According to the Sergio Arboleda University survey, how is internal communication in Latin America? The major victims of internal communication problems in Latin American companies would be the organizational climate and customer service programs.
Forty communication students from the Sergio Arboleda University, led by the internal communication advisor Jorge Aguilera, carried out an Internet survey of 210 companies in Latin America.
With an average of 32 companies surveyed by country, from Mexico to Argentina and Chile, of course, through El Salvador, Venezuela and Colombia, the survey establishes that between 80 and 100% of management problems in Latin American companies have had their origin of poor internal communication processes.
Another of the survey findings indicates that apparently communication problems in companies appear mainly among their areas where communication problems generated by people with attitude problems are more frequent.
Thus, one of the problems that most afflict Latin American companies is poor communication between the areas that are part of the same process, there can be seen a marked concern in countries such as Peru, Panama and El Salvador, where 32% of the companies surveyed, considered this to be a very frequent problem, followed by Colombia with 14%; While Argentina and Chile considered it as a problem with relative frequency, presenting 57%, Venezuela 45%, Mexico was the exception since it was considered a rare problem in 52%.
Peru, Panama and El Salvador
- Never occurs Infrequently occurs Relatively frequently Frequently Very Frequently
In almost the same order, the lack of expressions of recognition and motivation of the immediate superiors towards collaborators is a very frequent problem in Peru, Panama and El Salvador in 28% of the firms, followed by Colombia with 24%, and Venezuela where its companies affirm that this situation occurs with some frequency in 42%.
Colombia
Another of the problems that most affects companies in Peru, Panama and El Salvador has to do with interpersonal relationships in teams, since its managers considered that it is presented in a very marked way by 43% in their organizations, this Situation is present in a lower proportion with a rating of 4, in Mexico with 36%, followed by Venezuela with 27%, Colombia with 14%, Argentina and Chile with 10%.
Mexico
In technological deficiencies, the companies that showed the greatest concern were the Colombian ones, as 21% of the organizations stated that this situation occurs very frequently, followed by Argentina and Chile, but with a more moderate frequency, with 20%, on the contrary The registration of Mexican companies as 67% assures that this problem never occurs, followed by Venezuela with 38%, and Peru, Panama and El Salvador with 32%.
Venezuela
Again Peru, and the two Central American countries occupy the first place, but this time with a positive balance in terms of geographical distances that make communication between the parts of the same process difficult, since 45% of the companies surveyed expressed that this The problem never arises, followed by Mexico with 42%, Venezuela with 38%, Argentina, Chile and finally Colombia with 20%.
On the other hand, to the question, are there processes whose design prevents communication between the parts of the organization? Most companies agreed that it is presented in a relative way, starting with Venezuela, which registered 38%, closely followed by Argentina. and Chile with 37%, Colombia with 32%, while in Mexico their organizations stated that it is rare and in Peru, Panama and El Salvador assured that it never occurs.
Likewise, 32% of the companies in Colombia considered that the lack of information from the directives to the collaborators is a difficulty that is frequently present, contrary to the other countries that showed a positive balance, in Mexico by 50% They stated that it never occurs, followed by Peru and the Central Americans with 36%, Venezuela infrequently with 38%, and finally Argentina and Chile with relativity, with 53%.
Dispersed results were observed in the problem of poor communication between the immediate superior and the collaborator, since Peru, Panama and El Salvador, 26% of their companies assured that this difficulty occurs quite frequently, Mexico and Venezuela with little, 40% and 39% respectively, in Argentina and Chile it is relative, 47%, and in Colombia they assure that it is frequent, 25%.
Regarding the lack of feedback or two-way channels where employees can answer their questions, it was observed in most countries that a large part of companies consider this situation to be relative, in Argentina and Chile 43%, in Colombia 32%, in Peru, Panama and El Salvador 31%, and 40% of Mexican companies stated that it occurs infrequently, as well as Venezuelan companies with 39%.
In generalized attitude problems that affect interpersonal communication, 30% of companies in Peru, Panama and El Salvador assured that this problem is seen frequently, while in Mexico 48% considered that this situation occurs infrequently, Likewise, in Argentina and Chile, 50% stated that this is a relative inconvenience, as in Venezuela, 42% and in Colombia, 32%.
