PEOPLE MANAGEMENT AS A SUSTAINABLE COMPETITIVE ADVANTAGE
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"Just as the oil in an engine allows the parts to work without friction, so also the communications for a company contribute to the improvement of the working environment"
Definition
Process of exchange of information, ideas, thoughts, feelings, that occurs between two or more people, using symbols known to both parties.
Importance
A security officer spends approximately 75% of his time communicating in different ways.
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