)

Consolidation

Converting data into another currency

Report preparation

Financial record retention

Common Seats

Valuation (If not prepared in other cycles)

Eliminations

Reclassifications

Vital forms and documents

Journal entries

Financial statements and other reports

Usual Data Bases

Reference

Account classification

Budgets

Currency exchange rates

Dynamics

Major general

Auxiliary majors

Normal Links

Journal entries from other cycles

Reports to the financial planning and control function

Common Reports

Trial balances

Balance sheets and profit and loss statements

Reports by responsibilities

Profit and loss report by divisions or other sections

Statements of movement of cash and of origin and application of funds

Income tax returns.

The main aspects of payroll control are:

Staff hiring

Time control

Preparation and posting of payroll

Payment distribution (Check or cash)

Personal control

Analysis of implanted systems

Techniques and means of motivation

Work environment

Union relations

Regulations

Employment contracts

Job analysis

Training and education programs

Organization

Application case

The following areas of the Human Resources Department are established in a company. Obtain the respective approaches to each of these areas and the associated microprocesses

The established areas are:

1.- Services

2.- Legal Benefits

3.- Social Work

4.- Control

5.- Industrial Safety and Hygiene

The attention focuses of each area are:

- SERVICES

1.- Loan

2.- Advance

3.- Medical Insurance

4.- Food

5.- Training

6.- Contracted Express

8.- Benefits to the IESS

- LEGAL BENEFITS

1.- Holidays

2.- Commissary

3.- Social Benefits (IESS)

3.1 Unsecured Loan

3.2 Withdrawal from the Reserve Fund of Active Personnel

3.3 Return of the Losing Personal Reserve Fund

3.4 IESS retirement

3.5 Unemployment Insurance

4.- Payment of the Thirteenth Salary

5.- Payment of the Fourteenth Salary

6.- Payment of utilities

7.- Payment of salary component

8.- Business Contributions to the IESS

8.1 Reserve Fund Deposit

8.1.1 Active Personnel

8.1.2 Dismissed Personnel

8.2 Payment of personal and employer contributions

- SOCIAL WORK

1.- Permission

2.- Medical License

3.- Work accident

4.- Events

CONTROL

Personal control

1.- Personnel Selection

2.- Hiring

2.1 Stable

2.2 Eventual

3.- Evaluation of personnel in probationary period

4.- Transfer of personnel

5.- Change of position

6.- Interdepartmental change

7.- Disciplinary sanctions

Activity control

1.- Card holder

2.- Settlement of assets

Expense Control

1.- Travel Expenses

2.- Route

3.- Payment role

4.- Payment of Income Tax

5.- Payment to the Juvenile Court

6.- Account Analysis

7.- Salary Leveling

8.- IESS Certificate

SAFETY AND INDUSTRIAL HYGIENE

1.- Comprehensive Security

2.- Industrial Hygiene

3.- Uniforms and security implements

4.- Medical Attention in Local Dispensary

As we can see, these surveyed criteria identify a general structure of the Human Resources area of ​​some companies

Other Payroll and personnel control approaches are detailed below

Typical functions

Select staff

Analyze labor relations

Make attendance records

Payroll accounting

Disburse payroll

Common seats

Processes

Cash Management

Cash control

Control Schemes

Cash Disbursements

Cash Replacement

Cash register

4.8 INVENTORY

Process: Warehouse and Inventory Management

Activities

Product Storage

Product Coding

Inventory classification

Inventory loss

Budget control of materials

Physical Inventory Taking

Prepare Orders

Product receipt

Products Dispatch

Return of products

Transfers between warehouses

4.9 Control Schemes

Control must be present in the processes, activities and tasks. The schemes are varied from policies, rules, laws and regulations, to prevention signs, letters, inspectors, supervisors, automatic system or process controls.

Control schemes must be implemented in the main processes of an organization, that is, in the:

Shopping function

Receive function

Storage function

Distribution function

Production function (In the case of conversion processes)

Shopping function

The purchasing process begins with a purchase request or order, which must be approved by the storage department or another department that needs said goods or services. A copy of the request is sent to the purchasing department in order to prepare the duly numbered purchase order.

In some large companies purchase orders are issued, only if other procedures are fulfilled, such as: determining the need for the item, obtaining competitive offers, obtaining approval of the financial aspect.

Copies of the purchase order should be sent to the Accounting and reception departments.

The purchase order can be made by telephone by the buyer, but must be formally prepared and sent.

Receive function

All goods received, without exception, must be entered into the company through the reception department, which is independent from the purchasing, storage and dispatch departments.

