- Competitive and changing environment Universalization and globalization Aggressive competition in economic sectors Constant struggle to maintain and attract new customers Technology narrowing Preponderance of technology Market positioning Increasingly demanding customers Standardization of work and business processes Advent of society in networks Alliances between organizations, integrating specialized talents from the partners
What is outsourcing?
SPECIALIZATION - PARTNERSHIPS - INNOVATION
- USA (1996) 100 billion in outsourcing Management tool to transform traditional organizations Strategy of transferring the planning, administration and operation of certain functions of the organization to an independent third party Delegation of non-strategic functions in an external organization Thinning -subcontracting outsourcing of its support areas - Joint manufacturing companies cofabrization Find new suppliers with new knowledge, experience and creativity to add value to the service-product Action of resorting to an external company to perform a function The reason for being: specialization -core business or development of the company's core business
ETYMOLOGY
- English expression that means External Source, subcontracting In Spanish means: Outsourcing, subcontracting
INTRODUCTION
Outsourcing current topic in which the main objective of the company is the reduction of Direct Expenses based on Sub-Contracting of services that do not affect the main activity of the company
OUTSOURCING
- It is a mega trend that is being imposed in the business community and basically consists of the outsourcing of attached resources, while the organization is exclusively dedicated to the reason for its company or business.
Description of the procedure to incorporate an Outsourcing
- Identify the external Mission of the Business Identify the main processes Identify the costs and value provided by each of the processes Compare those costs with the Industry, the sector and the services offered by Outsourcings Evaluate the errors and magnitudes of these in which could damage the value of a company Generate an Outsourcing Proposal Request with all the specifications of the Outsourcing service Identify in the market the main Outsourcing in said activity Circulate the Outsourcing Proposal Request Evaluate the points in favor of each Outsourcing. Evaluate risks of each Outsourcing
LEGAL ASPECTS OF OUTSOURCING
- Initial Decisions. Define Terminology. Contract Structure. Personnel. Premises and Facilities. Hardware Equipment. Software. Terms of Charges and Payments. Identify Supplier Responsibilities. Identify Customer Responsibility.
CLAUSES TO BE TAKEN INTO ACCOUNT IN OUTSOURCING CONTRACTS
- DEADLINE CONFIDENTIALITY EXCLUSIVITY TRAINING TRANSFER OF TECHNICAL STAFF OUTSOURCER RESPONSIBILITIES
DEFINITION
Acquire goods and services from external suppliers. Initially the goods and services were made by the company itself.
WHAT IS OUTSOURCING ABOUT?
Contract external services not directly linked to the nature of the business to focus its efforts on customer satisfaction.
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