Maintaining and improving the competitive position over time is not an easy task, some companies do not know how to manage and transfer the knowledge of their staff in retirement to the new generations and middle management of their staff.
That immense expertise gained by its staff, now in retirement, on their business processes, the technologies used, the products and services, the behavior of the markets, competitors and their strategies, are not properly managed to ensure their transfer and transmission to the new generations of personnel recruited and hired to succeed them.
This situation often deteriorates the competitive capacity of companies, and with it the quality of the service and the products generated, in addition to the waste of resources in re-training in a hurry.
Planning and designing a Knowledge Transfer Plan is a strategy that every company must undertake without waiting to preserve that valuable asset that it has built for years and that today is at risk of being lost. Knowledge Transfer is a systematic, planned process that requires time to implement.
Each area or process to support services and products must be included in the Transfer Plan. There are some strategies that have been adopted and used during the development of the Knowledge Transfer Plan. Among them we can mention:
- Implement Best Practices and Lessons Learned Document the Processes step by step, roles and responsibilities using a commercial tool such as: Workflow Chart, Process Map, Value Chain Map Improve competitive position and presence in the Markets to through Products and Services of the highest quality.
Knowledge must be cared for and preserved as the company's most precious asset because it represents its greatest strength to maintain and improve within the increasingly interrelated, competitive and demanding markets. This asset represents your passport to survival and permanence.