The reception department executes some activities and / or tasks, including:

Check quantities of goods received

Detect damaged or defective merchandise

Prepare input reports

Transmits / sends received goods to warehousing department

Storage function

As goods are shipped to warehouses, they must be counted, inspected, and reported as received.

The storage department notifies the accounting department of the amount received that is entered and put into stock

The storage department signs as responsible for the custody of the goods during their storage time.

Distribution function

Please review the following cases and identify any errors and / or weaknesses that have been found.

1.- A cashier does not register cash sales and steals it.

2.- An accounting assistant accidentally omits the recording of the day's entries from a register.

3.- A teller misappropriates cash payments from customers on documents receivable, by not accounting for entries in customer accounts

4.- An accounting assistant does not accidentally record the payment of a document receivable

5.- An accounting assistant prepares a check for himself and accounts it as if it had been drawn on a supplier

6.- When an invoice is received from a supplier, a purchase is recorded and it is registered again when the supplier sends a duplicate of the invoice

7.- An accounting assistant prepares a check in your name and records it as if it had been issued to a large supplier

8.- A disbursement is made to pay an invoice for goods that have not been received

9.- The goods are ordered but shipped to an inappropriate address and are stolen.

10.- A purchase is registered when an invoice is received from a supplier, and it is registered again when the supplier sends a duplicate invoice.

CASES WITH SOLUTION:

1.- A cashier does not register cash sales and steals it.

  • Inadequate supervision of tellers Clients are not encouraged to obtain receipts for cash payment

2.- An accounting assistant accidentally omits the recording of the day's entries from a register.

  • Inadequate controls to reconcile cash register tapes and accounting records Inadequate controls to reconcile bank accounts

3.- A teller misappropriates cash payments from customers on documents receivable, by not accounting for entries in customer accounts

  • Lack of separation of duties between staff who have access to cash inflows and those who make entries in accounts receivable records

4.- An accounting assistant does not accidentally record the payment of a document receivable

  • Inadequate reconciliations of the auxiliary records of accounts receivable with the control account of the general ledger.

5.- An accounting assistant prepares a check for himself and accounts it as if it had been drawn on a supplier

  • Inadequate separation of duties and functions. The person who signs the checks does not review or cancel the supporting documents

6.- When an invoice is received from a supplier, a purchase is recorded and it is registered again when the supplier sends a duplicate of the invoice

  • Ineffective controls in the review and cancellation of supporting documents by the person signing the check.

7.- An accounting assistant prepares a check in your name and records it as if it had been issued to a large supplier

  • Inadequate separation of duties between accounting and preparation of cash disbursements The person signing the checks does not review or cancel the supporting documents

8.- A disbursement is made to pay an invoice for goods that have not been received

  • Ineffective controls to associate invoices with entry documents before authorizing disbursements.

9.- The goods are ordered but shipped to an inappropriate address and are stolen.

  • Ineffective controls to associate invoices with input documents, prior to authorizing disbursements.

10.- A purchase is registered when an invoice is received from a supplier, and it is registered again when the supplier sends a duplicate invoice.

  • Ineffective controls for the review and cancellation of supporting documents by the person signing the checks.

4.10 PROCESS IMPROVEMENT

Process improvement begins with a team of collaborators who meet to develop a flow chart that will graphically represent the different steps in the process. Too often, just a visual analysis reveals sources of waste that can be corrected immediately: downtime, redundant paperwork, unnecessary material movements, and ineffective inspections.

The analysis of the process is based on another important premise: Each step either contributes to the value of the product or contributes to waste. There are no other alternatives and if a step contributes to waste it must be eliminated immediately, because logically it is increasing costs, and it is reducing the company's profits each time that step is repeated.

It is important to take these criteria into account in order to make recommendations in the processes and promote their continuous improvement.

5 BIBLIOGRAPHY

Administrative Audit, Leonard William, Editorial Diana, Mexico

Administrative Audit, EF Norbeck, Technical Editor, Mexico

Practical Applications of PERT and CPM, Lui Yu Chen-ao, Editorial Deusto Bilbao - Spain

Contemporary Audit, Boutell, Accounting and Administrative Editions, Mexico

Budget Control Practice, Marcel Moisson, Editorial Deusto Bilbao - Spain

Zero Base Budget, Pyhrr Peter A., ​​Editorial Limusa México

Principles and Applications of Management Control, P. Simeray, Editorial Deusto Bilbao - Spain

Administrative Audit, JA Fernández Arena, Editorial Diana México

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Introduction to processes and procedures in the company