Knowledge management is the process of transforming information and intangible assets into value for customers and members of the company.
Towards a definition of knowledge management
It is the systemic process of searching, organizing, filtering and presenting information with the aim of improving people's understanding of a specific area of interest. (Davenport and Prusak)
It is the organizational process that seeks the synergistic combination of data and information processing through the capacities of information and communication technologies (ICT) and the creativity and innovation capacities of people. (Gold, et al.)
It is the constant process of identifying, finding, classifying, projecting, presenting and using in a more efficient way the knowledge and experience of the business, accumulated in the organization, in a way that improves the reach of the employee to achieve competitive advantages. (Nieves and León)
It is an administrative strategy that captures, manages and uses information to implement projects in an effective and efficient way. (Batten)
It is the new discipline to enable people, teams and entire organizations to create, share and apply knowledge, collectively and systematically, to improve the achievement of business objectives. (Wallace)
It is a set of processes focused on the development and application of a company's knowledge to generate intellectual assets that can be exploited and generate value by meeting the objectives of our company. (Fernández, pp. 88,89)
It can be defined as a systematic process of searching, selecting, organizing and disseminating information, the purpose of which is to provide the company's professionals with the necessary knowledge to effectively carry out their work. (Steib, pp. 58,59)
It consists of the practice of reusing processes and solutions that have been acquired through the experience, information, knowledge or skills of the company's staff or by searching external sources. (Eagle,)
It is the function that plans, coordinates and controls the knowledge flows that occur in the company in relation to its activities and its environment, in order to create essential skills. (Garcia)
The knowledge management cycle
Although the above definitions suggest different approaches, one thing they seem to agree on is that knowledge management is a process whose components make up a cycle, for which the following scheme is proposed:
Source: García-Tapial, p. 30
Through the following webinar you will learn more about the concept of knowledge management and its importance for the development of organizations.
Bibliography
- Aguilá, José. Knowledge Management, In: Expansión, November 11, 1999 Batten, Lance. Knowledge Management 100 Success Secrets. Lulu.com, 2008 Davenport, TH, & Prusak, L. Working knowledge: how organizations manage what they know. Harvard Business School Press. 1998 Fernández, Javier. The Management of the new millennium, In: Human Capital, No. 127, November 1999García-Tapial, Joaquín. Knowledge and business management, EOI Esc.Organiz.Industrial, 2002. García Morales, et al. Research on Management of Knowledge, Learning and Intellectual Capital. In: Club Intelect, July 1999, p. 14-22Gold, AH, et al. Knowledge management, an organizational capabilities pespective. Journal of Management Information Systems, 2001Nieves, Yadira and León, Magda. Knowledge management:a new perspective on the management of organizations, 2001Steib, Nicolas. Knowledge Management: More Than Information, In: Training & Development Digest, May 1999. Wallace, William. Knowledge Management, 1999
