Turban, Aronson & Peng Liang (2005) agree that decision support systems (DSS, Decision Support Systems) are systems that are based on supporting and improving decision-making, as well as that they have been built, generally, to support the solution of a certain problem, or at least an opportunity to evaluate it.
The promotion and recruitment of students from the educational sector is created derived from the need to be able to populate the Institutions with new students, to continue growing as an Institution.
Specifically at Tecnológico de Monterrey, there is an information system in which information can be found via the Web of each of the prospects, this is what allows us to make effective decision-making, identifying in which stage of Follow-up is a specific prospect, the entire group of that prospect or even the entire area of residence of that prospect.
Content
Today you hear a lot about decision support systems, but what are they?
Turban, Aronson & Peng Liang (2005) agree that decision support systems (DSS, Decision Support Systems) are systems that are based on supporting and improving decision-making, as well as that they have been built, generally, to support the solution of a certain problem, or at least an opportunity to evaluate it.
These systems tend to seek effectiveness in decisions, that is, they seek to support the user to make faster, smarter and better decisions.
Also, among the main characteristics that we can observe in these systems are:
- Support each and every one of the members who collaborate in a work team.
- Repeated and constant use of the system. Some basic components such as: data, models and the user interface, and on some occasions, knowledge. Use of subjective, personal and objective data.
An application of the Decision Support Systems would be the Recruitment of Students from the educational sector, but how do we apply this?
The promotion and recruitment of students from the educational sector is created derived from the need to be able to populate the Institutions with new students, to continue growing as an Institution. Here what is sought to achieve is to capture the attention of prospects to students through a series of massive and / or personalized activities, so for each of the prospects, we must carry out a specific follow-up on the events in which said person has participated, and in which they need to participate.
The main objective of the Decision Support Systems for the Recruitment of Students in the educational sector is to offer a quality service to each prospect, through the follow-up that can be given, that is, to identify in which part of the process they are Find the prospect with respect to entering the Institution.
It is worth mentioning that the follow-up for each prospect can be offered by various people, such as directors, teachers, secretaries, among others; so it is very important that everyone uses the same system, and thus be able to start from the previous point that a colleague has left, without having to repeat any process.
Currently there is much talk about the quality of the service; However, important details such as information management at the Institution level about the same prospect are not taken care of, in order to be able to all be in the same information status, and then to be able to provide quality service.
Specifically at the Tecnológico de Monterrey, there is an information system in which information can be found via the Web of each of the prospects, among which we identify personal data, date of birth, school of origin, average, events that each one has attended, information on whether or not to take the entrance exam, etc.
This information is what allows us to make effective decision-making, since we can identify in what stage of follow-up a specific prospect is, the entire group of that prospect's school or even the entire area of residence of that prospect.
With these systems, we can obtain some intangible advantages such as being able to offer a better service to the prospect.
As well as some tangible advantages, such as:
- Systems with results applicable to business processes Elimination of intermediaries in the information acquisition process Personalized reports, tailored to the Executive.
conclusion
I was able to verify the description of the decision support systems offered by Turban, Aronson & Peng Liang (2005) and relate it to the example of the recruitment of students in the education sector, given that the Tecnológico de Monterrey Web system supports and improves decision making, making decisions faster, smarter and better.
Bibliography
Turban, Aronson & Peng Liang. (2005). Decision Support Systems and Intelligent Systems. (Seventh edition). New Jersey: Prentice Hall.
