On many occasions, I have found organizations whose managers seem determined to hinder Quality, despite having a favorable public discourse towards quality management systems.
Having these entrepreneurs or business leaders as recipients, I propose below a series of principles to consider to hinder Quality in an extremely effective and efficient way:
First Principle: Quality is a process restricted to only some people in the company
Quality work processes do not have to involve all employees, nor do they all have to understand and believe in a quality management system.
After all, only the procedural manager and one or two managers know about this is more than enough, so you don't have to attend that training meeting.
Second Principle: Customers do not know anything about the Quality of our products
Do not get carried away by populist imprints, such as those companies that constantly consult their customers about the quality of the products they receive. Who better than the company itself to make a completely objective and precise analysis of the quality of its products.
Third Principle: Quality and Cost Separately
Quality and Cost are disconnected concepts, without any relationship between them. It is not serious to believe that doing something better means the best way to do it faster and cheaper.
Fourth Principle: Quality does not require teamwork
With isolated efforts it is enough: something is done… and appearances are also covered.
Fifth Principle: Quality is not a form of administration
Quality requires that the ideas of the boss are transferred as quickly as possible to the hands of the workers, without giving any possibility of intervention to these, since they could generate a better idea.
Sixth Principle: Quality is an aesthetic
It is by no means an ethic. It cannot be understood, as some still maintain, that the practice of excellence is the right thing to do. This does not motivate anyone.
Seventh Principle: Continual improvement is a myth
The company already knows how to work, in what sense should changes be included?
Eighth Principle: Forget Your Suppliers
Surely, they also know how to work, so you don't have to evaluate or select them.
